Interactive Voice Response Services (RFP 2025IVR010)
| Location: | California |
|---|---|
| Posted: | Sep 11, 2025 |
| Due: | Oct 30, 2025 |
| Agency: | City of Los Angeles |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 223009 |
| Publication URL: | To access bid details, please log in. |
Interactive Voice Response Services (RFP 2025IVR010)
| Status |
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Stage
Open
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Posted
9/11/2025
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Outreach Due
10/16/2025, 12:00 AM PDT**
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Bid Due
10/30/2025, 10:00 AM PDT
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Summary Due
10/31/2025, 04:30 PM PDT
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Partner
No |
| Contact |
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Organization
City of Los Angeles
|
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Department
Building and Safety
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Name
Erica Harris
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Email
Email
erica.harris@lacity.org
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Phone
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Technical Assistance Deadline
|
- Summary
- More Tabs
Opportunity ID
Organization
223009
City of Los Angeles
Category
Bid Method
Type
Personal Services
Whole Item
RFP - Request For Proposal
Description
To provide interactive voice response (IVR) services through the Automated Inspection Request System (AIRS) and Inspection Call Back System (ICBS) that are essential to the Department's daily operations.
Interested parties are strongly encouraged to bookmark this opportunity on RAMP to ensure they receive related notifications. Failure to do so may result in missed communications that could impact submission or compliance.
Interested parties are strongly encouraged to bookmark this opportunity on RAMP to ensure they receive related notifications. Failure to do so may result in missed communications that could impact submission or compliance.
Proposal Submission Method
Links
Compliance Document List
Please login to find compliance document list
| Prime NAICS | Industry |
| 517919: All Other Telecommunications | Information |
| 541990: All Other Professional, Scientific, and Technical Services | Professional, Scientific, and Technical Services |
| 517311: Wired Telecommunications Carriers | Information |
| 517312: Wireless Telecommunications Carriers (except Satellite) | Information |
| 518210: Data Processing, Hosting, and Related Services | Information |
| 541512: Computer Systems Design Services | Professional, Scientific, and Technical Services |
| Sub NAICS | Industry |
| 561421: Telephone Answering Services | Administrative and Support and Waste Management and Remediation Services |
Meetings
Documents
| Name | Uploaded | Size |
| 2025IVR010 RFP Appendix 1 - Scope of Work | 9/9/2025, 04:50 PM PDT | 174.8 kB |
| 2025IVR010 RFP Appendix 2 - IVR System Flowchart | 9/9/2025, 04:50 PM PDT | 204.4 kB |
| 2025IVR010 RFP Appendix 3 - Sample XML Structure | 9/9/2025, 04:50 PM PDT | 1.1 MB |
| 2025IVR010 RFP Exhibit 1 - Checklist FINAL | 9/9/2025, 04:48 PM PDT | 166.1 kB |
| 2025IVR010 RFP Exhibit 2 - General Information Form FINAL | 9/9/2025, 05:12 PM PDT | 42.4 kB |
| 2025IVR010 RFP Exhibit 3 - Narrative Response Form FINAL | 9/9/2025, 05:12 PM PDT | 37.2 kB |
| 2025IVR010 RFP Exhibit 4 - Proposer References Form FINAL | 9/9/2025, 05:12 PM PDT | 25.0 kB |
| 2025IVR010 RFP Exhibit 5 - Proposer Cost Form FINAL | 9/9/2025, 05:12 PM PDT | 12.1 kB |
| 2025IVR010 RFP Exhibit 6 - Additional Information Form FINAL | 9/9/2025, 05:12 PM PDT | 30.1 kB |
| 2025IVR010 RFP FINAL | 9/10/2025, 02:07 PM PDT | 494.9 kB |
| Attachment 01 - STANDARD PROVISIONS (Rev.1.25 [v.2]) | 9/9/2025, 05:17 PM PDT | 447.9 kB |
| Attachment 02 - Insurance Requirements | 9/9/2025, 05:17 PM PDT | 16.7 kB |
| Attachment 03 - ND EEO AAP Ordinance | 9/9/2025, 05:17 PM PDT | 11.4 MB |
| Attachment 04 - Equal Benefits Ordinance | 9/9/2025, 05:17 PM PDT | 796.2 kB |
| Attachment 05 - Contractor Responsibility Ordinance & Questionnaire 020720 | 9/9/2025, 05:17 PM PDT | 297.5 kB |
| Attachment 06 - Living Wage and Worker Rentention Ordinances | 9/9/2025, 05:17 PM PDT | 21.8 MB |
| Attachment 07 - Non-Collusion Affidavit Form | 9/9/2025, 05:17 PM PDT | 56.1 kB |
| Attachment 08 - Slavery Disclosure Ordinance | 9/9/2025, 05:17 PM PDT | 45.4 kB |
| Attachment 09 - Disclosure of Border Wall Contracting Ordinance | 9/9/2025, 05:18 PM PDT | 102.6 kB |
| Attachment 11 - City of Los Angeles Residence Information | 9/9/2025, 05:18 PM PDT | 593.1 kB |
| Attachment 12 - Certification of Compliance with Child Support Obligations | 9/9/2025, 05:18 PM PDT | 8.8 kB |
| Attachment 13 - Certification Regarding Compliance with the Americans with Disabilities Act | 9/9/2025, 05:18 PM PDT | 53.8 kB |
| Attachment 14 - Municipal Lobbying Ordinance (Forms 50 and 55) (rev 2.23) 052423 | 9/9/2025, 05:18 PM PDT | 1.2 MB |
| Attachment 15 - Business Inclusion Program RFP | 9/9/2025, 05:18 PM PDT | 320.0 kB |
| Attachment 16 - First Source Hiring Ordinance | 9/9/2025, 05:18 PM PDT | 116.2 kB |
| Attachment 17 - (RFP) LBPP Citywide (RAMPLA) | 9/9/2025, 05:18 PM PDT | 251.7 kB |
| Attachment 18 - Iran Contracting Act of 2010 Compliance Affidavit | 9/9/2025, 05:18 PM PDT | 20.9 kB |
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* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.