25-1738 BMC Helix Service Management (Remedy)

Location: Alberta
Posted: Oct 22, 2026
Due: Oct 22, 2026
Agency: Government of Alberta
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: AB-2026-07064
Publication URL: To access bid details, please log in.
Basic Information
APC Reference # AB-2026-07064
Internal Reference # 25-1738
Title 25-1738 BMC Helix Service Management (Remedy)
Status OPEN
Posting Type NOTICE
Solicitation Type NOA
Category Services
Contracting Organization City of Calgary
Posting Date & Time (MT) 10/22/2026 12:20 PM
Region(s) of Delivery Alberta,Calgary
Contact Person Abhay Apte
Contact Title Buyer
Contact Email abhay.apte2@calgary.ca
Organization Address 677-25 Ave SE, Calgary, Alberta, T2G 4K8, Canada

Scope of Work:
BMC Helix Canada Inc. will provide software subscription licensing, updates, support, professional services, and training for the BMC Helix solution (formerly BMC Remedy). This IT Service Management platform is critical to The City’s operations and ensures continuity of integrated workflows across multiple business units.

UNSPSC Commodity Codes
Code Description Code Level
43230000 Software Family
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