UI Call Center Support

Location:	New York
Posted:	Oct 31, 2025
Due:	Dec 15, 2025
Agency:	The New York State Contract Reporter
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Publication URL:	To access bid details, please log in.

Issue Date: 10/31/2025

Contract Number: RFP# Z-125

UI Call Center Support
Description:

The purpose of this RFP evaluation is to provide additional and scalable resources to New York State Department of Labor’s Telephone Claims Center. The goal is to increase NYSDOL’s capacity to provide live-agent customer service to callers seeking assistance with New York’s Unemployment Insurance program.

See solicitation documents for a description of eligibility requirements and other contract requirements.

Due Date: 12/15/2025 3:00 PM

Contract Term: One (1) year with two (2) optional one-year periods not to exceed twelve (12) months each at the discretion of NYSDOL.

Location: Statewide

Ad Type: General

Primary Contact:

Labor, NYS Dept. of
Purchasing
Purchase and Contracts
Sarah Berte
Contract Management Specialist III
State Campus
Bldg. 12
Albany, NY 12226
United States
Ph: 518-473-9215
Fax:
Sarah.Berte@labor.ny.gov

Secondary contact:

Labor, NYS Dept. of
Purchasing
Purchase & Contracts
Pat Lohrer Lefebvre
Contract Management Specialist 2
State Campus
Bldg. 12
Albany, NY 12226
United States
Ph: 518-457-5076
Fax:
patricia.lohrer-lefebvre@labor.ny.gov

Secondary contact:

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UI Call Center Support

See also