Customer Service Operations
| Location: | District of Columbia |
|---|---|
| Posted: | Aug 4, 2026 |
| Due: | Sep 1, 2026 |
| Agency: | HOMELAND SECURITY, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | CFO_CUST_SVC_OPS |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Presolicitation (Original)
- Original Published Date: Aug 04, 2026 01:03 pm EDT
- Original Response Date: Sep 01, 2026 12:00 pm EDT
- Inactive Policy: 15 days after response date
- Original Inactive Date: Sep 16, 2026
-
Initiative:
- None
- Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
- Product Service Code: R408 - SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT
-
NAICS Code:
- 541611 - Administrative Management and General Management Consulting Services
-
Place of Performance:
Washington , DC 20536USA
The requirement is to support ICE/OFM in operating efficiently and effectively to provide
superior customer service to DHS Customer Components, internal ICE customers, and ICE
Leadership and Management in compliance with applicable statute, regulation, and policy.
The contractor will provide operational, technical, and administrative support for monthly,
quarterly, and annual operations, including the Customer Billing Model (CBM), financial
systems, and deliverables as outlined in the Performance Work Statement (PWS).
- 500 12TH ST SW
- Washington , DC 20024
- USA
- Valerie Phillips
- Valerie.Phillips@ice.dhs.gov
- Aug 04, 2026 01:03 pm EDTPresolicitation (Original)
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