9-1-1 Quality Assurance

Escambia County Public Safety is accepting quotes for Emergency Communications 9-1-1 Quality Assurance reviews for FY26 (10/01/2025 – 09/30/2026).

The Emergency Communications Division uses structured medical and fire protocols developed by Priority Dispatch Corporation to triage and code emergency 9-1-1 calls. Regular review of calls, coupled with QA evaluations helps ensure correct protocol use and proper telephone etiquette, thus providing proper care for 9-1-1 callers, while reducing liability for the county. This program meets Section 5.5.2 in the State of Florida E911 plan and is designed to enhance the quality of each telecommunicator’s performance and improve the processes used within the daily operations of the 9-1-1 communications centers. The result will be a standardized operation that provides a continually improving service to the citizens of Escambia County.