Five9 Call Center Services

Location: Maryland
Posted: Oct 4, 2026
Due: Oct 6, 2026
Agency: State Government of Maryland
Type of Government: State & Local
Category:
  • Q - Medical Services
  • V - Transportation, Travel and Relocation Services
Solicitation No: BPM058929
Publication URL: To access bid details, please log in.
ID: BPM058929
Title: Five9 Call Center Services
Status: Open
Due / Close Date: 10/6/2026
Publish Date: 10/2/2026 3:35:51 PM
Main Category: Software
Solicitation Type: Request for Quote
Issuing Agency: Maryland State Department of Education

Solicitation Summary
Title
Five9 Call Center Services
ID
BPM058929
Alternate ID
R00B7600067
Functional Area #
1
Round #
3
Status
Open
Due / Close Date (EST)
Oct 6 2026 2:00PM
Solicitation Type
Request for Quote
Main Category
Software
Issuing Agency
Maryland State Department of Education
Procurement Officer / Buyer
Lisa MCMILLAN
Email
lisa.mcmillan4@maryland.gov
Solicitation Summary

Call Center Services for applications within DEC for one (1) year.

Additional Instructions

Small, Minority and Veteran-owned businesses are encouraged to respond to this solicitation.

Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lisa MCMILLAN
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
Addendum No. 1 Amendment (Approved) 10/2/2026 3:34:21 PM 10/2/2026 3:34:21 PM
RFQ Specification Document (Approved) 9/18/2026 5:20:14 PM
MSDE IT Supplemental Specification Document (Approved) 9/18/2026 5:19:35 PM
IT Supplemental Specification Document (Approved) 9/18/2026 5:18:57 PM
4 Record(s)
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