On-Call After Hours Phone Answering Services

NOTICE IS HEREBY GIVEN that the City of Modesto, County of Stanislaus, State of California (“City”), will receive proposals (each, a "Proposal") through its OpenGov Procurement portal from qualified Proposers (each, a “Proposer”) for the furnishing of On-Call After Hours Phone Answering Services services (the “Services”) for the City of Modesto, Finance Department, Purchasing Division.

The City of Modesto requests after-hour answering services from qualified contractors interested in providing professional telephone answering services and support of the City’s operations, activities and programs, during night, holiday, weekend hours, or on an as needed basis (categorized as “after-hours”). Services are required throughout the City by various Divisions, with a total monthly average of 1,500 incoming calls, and 500 outbound calls to on-call personnel. The average length of an incoming call is approximately 1 minute 30 seconds, average length of outbound call is 1 minute.