Call Monitoring and Quality Assurance Services
| Location: | Florida |
|---|---|
| Posted: | Feb 9, 2026 |
| Due: | Mar 11, 2026 |
| Agency: | Seminole County |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | RFP-5150-26/LTT |
| Publication URL: | To access bid details, please log in. |
Project ID: RFP-5150-26/LTT
Title: Call Monitoring and Quality Assurance Services
Addenda: 0
Release Date: 2/9/2026
Due Date: 3/11/2026
Post Information
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No
Summary
Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team . The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience .
Timeline
Meeting ID: 237 578 707 545
Passcode: By9VR7oV
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