Call Monitoring and Quality Assurance Services

Location:	Florida
Posted:	Feb 9, 2026
Due:	Mar 11, 2026
Agency:	Seminole County
Type of Government:	State & Local
Category:	H - Quality Control, Testing, and Inspection Services R - Professional, Administrative and Management Support Services
Solicitation No:	RFP-5150-26/LTT
Publication URL:	To access bid details, please log in.

Project ID: RFP-5150-26/LTT

Title: Call Monitoring and Quality Assurance Services

Addenda: 0

Release Date: 2/9/2026

Due Date: 3/11/2026

Request For Proposal

Utilities - Business Office

73086 , 90933 , 91888 , 95868 , 96120

Project ID: RFP-5150-26/LTT

Release Date: Monday, February 9, 2026

· Due Date: Wednesday, March 11, 2026 2:00pm

Posted Monday, February 9, 2026 10:44am

All dates & times in Eastern Time

Draft Response No Bid29 days, 16 hours, 59 minutes

Post Information

Posted At:Mon, Feb 9, 2026 10:44 AM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team . The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience .

Timeline

Release Project Date:

February 9, 2026

Question Submission Deadline:

February 27, 2026, 5:00pm

Proposal Submission Deadline:

March 11, 2026, 2:00pm

Attend bid opening via Microsoft Teams at: https://teams.microsoft.com/meet/237578707545?p=S3tsxHJlPhNVKw6uG0

Meeting ID: 237 578 707 545
Passcode: By9VR7oV

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Call Monitoring and Quality Assurance Services

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