Genesys Cloud Call Center Products and Services
| Location: | New Jersey |
|---|---|
| Posted: | Jan 15, 2026 |
| Due: | Jan 19, 2025 |
| Agency: | VETERANS AFFAIRS, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
- Contract Opportunity Type: Special Notice (Original)
- Original Published Date: Jan 15, 2026 12:13 pm EST
- Original Response Date: Jan 19, 2025 11:00 am EST
- Inactive Policy: 15 days after response date
- Original Inactive Date: Feb 03, 2025
-
Initiative:
- None
- Original Set Aside: SBA Certified Women-Owned Small Business (WOSB) Program Set-Aside (FAR 19.15)
- Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
-
NAICS Code:
- 541519 - Other Computer Related Services
-
Place of Performance:
Eatontown , NJUSA
This amendment is to inform all potential vendors the government intends to proceed issuing an RFQ on NASA SEWP V for Genesys Cloud CX3 (Call Center) Products and Services ( Previously Titled Genesys Cloud Customer Experience IAAS) This is a competitive acquisition for a Woman Owned Small Business (WOSB) set aside. This will be a firm fixed price contract. It will be a one base year period with four 12-month option periods. Per FAR 7.102(a), Agencies shall perform acquisition planning and conduct market research for all acquisitions.
- 23 CHRISTOPHER WAY
- EATONTOWN , NJ 07724
- USA
- Shakiya Harris
- shakiya.harris@va.gov
- Phone Number 512-981-4021`
- Mary Accomando
- mary.accomando@va.gov
- Phone Number 512-981-4449
- Jan 15, 2026 12:13 pm ESTSpecial Notice (Original)
- Nov 21, 2025 12:04 am EST Sources Sought (Updated)
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