RFP Parking 27-01 TOWING & IMPOUND SERVICES Citywide Leased Parking Spaces

* Maintain basic records of each tow, including the date, time, lot, space number, vehicle identification,
requesting party, storage location, and charges.
* Provide tow and storage records to the City upon reasonable request.
* Handle notifications and other procedures required by applicable law.
* Protect vehicles and City property from damage during towing, transport, storage, and release.
5. Legal and Regulatory Requirements
All towing services shall comply with the City of New Bern Code of Ordinances, the City's Leased Parking Space
Rules and Regulations, and all applicable federal, State, County, and local laws and regulations.
The City's ordinance governing leased parking spaces provides that a motor vehicle improperly parked in a
leased space may be towed at the owner's expense as permitted by N.C.G.S. 20-219.2. The contractor shall
comply with N.C.G.S. 20-219.2 and other applicable towing and lien requirements to the extent applicable to a
particular tow.
* A tow shall be performed only upon an authorized request from the City or the lessee of the affected space.
* Where applicable, the request for removal shall be in writing and shall identify the parking lot, space, vehicle,
and other information required by law or City procedure. When a lessee requests a tow, the lessee is
responsible for determining that the vehicle is unauthorized and providing the written authorization directly to
the towing contractor. The contractor should retain that authorization, and the City would not be responsible
for approving or independently verifying the lessee's determination.
* The contractor shall comply with applicable signage, waiting-period, storage-distance, vehicle-release, lien,
notice, and recordkeeping requirements.
* The contractor shall provide the City with its current business name and telephone number and promptly
notify the City of changes that affect required parking-lot signage or vehicle-release information.
* The contractor shall be responsible for notifications to law enforcement and other governmental agencies
when required by applicable law.
6. Contractor Qualifications
* Be legally authorized to provide towing services in North Carolina.
* Maintain all licenses, permits, registrations, and other qualifications required by applicable law.
* Maintain a secure storage facility suitable for vehicles removed under this agreement.
* Maintain insurance required by the City and applicable law.
* Have sufficient equipment and personnel to perform the services requested under this agreement.
7. Pricing Proposal
The motor vehicle owner or operator of a towed vehicle will be responsible for lawful towing, storage, and related
charges. Proposers shall provide the following charges:
Charge Proposed Amount
Towing Price $ __________________
Storage Price Per Day $ __________________
Additional Cost for Towing from a 24-Hour Leased Space between 5:30 p.m. and
$ __________________
7:00 a.m.
Drop / Service Fee for a Vehicle Released Before Removal Is Completed $ __________________
Proposers shall identify any other charge they intend to impose. All charges must comply with applicable law. No
charge may be imposed under the City contract unless it is stated in the proposal and is lawful.
8. Proposal Requirements
Proposals should be concise and include enough information for the City to evaluate the firm's ability to perform
the work. Include:
* Company name, address, telephone number, email address, and authorized contact.

* Brief description of towing experience.
* Storage facility address and normal vehicle-release hours.
* 24-hour or after-hours contact information, if available.
* Completed pricing schedule.
* Confirmation that the proposer can meet the City's insurance requirements.
* Any exceptions to this RFP or the City's Purchase Order Terms and Conditions.
9. Evaluation and Award
The City may consider proposed pricing, qualifications, experience, ability to provide the required services,
storage arrangements, and compliance with this RFP. The City reserves the right to reject any or all proposals,
waive minor informalities, request clarification, and select the proposal determined to be most advantageous to
the City. The City is not obligated to select the lowest-priced proposal.
10. Insurance and City Contract Terms
Before services begin, the selected contractor shall furnish evidence of insurance meeting the City's
requirements. The City's Purchase Order Terms and Conditions are incorporated into the resulting agreement.
The contractor shall comply with all applicable federal, State, County, and City requirements.
11. Contract Term
The anticipated initial contract term is one year. The City may extend the agreement for up to four additional one-
year periods upon mutual agreement, subject to satisfactory performance, continued need, mutually acceptable
pricing and terms, and required City approvals.
The City does not guarantee any minimum number of towing or impound services.
12. Changes to Parking Enforcement Procedures
The City may change designated leased spaces, parking enforcement procedures, or other operational
requirements during the contract term by written notice when the change is within the general scope of this
agreement. Material changes affecting the contractor's compensation or obligations shall be addressed by written
amendment when required.
13. Questions and Submission
Questions concerning this RFP must be submitted by email to Jenna Lanfor, Purchasing Manager, at
lanfor.jenna@newbernnc.gov no later than September 30, 2026 at 5:00 PM ET. Material interpretations or
changes will be issued by written addendum.
Proposals must be received no later than 5:00 PM ET on October 7, 2026. Proposals shall be clearly identified as
"RFP Parking 27-01 - Towing & Impound Services" and mailed or delivered to:
City of New Bern
Attn: Jenna Lanfor, Purchasing Manager
606 Fort Totten, 2nd Floor
New Bern, NC 28560
14. Proposal Certification
The undersigned certifies that the information submitted is accurate; the proposer has reviewed this RFP and any
addenda; the proposer is authorized to provide the proposed services; and the proposer can perform the services
in compliance with applicable law and the City's contract requirements.
Firm Name
Authorized Representative / Title
Signature

Date
Email / Phone
ATTACHMENT A - Parking Lot Maps
Pollock Street Lot * Hancock Street Lot * Craven Street Lot