RFP: Vending Machine Services

The Town of Mooresville (“Town”) is seeking proposals from qualified and experienced vending service providers (“Vendor”) to furnish, install, operate, stock, maintain, and service vending machines providing snack and beverage options at multiple Town facilities.

The Town currently utilizes a combination of beverage and snack vending machines. Through this RFP, the Town seeks to establish a new vendor partnership that provides dependable, modern, customer-focused vending services.

The selected Vendor will be responsible for providing and maintaining vending equipment; stocking and replenishing products; processing payments; providing preventative and corrective maintenance; and responding promptly to service requests.

The Town's objectives include:

• Improving reliability and availability of vending services.
• Providing a broader and more appealing selection of snacks and beverages.
• Providing modern cashless payment technology.
• Establishing clear service-level expectations and response times.
• Providing competitive and transparent pricing.
• Providing responsive customer service and a clearly identified point of contact.

The Town reserves the right to accept or reject any or all proposals, to waive informalities, and to award a contract in the best interest of the Town, subject to applicable North Carolina law and Town procurement requirements.