Digital Customer Care
| Location: | Federal |
|---|---|
| Posted: | Jun 30, 2023 |
| Due: | Dec 30, 2025 |
| Agency: | EDUCATION, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
- Contract Opportunity Type: Special Notice (Updated)
- All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
- Updated Published Date: Jun 30, 2023 01:09 pm EDT
- Original Published Date: Jun 26, 2023 09:28 am EDT
- Updated Response Date: Dec 30, 2025 12:00 am EST
- Original Response Date: Dec 30, 2025 12:00 am EST
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Jan 14, 2026
- Original Inactive Date: Jan 14, 2026
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Initiative:
- None
- Original Set Aside:
- Product Service Code:
- NAICS Code:
-
Place of Performance:
USA
This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC.
Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) – Partner Connect, and other enabling technology.
- 830 1ST ST, NE
- WASHINGTON , DC 20002
- USA
- Young Choi
- Young.Choi@ed.gov
- Jun 30, 2023 01:09 pm EDTSpecial Notice (Updated)
- Jun 26, 2023 09:28 am EDT Special Notice (Original)
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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
Bid Due: 7/17/2026