EPICOR IT Maintenance System

Location:	Virginia
Posted:	Sep 23, 2026
Due:	Sep 30, 2026
Agency:	JUSTICE, DEPARTMENT OF
Type of Government:	Federal
Category:
Solicitation No:	D-27-TC-0003
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

D-27-TC-0003

Related Notice

Department/Ind. Agency

JUSTICE, DEPARTMENT OF

Sub-tier

DRUG ENFORCEMENT ADMINISTRATION

General Information

Contract Opportunity Type: Special Notice (Original)
Original Published Date: Sep 23, 2026 02:36 pm EDT
Original Response Date: Sep 30, 2026 10:00 am EDT
Inactive Policy: Manual
Original Inactive Date: Sep 30, 2026
Initiative:
- None

Classification

Original Set Aside:
Product Service Code: 7A21 - IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE)
NAICS Code:
- 541519 - Other Computer Related Services
Place of Performance:
Arlington , VA 22202

USA

Description

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.

Attachments/Links

Contact Information

Primary Point of Contact

Robert Radke
robert.j.radke@dea.gov

Secondary Point of Contact

History

Sep 23, 2026 02:36 pm EDTSpecial Notice (Original)

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EPICOR IT Maintenance System

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