Pest Control Services

The University of North Carolina at Chapel Hill Purchasing Services

for its Department of Facilities Services, Pest Control Contract

Request for Proposal Number: 3000012765

Description of Services: Pest Control Services

Date of Issue: 04-30-2026

Date & Time of Site Visit: Urged: 05-06-2026 @ 9:00 AM EST

Date & Time to Submit Questions: 05-07-2026 NLT 1:00 PM EST

Date & Time of Public Opening: 05-15-2026 NLT 1:00 PM EST

Direct all inquiries concerning this RFP to:

Mark Thomas Sillman

Associate Director Purchasing Services

Email: mark_sillman@unc.edu

The University of North Carolina at Chapel Hill Purchasing Services

Request for Proposal Number: RFP 3000012765

Description of Services: Pest Control Services

______________________________________________________

For internal State agency processing, including tabulation of proposals, you must provide your company's eVP (Electronic Vendor Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be released to the public. This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made available for public inspection.

This page shall be filled out and returned with your proposal. Failure to do so may subject your proposal to rejection.

___________________________________________________ Vendor Name

______________________________

North Carolina State procurement vendor identification number for eVP

______________________________

North Carolina Secretary of State vendor identification number

Note: For a contract to be awarded to you, your company (you) must be a North Carolina registered Vendor in good standing. You must enter the Vendor number assigned through eVP (Electronic Vendor Portal). If you do not have a vendor number, register at

The University is only accepting proposals through the electronic Vendor Portal (eVP):

Electronic responses ONLY will be accepted for this solicitation.

EXECUTION

In compliance with this Request for Proposals (RFP), and subject to all the conditions herein, the undersigned Vendor offers and agrees to furnish and deliver any or all items upon which prices are bid, at the prices proposed opposite each item within the time specified herein.

By executing this proposal, the undersigned Vendor understands that false certification is a Class I felony and certifies that:

this proposal is submitted competitively and without collusion (G.S. 143-54),

none of its officers, directors, or owners of an unincorporated business entity has been convicted of any violations of Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of 1934 (G.S. 143-59.2), and

it is not an ineligible Vendor as set forth in G.S. 143-59.1.

Furthermore, by executing this proposal, the undersigned certifies to the best of Vendor's knowledge and belief that it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or voluntarily excluded from covered transactions by any Federal or State department or agency.

As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-Contractors for any Contract awarded as a result of this RFP, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes, including the requirement for each employer with more than 25 employees in North Carolina to verify the work authorization of its employees through the federal E-Verify system.

As required by Executive Order 24 (2017), the undersigned vendor certifies will comply with all Federal and State requirements concerning fair employment and that it does not and will not discriminate, harass, or retaliate against any employee in connection with performance of any Contract arising from this solicitation.

G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with the preparing plans, specifications, estimates for public contracts; or awarding or administering public contracts; or inspecting or supervising delivery of the public contract of any gift from anyone with a contract with the State, or from any person seeking to do business with the State. By execution of this response to the RFP, the undersigned certifies, for Vendor's entire organization and its employees or agents, that Vendor is not aware that any such gift has been offered, accepted, or promised by any employees of your organization.

By executing this proposal, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the UNIVERSITY of NORTH CAROLINA at CHAPEL HILLS GENERAL TERMS AND CONDITIONS for SERVICES incorporated herein. These documents can be accessed from the ATTACHMENTS page within this document.

Failure to execute/sign proposal prior to submittal may render proposal invalid and it MAY BE REJECTED. Late proposals shall not be accepted.

VALIDITY PERIOD

Offer shall be valid for at least sixty (60) days from date of bid opening, unless otherwise stated here: ______ days, or if extended by mutual agreement of the parties in writing. Any withdrawal of this offer shall be made in writing, effective upon receipt by the agency issuing this RFP.

ACCEPTANCE OF PROPOSAL

If your proposal is accepted, all provisions of this RFP, along with the written results of any negotiations, shall constitute the written agreement between the parties ("Contract"). The UNIVERSITY of NORTH CAROLINA at CHAPEL HILLS GENERAL TERMS AND CONDITIONS for SERVICES are incorporated herein and shall apply. Depending upon the Services being offered, other terms and conditions may apply, as mutually agreed upon.

PURPOSE AND BACKGROUND

1.1 PURPOSE: This Request for Proposal (RFP) is being issued to obtain a contract to provide for Pest Control Services for the University of North Carolina at Chapel Hill, Facilities Services Department.

1.2 BACKGROUND: The University of North Carolina at Chapel Hill maintains over 200 facilities, over 12 research labs, 6 food service areas, over 20 rental properties, and two patient intake/care facilities. Pest control, including control for some vertebrates in structures, is needed for all these structures with an emphasis on IPM and prevention. However, in many cases, removal or treatment will be required.

1.3 UNIVERSITY PROVIDED MATERIALS: No University materials are to be provided.

1.4 CONTRACT TERM The Contract shall have an initial term of three (3) years, beginning on the date of final Contract execution (the "Effective Date"). The Vendor shall begin work under the Contract within thirty (30) business days of the "Effective Date".

At the end of the contract's initial term, the University shall have the option, in its sole discretion, to renew the contract on the same terms and conditions for up to two (2) additional three (3) year terms for a total not to exceed ten (10) years in total length. The University will give the Vendor written notice of its intent to exercise each option no later than sixty (60) days before the end of the contract's then-current term. In addition to any optional renewal terms, and with the Vendor's concurrence, the University reserves the right to extend the contract after the last active term when in the best interest of the University.

Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.

GENERAL INFORMATION

REQUEST FOR PROPOSAL DOCUMENT

This RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award, which are incorporated herein by reference.

2.2 E-PROCUREMENT FEE (This requirement doesn't apply to the UNC at Chapel Hill)

NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS

It shall be the Vendor's responsibility to read the Instructions to Vendors, the University of North Carolina at Chapel Hills General Terms and Conditions for Services, all relevant exhibits and attachments, and any other components made a part of this RFP and comply with all requirements and specifications herein. Vendors are also responsible for obtaining and complying with all Addenda and other changes that may be issued in connection with this RFP.

If Vendors have questions or issues regarding any component of this RFP, those must be submitted as questions in accordance with the instructions provided in the PROPOSAL QUESTIONS Section. If the University determines that any changes will be made as a result of the questions asked, then such decisions will be communicated in the form of an RFP addendum. The University may also elect to leave open the possibility for later negotiation of specific provisions of the contract that have been addressed during the question-and-answer period, prior to contract award.

Other than through the process of negotiation under 01 NCAC 05B.0503, the University rejects and will not be required to evaluate or consider any additional or modified terms and conditions submitted with Vendor's proposal or otherwise. This applies to any language appearing in or attached to the document as part of the Vendor's proposal that purports to vary any terms and conditions or Vendors' instructions herein or to render the proposal non-binding or subject to further negotiation. Vendor's proposal shall constitute a firm offer that shall be held open for the period required herein ("Validity Period" above).

The University may exercise its discretion to consider Vendor proposed modifications. By execution and delivery of this RFP Response, the Vendor agrees that any additional or modified terms and conditions, whether submitted purposely or inadvertently, shall have no force or effect, and will be disregarded unless expressly agreed upon through negotiation and incorporated by way of a Best and Final Offer (BAFO). Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute sufficient grounds to reject Vendor's proposal as nonresponsive.

RFP SCHEDULE

The table below shows the intended schedule for this RFP. The University will make every effort to adhere to this schedule.

SITE VISIT or PRE-PROPOSAL CONFERENCE

Urged and Cautioned Site Visit for those that attended the Mandatory Site visit under RFP 3000012684 But is Mandatory for any vendor that did not attend, or who may not have completed the whole site visit.

Date: 05-06-2026

Time: 9:00 AM Eastern Time

Location: 103 Airport Drive

Chapel Hill NC 27599 (Meet in front lobby)

Contact #: 919-730-5837

Instructions: Vendor representatives are URGED and CAUTIONED to visit the site and avail themselves of the conditions and requirements which will affect the performance of the work called for by this RFP. A non-mandatory site visit is scheduled for this RFP. Submission of a proposal shall constitute sufficient evidence of this compliance, and no allowance will be made for unreported conditions which a prudent Vendor would recognize as affecting the performance of the work called for in this RFP.

Vendor is cautioned that any information released to attendees during the site visit, other than that involving the physical aspects of the facility referenced above, and which conflicts with, supersedes, or adds to requirements in this RFP, must be confirmed by written addendum before it can be considered to be a part of this RFP and any resulting contract.

PROPOSAL QUESTIONS

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by the "Submit Written Questions" date and time provided in the RFP SCHEDULE Section above, unless modified by Addendum.

Written questions shall be emailed to the Purchasing Agent on the front cover no later than the date and time specified above. Vendors shall use the following subject line for all correspondence proposing questions to this RFP "RFP - RFP Number - Company Name - Questions". All submittals for answers to questions shall be submitted in a WORD Document, that is not password protected and shall include a reference to the applicable RFP section to be submitted in the format shown below:

Questions received prior to the submission deadline date shall be answered by the University, and any additional terms deemed necessary by the University will be posted in the form of an addendum to the electronic Vendor Portal (eVP), , and shall become an Addendum to this RFP. No information, instruction or advice provided orally or informally by any University personnel, whether made in response to a question or otherwise in connection with this RFP, shall be considered authoritative or binding. Vendors shall rely only on written material contained in the RFP and an addendum to this RFP.

PROPOSAL SUBMITTAL

IMPORTANT NOTE: This is an absolute requirement. Late bids, regardless of cause, shall not be opened or considered, and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of late submission due to unintended or unanticipated delay. It is the Vendor's sole responsibility to ensure its proposal has been received as described in this RFP by the specified time and date of opening. The time and date of receipt will be marked on each proposal when received. Any proposal or portion thereof received after the proposal deadline will be rejected.

By eVP: All proposal responses shall be submitted electronically via the electronic Vendor Portal (eVP). Additional information can be found at the eVP updates for Vendors link: https://eprocurement.nc.gov/news-events/evp-updates-vendors.

The Vendor shall submit their one-step RFP with both the Technical and Cost proposals being submitted in one properly sealed package and marked as indicated above.

Failure to submit a proposal in strict accordance with these instructions shall constitute sufficient cause to reject a Vendor's proposal(s). Vendors are strongly encouraged to allow sufficient time to upload proposals.

Critical updated information may be included in Addenda to this RFP. It is important that all Vendors responding to this RFP periodically check the State's eVP website for any Addenda that may be issued prior to the bid opening date. All Vendors shall be deemed to have read and understood all information in this RFP and all Addenda thereto.

PROPOSAL CONTENTS

Vendors shall populate all attachments of this RFP that require the Vendor to provide information and include an authorized signature where requested. Failure to provide all required items, or Vendor's submission of incomplete items, may result in the University rejecting Vendor's proposal, in the University's sole discretion.

The Vendors RFP response shall include the required information and documentation listed below and shall be presented in the same order as listed below to include all of the items and attachments shown to include any addendums that may be issued:

Cover Letter, which must contain the following: (i) a statement that confirms that the proposer has read the RFP in its entirety, including all links, and all Addenda released in conjunction with the RFP, (ii) a statement that the Vendor agrees to perform in accordance with the scope of work, requirements, and specifications contained herein; and (iii) Vendor's agreement to comply with all instructions, terms and conditions, and attachments. See paragraph 4.6.4 for full requirements.

Title Page: Include the company name, address, phone number and authorized representative name and email address along with the Proposal Number.

Completed and signed copy of all EXECUTION PAGES, along with the body of the RFP.

Signed receipt pages of any addenda released in conjunction with this RFP, if required to be returned.

Vendor's Proposal addressing all Specifications of this RFP. Vender shall review and comply with Section 7 of the RFP which provides a complete listing of additional documents and forms required to be properly downloaded, completed, signed and attached, making them a part of your RFP proposal.

ALTERNATE PROPOSALS

Unless provided otherwise in this RFP, Vendor may submit alternate proposals for comparable Goods, various methods or levels of Service(s), or that propose different options. Alternate proposals must specifically identify the RFP requirements and advantages addressed by the alternate proposal. Any alternate proposal, in addition to the marking described above, must be clearly marked with the legend: ("Alternate Proposal #___ for Name of Vendor)". Each proposal must be for a specific set of Goods and Services and must include specific pricing. If a Vendor chooses to respond with various offerings, each must be offered with a separate price and be contained in a separate proposal document. Each proposal must be complete and independent of other proposals offered.

2.10 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

Relevant definitions for this RFP are provided in 01 NCAC 05A .0112 and in the Instructions to Vendors found below which are incorporated herein by this reference.

DEFINITIONS

As used herein, the following terms shall have the meanings indicated below:

UNIVERSITY HOLIDAY SCHEDULE. The University's Holiday Schedule is maintained at https://hr.unc.edu/benefits/leave/holiday-calendar/ and shall be considered the official posting for all University recognized holidays. "Regular hours" are to be considered between 8 am and 5 pm Monday through Friday except for University holidays.

PESTS: "Pests" shall include household pests, as defined in 02 NCAC 34 .0102(29) including:

"'Household pest' means any vertebrate or invertebrate organism occurring in a structure or the surrounding areas thereof, including but not limited to insects and other arthropods, commensal rodents, and birds which have been declared pests under G.S. 143-444. 'Household pest' does not include wood-destroying organisms: except that subterranean termite alates swarming in or around a structure may be considered household pests." For the purposes of this contract, the term "other arthropods" includes arachnids, and the term "commensal rodents" includes Norway rat, roof rat, deer mouse, and house mouse.

For the purposes of this contract, the term "pests" also includes outdoor populations of potentially indoor-infesting species that are within the property boundaries of the specified buildings, including some pests that feed on outdoor vegetation, such as box elder bugs, marmorated stink bugs, Asian ladybird beetles, kudzu bugs and similar wintering pests or occasional invaders.

For the purposes of this contract, the term "pests" includes individuals and populations of vertebrates (other than commensal rodents), including opossums, squirrels, snakes, birds and bats. This contract generally excludes mosquitoes and horticultural pests unless they are found to be entering a structure or if conducive conditions are found within a structure.

Integrated Pest Management (IPM): For the purposes of this contract, the term "IPM" is synonymous with "Pest Control". IPM is a process for achieving long-term, environmentally sound pest suppression and prevention through the use of a wide variety of technological and management practices. Control strategies in an IPM program include:

Proper identification of pests and an understanding of pest biology and behavior.

Structural and procedural modifications to reduce food, water, harborage, and access used by pests.

Non-pesticide technologies such as trapping and monitoring devices.

Pesticide compounds, formulations, and application methods that present a reduced potential hazard to humans and the environment.

Coordination among all facilities management programs that have a bearing on the pest control effort.

NCDA&CS: "NCDA&CS" shall refer to the Structural Pest Control Division of North Carolina Department of Agricultural and Consumer Services. The term "P-Phase" structural pest control refers to license or certification of individuals in household pest control issued by the NCDA&CS, as defined in GS 106-65.25.

METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS

METHOD OF AWARD

North Carolina G.S. 143-52 provides a general list of criteria the University shall use to award contracts, as supplemented by the additional criteria herein. The Services being procured shall dictate the application and order of criteria; however, all award decisions shall be in the University's best interest. All qualified proposals will be evaluated, and awards will be made to the Vendor(s) meeting the specific RFP Specifications and achieving the highest and best final evaluation, based on the criteria described below.

While the intent of this RFP is to award a Contract(s) to a single Vendor, the University reserves the right to make separate awards to different Vendors for one or more line items, to not award one or more line items or to cancel this RFP in its entirety without awarding a Contract, if it is considered to be most advantageous to the University to do so. The University reserves the unqualified right to waive in its opinion any minor informality or technicality in the proposals received when in the best interest of the University.

CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION

While this RFP is under evaluation, the responding Vendor, including any subcontractors and suppliers, is prohibited from engaging in conversations intended to influence the outcome of the evaluation. See Paragraph 29 of the Instructions to Vendors entitled COMMUNICTIONS BY VENDORS.

Each Vendor submitting a proposal to this RFP, including its employees, agents, subcontractors, suppliers, subsidiaries and affiliates, is prohibited from having any communications with any person inside or outside the using agency; issuing agency; other government agency office or body (including the procurement lead named above, any department secretary, agency head, members of the General Assembly and Governor's office); or private entity, if the communication refers to the content of Vendor's proposal or qualifications, the content of another Vendor's proposal, another Vendor's qualifications or ability to perform a resulting contract, and/or the transmittal of any other communication of information that could be reasonably considered to have the effect of directly or indirectly influencing the evaluation of proposals, the award of a contract, or both.

Any Vendor not in compliance with this provision shall be disqualified from evaluation and award. A Vendor's proposal may be disqualified if its subcontractor and/or supplier engage in any of the foregoing communications during the time that the procurement is active (i.e., the issuance date of the procurement until the date of contract award or cancellation of the procurement). Only those discussions, communications or transmittals of information authorized or initiated by the issuing agency for this RFP or inquiries directed to the procurement lead named in this RFP regarding requirements of the RFP (prior to proposal submission) or the status of the award (after submission) are excepted from this provision.

PROPOSAL EVALUATION PROCESS

Only responsive submissions will be evaluated.

The University will conduct a One-Step evaluation of Proposals:

Proposals will be received according to the method stated in the Proposal Submittal Section above.

All proposals must be received by the issuing agency not later than the date and time specified in the RFP SCHEDULE Section above, unless modified by Addendum. Vendors are cautioned that this is a request for offers, not an offer or request to contract, and the University reserves the unqualified right to reject any and all offers at any time if such rejection is deemed to be in the best interest of the University.

At the date and time provided in the RFP SCHEDULE Section above, unless modified by Addendum, the proposal from each responding Vendor will be opened publicly and all offers (except those that have been previously withdrawn, or voided bids) will be tabulated. The tabulation shall be made public at the time it is created. When negotiations after receipt of bids are authorized pursuant to G.S. 143-49 and 01 NCAC 05B.0503, only the names of offerors and the Services offered shall be tabulated at the time of opening. If negotiation is anticipated, cost and price shall become available for public inspection at the time of the award. Interested parties are cautioned that these costs and their components are subject to further evaluation for completeness and correctness and therefore may not be an exact indicator of a vendor's pricing position.

At their option, the evaluators may request oral presentations or discussions with any or all Vendors for clarification or to amplify the materials presented in any part of the proposal. Vendors are cautioned, however, that the evaluators are not required to request presentations or other clarification-and often do not. Therefore, all proposals should be complete and reflect the most favorable terms available from the Vendor.

Since the possibility of negotiation is normally not known until the cost proposals are opened, and as allowed for under 01 NCAC 05B.0503, pricing may not be made public until the award of a contract. This decision rests solely with the University.

At their sole option, the evaluators may request oral presentations or discussions with any or all Vendors for the purpose of clarification or to amplify the materials presented in any part of the proposal. Vendors are cautioned, however, that the evaluators are not required to request presentations or other clarification-and often do not.

Upon completion of the evaluation process, the University will make award(s) based on the evaluation and post the award(s) to the State's eVP website under the RFP number for this solicitation. Award of a Contract to one Vendor does not mean that the other proposals lacked merit, but that, all factors considered, the selected proposal was deemed most advantageous and represented the best value to the University.

The University reserves the right to negotiate with one or more vendors, or to reject all original offers and negotiate with one or more sources of supply that may be capable of satisfying the requirement, and in either case to require Vendor to submit a Best and Final Offer (BAFO) based on discussions and negotiations with the University.

EVALUATION CRITERIA

In addition to the general criteria in G.S. 143-52 which may or may not be relevant to this RFP, all qualified proposals will be evaluated, and award made based on considering the following criteria, to result in an award most advantageous to the University:

EVALUTION METHOD: The head of the evaluation committee shall provide a written document to the Purchasing Agent detailing the consensus of the evaluation committee, explaining the strengths and weaknesses of each proposal and why the recommended awardee(s) proposal provides the best value to the University.

All qualified proposals will be evaluated, and award made based on considering the following criteria listed in descending order of importance, to result in an award most advantageous to the University:

Vendor Technical Approach 30

Vendor Qualifications 30

Vendor Experience (including references) 25

Pricing 15

PERFORMANCE OUTSIDE THE UNITED STATES

If required, the Vendor shall complete the attachment for LOCATION OF WORKERS UTILIZED BY VENDOR. In addition to any other evaluation criteria identified in this RFP, the University may also consider, for purposes of evaluating proposed or actual contract performance outside of the United States, how that performance may affect the following factors to ensure that any award will be in the best interest of the University:

Total cost to the University

Level of quality provided by the Vendor

Process and performance capability across multiple jurisdictions

Protection of the University's information and intellectual property

Availability of pertinent skills

Ability to understand the University's business requirements and internal operational culture

Particular risk factors such as the security of the University's information technology

Relations with citizens and employees

Contract enforcement jurisdictional issues

INTERPRETATION OF TERMS AND PHRASES

This RFP serves two functions: (1) to advise potential Vendors of the parameters of the solution being sought by the University; and (2) to provide (together with other specified documents) the terms of the Contract resulting from this procurement. The use of phrases such as "shall," "must," and "requirements" are intended to create enforceable contract conditions. In determining whether proposals should be evaluated or rejected, the University will take into consideration the degree to which Vendors have proposed or failed to propose solutions that will satisfy the University's needs as described in the RFP. Except as specifically stated in the RFP, no one requirement shall automatically disqualify a Vendor from consideration. However, failure to comply with any single requirement may result in the University exercising its discretion to reject a proposal in its entirety.

REQUIREMENTS

This Section lists the requirements related to this RFP. By submitting a proposal, the Vendor agrees to meet all stated requirements in this Section as well as any other specifications, requirements, and terms and conditions stated in this RFP. If a Vendor is unclear about a requirement or specification or believes a change to a requirement would allow for the University to receive a better proposal, the Vendor is urged to submit these items in the form of a question during the question-and-answer period in accordance with the Proposal Questions Section above.

PRICING

Proposal price shall constitute the total cost to the University for complete performance in accordance with the requirements and specifications herein, including all applicable charges for handling, transportation, administrative and other similar fees. The vendor shall complete the attachment for PRICING INFORMATION DOCUMENTATION and include in Vendor's proposal. The pricing provided, or resulting from any negotiations, is incorporated herein and shall become part of any resulting Contract.

INVOICES MAY NOT BE PAID UNTIL AN INSPECTION HAS OCCURRED AND THE SERVICES ACCEPTED.

4.1.1 Import Tariff Temporary Surcharge

Pricing shall be exclusive of any pending tariffs or temporary tariff surcharge. Vendor may request a temporary tariff surcharge which shall be submitted with the PRICING INFORMATION DOCUMENTATION as a charge separate from the contract price. Any temporary tariff surcharge(s) associated with purchases shall be provided by way of a percentage tariff surcharge. All tariff surcharges proposed are intended to be temporary and based on current tariff implications specific to related commodities with evidence of submitted documentation of affected MSRP products. Vendor understands that the agency may request additional justification. Any temporary tariff surcharge percentage will be negotiated and mutually agreed upon. The university is not obligated to accept any proposed import tariff surcharge. Proposed tariff surcharges may be used as a factor for evaluation and award.

FINANCIAL STABILITY

As a condition of contract award, the Vendor must certify that it has the financial capacity to perform and to continue to perform its obligations under the Contract; that Vendor has no constructive or actual knowledge of an actual or potential legal proceeding being brought against Vendor that could materially adversely affect performance of this Contract; and that entering into this Contract is not prohibited by any contract, or order by any court of competent jurisdiction.

If required, the Vendor shall complete the attachment for certifying that they are financially stable by completing CERTIFICATION OF FINANCIAL CONDITION. The University is requiring this certification to minimize potential issues from contracting with a Vendor that is financially unstable. From the date of the certification to the expiration of the contract, the Vendor shall notify the University within thirty (30) days of any occurrence or condition that materially alters the truth of any statement made in this certification. The University may require annual recertification of the Vendor's financial stability.

HUB PARTICIPATION

Pursuant to North Carolina General Statute G.S. 143-48, it is State policy, and the University's desire to encourage and promote the use of small, minority, physically handicapped, and women contractors in purchasing services. As such, this RFP will serve to identify those Vendors that are minority owned or have a strategic plan to support the State's Historically Underutilized Business program by meeting or exceeding the goal of 10% utilization of diverse firms as 1st or 2nd tier subcontractors. If required, the Vendor shall complete the attachment for HUB SUPPLEMENTAL VENDOR INFORMATION.

VENDOR EXPERIENCE

In its Proposal, Vendor shall demonstrate experience with public and/or private sector clients with similar or greater size and complexity to the University. Vendor shall provide information as to the qualifications and experience of all executive, managerial, legal, and professional personnel to be assigned to this project, including resumes citing experience with similar projects and the responsibilities to be assigned to each person.

REFERENCES

If required, the Vendor shall complete the attachment and shall provide at least three (3) references, using the CUSTOMER REFERENCE TEMPLATE, for which it has provided Services of similar size and scope to those proposed herein. References shall not be from the same company or from the soliciting University department. In addition, Vendor shall provide references for and identify other government contracts it has received, for which your company has provided services of similar size and scope. The University shall contact these users to determine whether the services provided are substantially similar in scope to those proposed herein and whether Vendor's performance has been satisfactory. The information obtained shall be considered in the evaluation of the proposal. The University reserves the unqualified right to determine what is to be considered as "substantially similar" and waive in its opinion any minor informality or technicality in the proposals received when in the best interest of the University.

BACKGROUND CHECKS

Any personnel or agent of the Vendor performing services under any contract arising from this RFP may be required to undergo a background check. If so, requested by the University the Vendor and its personnel shall within 30 days of contract award be required to provide or undergo background checks at Vendor's expense prior to beginning work with the University. As part of Vendor background, the following details must be provided to the University:

Any criminal felony conviction, or conviction of any crime involving moral turpitude, including, but not limited to fraud, misappropriation or deception, by Vendor, its officers or directors, or any of its employees or other personnel to provide services on this project, of which Vendor has knowledge, or provide a statement that Vendor is aware of none.

Any criminal investigation for any offense involving moral turpitude, including, but not limited to fraud, misappropriation, falsification or deception pending against Vendor of which it has knowledge, or provide a statement Vendor is aware of none.

Any regulatory sanctions levied against Vendor or any of its officers, directors or its professional employees expected to provide services on this project by any state or federal regulatory agencies within the past three years or a statement that there are none. As used herein, the term "regulatory sanctions" includes the revocation or suspension of any license or certification, the levying of any monetary penalties or fines, and the issuance of any written warnings.

Any regulatory investigations pending against Vendor or any of its officers, directors or its professional employees expected to provide services on this project by any state or federal regulatory agencies of which Vendor has knowledge or a statement that there are none.

Any civil litigation, arbitration, proceedings, or judgments pending against Vendor during the three (3) years preceding submission of its proposal herein or a statement that there are none.

Vendor's response to these requests shall be considered a continuing representation, and Vendor's failure to notify the University within thirty (30) days of any criminal litigation, investigation or proceeding involving Vendor or its then current officers, directors or persons providing services under this contract during its term shall constitute a material breach of contract. The provisions of this paragraph shall also apply to any subcontractor utilized by Vendor to perform services under this contract.

4.6.1 GENERAL INFORMATION

This University is committed to providing a crime free environment for its faculty, staff and students. Due to the contractual requirements set forth in this RFP, your personnel will have access to various areas of this University. As such and when requested by the University, criminal background checks of awarded Vendors, including but not limited to owners, employees, agents, representatives, subcontractors, and all personnel of their respective companies. All costs and expenses associated with criminal background checks are the responsibility of the Vendor.

The following requirements must be met:

Criminal background checks shall be current and completed within thirty (30) days of the University's request.

The criminal background check shall include a social security verification/check, felonies, misdemeanors, and traffic records covering a minimum of the last seven (7) years for all states and countries where the individual has resided. The criminal background check information shall be first thoroughly reviewed by the Vendor and then sent to the Contract Administrator for review and approval. Out-of-state searches shall be required for persons living in the state of NC for fewer than seven (7) years. Fingerprint background checks may be required in some instances depending on the facility requirements.

A criminal background check on the awarded Vendor and its employees shall be provided by the Vendor prior to contract effective date. Copies of the original criminal background check shall be sent to the Contract Administrator for evaluation. In some cases, badging cannot take place until after the evaluation and approval of the Vendor's criminal checks.

When a new employee or individual is identified to perform services on this contract, the Vendor shall provide the Contract Administrator with a criminal background check before the individual can be approved for work. Persons without approved criminal background checks shall not be allowed to work in the relevant buildings until proper documentation is submitted and approved.

The University may require the Vendor to exclude the Vendor's employees, agents, representatives, or subcontractors based on background check results. Discovery that one or more employees have convictions does not disqualify the Vendor from award.

Additionally, the University may use or similar Services to conduct additional background checks on the Vendor's proposed employees.

4.6.2 BACKGROUND CHECK REQUIREMENTS

As part of Vendor's criminal background checks, the details below must be provided to the University:

Any criminal felony conviction, or conviction of any crime involving moral turpitude, including but not limited to fraud, misappropriation or deception, of Vendor, its officers or directors, or any of its employees or other personnel to provide Services on this project of which Vendor has knowledge, or provide a statement that Vendor is aware of none;

Any criminal investigation for any offense involving moral turpitude, including, but not limited to fraud, misappropriation, falsification or deception pending against Vendor of which it has knowledge, or provide a statement Vendor is aware of none;

Any regulatory sanctions levied against Vendor or any of its officers, directors or its professional employees expected to provide Services on this project by any state or federal regulatory agencies within the past three years or a statement that there are none. As used herein, the term "regulatory sanctions" includes the revocation or suspension of any license or certification, the levying of any monetary penalties or fines, and the issuance of any written warnings;

Any regulatory investigations pending against Vendor or any of its officers, directors or its professional employees expected to provide Services on this project by any state or federal regulatory agencies of which Vendor has knowledge, or provide a statement that there are none.

Any civil litigation, arbitration, proceedings, or judgments pending against Vendor during the three (3) years preceding submission of its proposal herein, or provide a statement that there are none.

4.6.3 BACKGROUND CHECK LIMITATIONS

Any individual representing the Vendor, who:

In his/her lifetime, has been adjudicated as a habitual felon as defined by GS 14-7.1 or a violent habitual felon as defined by GS 14-7.7, shall not be allowed to work in buildings occupied by university faculty, staff and students.

During the last seven (7) years has been convicted of any criminal felony or misdemeanor sexual offense or a crime of violence shall not be allowed to work in buildings occupied by university faculty, staff and students.

At any time has an outstanding warrant or a criminal charge for a crime described in (b) above shall not be allowed to work on university property.

The Vendor shall ensure that all employees have responsibility to self-report to the Vendor within twenty-four (24) hours of any arrest for any disqualifying offense. The Vendor must notify the Contract Administrator within twenty-four (24) hours of all details concerning any reported arrest.

Upon the request of the Contract Administrator, the Vendor will re-screen any of its employees, agents, representatives, and subcontractors during the term of the contract.

Vendor's responses to these background check requests shall be considered a continuing representation, and Vendor's failure to notify the University within thirty (30) days of any criminal charge, investigation, or proceeding involving Vendor or its then-current officers, directors or persons providing services under this contract during its term shall constitute a material breach of contract. The provisions of this paragraph shall also apply to any subcontractor utilized by Vendor to perform services under this contract.

If there are problems or delays with performance associated with the completion and compliance with this background check requirements, any Vendor's performance bond could be used to complete these services.

4.6.4 DOCUMENT REQUIREMENTS

Required documentation to be submitted prior to date contract is effective and for performing any services on university property shall include:

A cover letter by the Vendor on company letterhead with a list of the full names matching a required government issued photo ID, addresses, and birth dates of each person representing the contracting company.

Vendor shall also provide a photocopy of the required State or Federal government issued picture ID or Driver License.

Vendor shall also provide a photocopy of the required, current P phase North Carolina Structural Pest License of the owner/local operator under which the contract will be performed.

Vendor shall also provide a photocopy of the required, current P phase North Carolina Structural Pest License or Certification held by the supervisor.

Vendor shall also provide a photocopy of the required, current Proof of Insurance required for the North Carolina Structural Pest License.

Vendor shall also provide a photocopy of the required current Wildlife Control Agent license used by at least one of the two Primary technicians.

Vendor shall also provide photocopies of the required, current P phase North Carolina Structural Pest Certifications for both primary technicians.

A letter on company letterhead is not acceptable proof in itself, but can be used to further clarify information on the criminal background check submitted. All documentation shall be submitted at the same time. Submit documents which are clear and legible.

Background checks consisting of:

Original unaltered criminal background check from the organization providing the background check.

The background check provider's company name, company mailing address, and contact phone numbers.

The full name of the individual, which matches the government issued photo ID.

The current address of individual being checked.

The date of the criminal background check was conducted.

A letter on company letterhead explaining the following:

The owner and local manager showing to have a minimum of three (3) years' experience with servicing Research Animal Facilities or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three (3) years' experience with servicing large and small food handling facilities.

The supervisor showing to have a minimum of three (3) years' experience with servicing Research Animal Facilities or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three (3) years' experience with servicing large and small food handling facilities

The primary technicians showing to have a minimum of three (3) years' experience with servicing Research Animal Facilities, or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three (3) years' experience with servicing large and small food handling facilities.

4.6.5 VENDOR BACKGROUND CHECK AGREEMENT

Vendor agrees to conduct a criminal background check per the specifications above in this section on all employees proposed to work under this contract, at its expense, and provide the required documentation to the University in order to perform services under this contract:

YES NO NOTE: One or the other box must be marked.

PERSONNEL

Vendor warrants that qualified personnel shall provide Services under this Contract in a professional manner. "Professional manner" means that the personnel performing the Services will possess the skill and competence consistent with the prevailing business standards in the industry. Vendor will serve as the prime contractor under this contract and shall be responsible for the performance and payment of all subcontractor(s) that may be approved by the University. Names of any third-party Vendors or subcontractors of Vendor may appear for purposes of convenience in contract documents; and shall not limit Vendor's obligations hereunder. Vendor will retain executive representation for functional and technical expertise as needed in order to incorporate any work by third party subcontractor(s).

Should the Vendor's proposal result in an award, the Vendor shall be required to agree that it will not substitute key personnel assigned to the performance of the contract without prior written approval by the Contract Lead. Vendor shall further agree that it will notify the contract Lead of any desired substitution, including the name(s) and references of Vendor's recommended substitute personnel. The University will approve or disapprove of the requested substitution in a timely manner. The University may, in its sole discretion, terminate the services of any person providing services under this contract. Upon such termination, the University may request acceptable substitute personnel or terminate the contract services provided by such personnel.

VENDOR'S REPRESENTATIONS

If Vendor's Proposal results in an award, Vendor agrees that it will not enter any agreement with a third party that may abridge any rights of the University under the contract. If any services, deliverables, functions, or responsibilities not specifically described in this solicitation are required for Vendor's proper performance, provision and delivery of the service and deliverables under a resulting contract, or are an inherent part of or necessary sub-task included within such service, they will be deemed to be implied by and included within the scope of the contract to the same extent and in the same manner as if specifically described in the contract. Unless otherwise expressly provided herein, Vendor will furnish all of its own necessary management, supervision, labor, facilities, furniture, computer and telecommunications equipment, software, supplies and materials necessary for the Vendor to provide and deliver the Services and/or other deliverables.

QUESTIONS TO VENDORS Intentionally Removed

AGENCY INSURANCE REQUIREMENTS MODIFICATION Intentionally Removed

LOBBYING ACTIVITY CERTIFICATION FOR FEDERAL GRANTS Intentionally Removed

SUBCONTRACTORS

No portion of the work shall be subcontracted without prior written consent of the University. In the event that the Vendor desires to subcontract some part of the work specified herein, the Vendor shall furnish with their bid the names, qualifications, and experience of their proposed subcontractors. The Vendor shall, however, remain solely and fully liable and responsible for the work done by its subcontractor(s) and shall assure compliance with all the requirements and specifications of the contract.

SECRETARY OF STATE REGISTRATION

Prior to entering into a contract with the University, the awarded Vendor(s) must complete registration with the NC Secretary of State. Upon notification of award, the selected Vendor(s) must furnish evidence of filing within 10 business days. Failure to provide this documentation may result in the disqualification of the Vendor(s) bid for further consideration for the award. No purchase orders shall be issued prior to confirmation of completed registration with the Secretary of State.

A contract award under the above-referenced solicitation, and the resulting purchase orders, will produce repeated orders and transactions in North Carolina and will constitute "transacting business" in the State, which requires a certificate of authority from the North Carolina Secretary of State as provided in G.S. 55-15-01 (corporations) or 57D-7-01 (LLCs). Please go to: to register.

Vendor registered with the North Carolina Secretary of State: Yes No NOTE: One or the other box must be marked.

SPECIFICATIONS AND SCOPE OF WORK

The Contractor hereby agrees to work directly with the University, or its designated Contract Administrator, in connection with carrying out and conducting all the following duties and responsibilities during the term of this agreement.

The Contractor shall provide all labor, equipment, and materials required for the complete and satisfactory performance of Pest Control services for the University. The control of pests shall be performed in a safe manner and in accordance with the most modern and effective scientific pest control principles of IPM.

The Contractor shall use appropriate monitoring devices, tools, and procedures on a regular basis to find pest infestations and assess the need for corrective action. The Contractor shall bring to the attention of the Contract Administrator any conditions that are conducive to the breeding and harborage of pests covered by this RFP and assist the Contract Administrator by providing recommendations on correcting these conditions and providing educational materials to educate students and staff about how their actions affect pest management.

The Contractor shall ensure that the workmanship shall at all times be of a grade accepted as the "Best Management Practices" of the Pest Management Profession involved and as stipulated in written standards of recognized Pest Control organizations or institutes of the respective trades except as further qualified by these specifications.

The Contractor shall ensure that the Pest Control program shall emphasize monitoring for pest presence with monitoring tools and devices. The targeted use of appropriate pesticides, rather than simply routine preventive spraying without identifying a need for the use of pesticides. Routine service to any facilities on campus must include monitoring/assessing of pest populations before a decision is made to use pesticides. The practice of random baseboard spraying is prohibited.

The Contractor shall ensure that the materials used in Pest Control work shall be the least toxic materials that provide effective control of the target pest(s), shall conform to Federal, State, and Local Ordinances and Laws and shall be approved by the Contract Administrator.

The Contractor shall furnish the Contract Administrator an agreed upon list of materials used for pest control, along with copies of the most-recent complete EPA-approved label and a Safety Data Sheet (SDS) for each. The Contractor shall not use any chemicals without notifying and receiving approval by the Contract Administrator. Any new products to be used must be noted on the list of materials and Contractor must provide EPA-approved labels and SDS before using these products. (Copies of labels and SDS shall also be provided to the University's Department of Environment, Health and Safety.)

The Contractor shall ensure that where pressurized sprayers are used, the Contractor shall use only insecticides that are considered to be "odorless" or of negligible odor and will not damage any treated/exposed surfaces. The Contractor shall be responsible for cleaning, repairing, or replacing any surface damaged due to negligence or misuse of materials.

The Contractor shall remove and replace cover plates, access hatches, and doors and shall use the appropriate material in and around electrical apparatus and wiring for pest control.

The Contractor shall ensure that periodic sampling to test for materials in use and its concentration shall be done when requested by the Contract Administrator at no expense to the University.

No treatment of horticultural pests on the University grounds is included unless it is a potentially indoor-infesting species that are within the property boundaries of specified buildings, including some pests that feed on outdoor vegetation, such as box elder bugs, marmorated stink bugs, Asian ladybird beetles, kudzu bugs and similar over-wintering pests or occasional invaders.

The Contractor shall ensure that the treatment is rendered to exterior areas of the University as required. Areas, including drains, of suspected or known rat infestations, which could spread to nearby buildings, shall be monitored and treated accordingly. Treatment adjacent to some buildings may be required to prevent ants from entering buildings. All exterior treatment shall be rendered within practical limits and shall be performed in a manner that prevents the accidental entry of pesticide into buildings through windows and/or air conditioning systems.

The Contractor shall use live traps to catch and release rodents and birds from within facilities and not use snap traps or glue boards unless there is a heavy infestation of rodents in a building or structure that might cause a public health problem. Facilities Services has granted the Contract Administrator authority to use discretion when utilizing glue boards and snap traps due to public concerns. Live traps need to be checked for activity at least every 24 hours. The Contractor shall, at the Contract administrator's request, remove live-caught or deceased commensal rodents from campus facilities.

The Contract Administrator shall approve all rodenticides when used. The Contractor shall ensure that the Rodenticides shall be used in accordance with their product labels and with state or local ordinances with all due precaution to obviate the possibility of accident to humans, domestic animals, pets and wildlife. The cost of providing and maintaining rodenticide stations shall be included in the monthly fees.

At the beginning of this contract all aged or damaged bait stations in use shall be removed, disposed of properly, and replaced with secure, tamper-proof, labeled stations. Each monthly visit, stations shall be checked, emptied of deteriorated bait as needed, cleaned, and rebaited. The date of inspection shall be properly annotated on the station's label.

The Contractor shall remove from the interior of buildings (for immediate release on university property or delivery to Orange County Animal Control) individuals and populations of vertebrates, including feral cats, opossums, squirrels, birds, snakes, and bats that may cause immediate damage or danger to students, staff or property when requested. This shall be included in the monthly fees. This generally does not include any animals of the order Carnivora and ground hogs which may fall under the purview of Orange County Animal Control.

The Contractor shall ensure that the treatment is rendered to eradicate nests of stinging insects within the property boundaries of the specified buildings within practical limits as determined by the Contract Administrator.

The Contractor shall, at the Contract Administrator's request, remove any deceased animals from campus facilities. This shall be included in the monthly fees.

The Contractor shall have sufficient backup service vehicles and other pest control equipment and materials to respond within one (1) hour of notification of breakdown or outage during regular or night service. All Contractor service vehicles shall carry a logbook or file containing the current EPA-approved labels and SDS for all pesticides carried on the vehicle and shall be equipped with appropriate and adequate pesticide spill control equipment. The vehicles will be kept secured at all times while on university property.

The Contractor shall ensure that all personnel involved in this contract shall be full time employees of the Contractor. The Contractor shall provide afterhours contact numbers for emergency calls and weekend problems.

The Contractor's personnel shall, within 30 days, become familiar enough with the contract and the University building locations to provide continuous service as set forth in this RFP. The Contract Administrator shall assist the Contractor when possible and when assistance is requested by the Contractor in familiarizing new or additional personnel with building locations and contract conditions.

If in the Contract Administrator's opinion, conditions justify special pest control services, the Contractor will be notified and shall provide any technical assistance and if directed by the Contract Administrator shall provide labor, material and equipment necessary to eliminate these conditions.

The Contractor shall be required to have cell phones, so the Contract Administrator can communicate with the Certified Technicians on work orders that might come in through the day. Plus, the Contractors will be able to communicate with each other.

The Contractor shall coordinate with the Contract Administrator and establish a monthly schedule. The Contract Administrator reserves the right to review and approve and/or make changes as necessary to the schedule. The Contract Administrator shall be available to assist in the scheduling as needed. The Contractor shall provide daily updates to the University on monthly preventative maintenance visits and daily service requests. These updates shall be submitted electronically through a designated platform or email as determined by UNC. The system must be accessible to authorized university personnel through a secure online portal or mobile app.

The Contractor shall ensure that the buildings covered under Appendices A is to be serviced monthly. The buildings included in Appendices B and C are to be serviced bi-weekly (every other week for a total of 26 times per year). Areas within these buildings are all storage rooms, laundries, kitchens, lounges, vending machine areas, lunchrooms, janitor closets, elevator pits, mechanical rooms, interstitial spaces, bathrooms, corridors, stairwells, or other areas conducive to insect and rodent harborage, except those noted as being serviced by request only. Buildings covered under Appendix D shall either be serviced by "REQUEST ONLY" or quarterly depending on option elected by the University for contract. The following areas regardless of what building they are in shall be serviced by REQUEST ONLY: Offices, laboratories, classrooms, and assembly areas. Buildings in Appendix E are to be serviced monthly.

The Contractor shall ensure that at least one technician arrives on campus by 8:00 a.m. daily. Upon arrival, both technicians shall log in with the Contract Administrator at the Giles Horney Building by 8:30 am. Schedules may need to be adjusted to assure that regular hours (between 8 am and 5 pm Monday through Friday with the exception University holidays) are covered.

For emergency issues that may cause immediate damage or danger to students, staff or property, on call hours after regular business hours Monday-Friday 8 am- 5 pm, including weekends and University holidays shall be provided at an additional charge. This includes individuals and populations of vertebrates, including opossums, squirrels, birds, snakes, bats, and nests of stinging insects. This generally does not include any animals of the order Carnivora and ground hogs that may fall under the purview of Orange County Animal Control.

Contractors shall provide an on-call list of after business hour technicians scheduled for each week of the month. This will be given to the Contract Administrator a month in advance minimum lead time.

The buildings covered by Appendices A, B, C, and D shall normally be accessible for pest control services daily between 7:00 a.m. and 5:30 p.m., except weekends and holidays. Occasionally, circumstances may require the Contractor's services to be performed at other times to not interfere with university employees, academic programs, repairs and alterations to the building. Pesticide sprays shall not be applied in any occupied room unless expressly permitted by the product label.

The Contractor shall provide a systematic method for logging and filing requests for extra services. The Contractor and the Contract Administrators shall review the log periodically to determine the effectiveness of the service and to establish ways of keeping extra services at a minimum.

The Contractor shall provide an electronic record for each location inspected and/or treated, whether scheduled or requested, indicating the type of treatment, time of inspection/treatment, material used, and evidence of potential problems. The Contractor shall assure that all university workorder forms are completed to the above specifications. A list of the pre-determined UNC building contacts will be provided to the Contractor.

The Contractor shall ensure that any additional services, if required to control active infestations, shall be rendered included in the monthly fee.

The Contractor shall have staff, procedures and equipment to effectively detect and treat areas which may have infestations of bed bugs. When suspected bed bug infestations are reported to the Contractor, detection of bed bugs shall be at no cost to the University. Generally, treatment of areas of bed bug infestations shall be at additional costs to the University (except for Aycock Family Medicine, which is billed specifically to that building, added to that structure's separate invoice for exterior rodent control.)

The Contractor shall provide additional termite, bird, mosquito, and snake control services only upon request and shall separately identify the charges on the monthly invoice. Bird and snake control measures will conform to the regulations of the North Carolina Wildlife Resources Commission regarding the "taking" of wildlife and the need for any permits to take such vertebrates.

The University reserves the right to inspect all work performed under the terms of this contract, to determine whether service is satisfactory. Failure to perform any services outlined in this RFP in a satisfactory manner shall be grounds for cancellation of the contract. If the vendor fails to perform monthly preventive maintenance visits and/or assigned service orders, the University shall receive a refund of monthly cost for the affected building on the next monthly billing.

5.0.37 The Contractor shall ensure that all services shall be rendered at such times as shall not interfere with university employees, academic programs, other activities or other persons, in or about the premises. All services shall be scheduled and approved prior to commencing work.

The Contractor shall require that its employees abide by the following:

They shall wear distinctive uniforms or badges provided by the Contractor at all times while on university property. They shall carry at all times a current and valid license, certified applicator or registered technician card as issued by the North Carolina Department of Agriculture and Consumer Services

They shall be of good integrity and character as determined by the Contractor.

They shall report immediately any property damage, pesticide spills or misapplications to both the Contract Administrator and to the University's Department of Environment, Health and Safety.

They shall not engage in idle or unnecessary conversation with State employees, other employees of the Contractor, tenants or students.

They shall not under any circumstances remove any articles from the facility regardless of its value and regardless of any employee's permission. This includes any item found in the trash.

They shall adhere to all specifications of the Contract and the University's Pesticide Use Policy (https://policies.unc.edu/TDClient/2833/Portal/KB/ArticleDet?ID=131899). Upon written request of the Contract Administrator to the Contractor, any employees who fail to abide by these or other rules established by the Contract Administrator shall be immediately removed from the job and replaced.

They shall abide by all policies and regulations set forth by the University.

They shall abide by all State/Federal health and safety regulations (OSHA, EPA, etc).

The Contractor and its personnel working on university property must conform to Federal, State, and local Ordinances and Laws governing qualifications and/or license of Pest Control representatives or persons employed by the Contractor to apply pesticides.

The Contractor shall provide two (2) full-time, on-campus primary technicians dedicated to providing the required services during regular hours (between 8 am and 5 pm Monday through Friday with the exception University holidays. In addition, the Contractor shall provide two (2) vetted and qualified secondary technicians who must be available on request to support increased workload and to serve as coverage whenever one or both primary technicians are unavailable due to sick leave, vacation, training, or any other absence. Secondary technicians may include the supervisor, owner/manager, or any other qualified employee of the Contractor (not subcontractors) who have passed all required background checks.

The qualifications and responsibilities of these people are as follows:

Owner-Local Manager. The owner and local manager shall hold a current P-Phase license issued by the NCDA&CS. It is desirable for the Contractor to have more than one licensed person in the local area. The owner and local manager shall have a minimum of three (3) years' experience with servicing Research Animal Facilities or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three (3) years' experience with servicing large and small food handling facilities. The owner or local manager shall be available as needed for any emergencies or consultations. The owner or local manager shall schedule and meet once every quarter with the Contract Administrator to review and discuss any problems. Included in this meeting shall be a review of the quality of service being performed. The owner or local manager may be required to meet with other University Departments or personnel to offer advice concerning special treatment problems.

Supervisor(s). The supervisor shall hold a current P-Phase license or certification issued by the NCDA&CS. The supervisor shall have a minimum of three (3) years' experience with servicing Research Animal Facilities or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three (3) years' experience with servicing large and small food handling facilities The supervisor may be requested to spend time on campus, quarterly. The supervisor shall communicate Quarterly with the Director of Department of Comparative Medicine to discuss concerns and updates associated with pest control issues in their facilities.

A minimum of one (1) day each quarter may be spent reviewing or visiting the work done in the Animal Housing Areas to ensure the quality of work and work performance This includes time spent on night inspections when needed. The supervisor may be required to accompany the technician on night inspections and servicing and shall meet with the Director of Animal Services as needed. The supervisor shall (including some night inspections when needed) quarterly shall be spent visiting or reviewing the work done in the Food Serving Areas on Campus. The supervisor may meet with food serving area supervisors as needed. The supervisor shall supervise the work of the technician(s) and review the work and work performance of the technician(s) regularly. The Contract Administrators shall schedule the days the supervisor will spend on campus. The supervisor shall as need and/or requested visit the remaining facilities on campus to supervise the work of the technicians and review the work and work performance of the technician(s). The supervisor shall meet with the Deans, Department Heads or other Department representatives as needed and/or requested. The supervisor shall review callbacks of critical areas and any other problems as needed. The supervisor shall review all log records at times the supervisor may be requested to fill in during the absence of personnel. The supervisor will submit a written report to the Contract Administrator of their activities and findings after each visit. The report shall be submitted within five (5) days after the supervisor's inspection has been completed.

Primary Technicians The two primary technicians shall hold a current P-Phase certification from the NCDA&CS. Both technicians will be given five months from time of reward to attain their P-phase certification from the North Carolina Department of Agriculture, Structural Pest Control Division. Failure to meet this qualification will result in termination of the contract. The primary technicians shall have a minimum of three (3) years' experience with servicing Research Animal Facilities or other similar laboratory or medical environments, a working knowledge of products that do not affect enzymes of animal systems, and a minimum of three-(3) years' experience with servicing large and small food handling facilities. At least one of the two primary technicians shall hold an active Wildlife Control Agent certification from the N.C. Wildlife Resources Commission and shall be available to remove animals from buildings that may pose a risk to university students and personnel. At least one of the primary technicians will be given three months from time of reward to attain this qualification. Failure to meet this qualification will result in termination of the contract. The technicians shall continue updating and training as required for all certifications The primary technician's duties shall include all facilities as listed in the Appendices. Both primary technicians need to be working on campus a minimum of 8 hours per day 5 days per week, be familiar with campus facilities, know how to work the monthly schedule. Regular hours are to be considered between 8 am and 5 pm Monday through Friday with the exception University holidays. Eight-hour shifts may be adjusted to schedule to times that shall not interfere with university employees, academic programs, other activities or other persons, in or about the premises, as needed. Any after-hours services scheduled 24 hours or more in advance by the Contract Administrator or his University representative shall not be subject to after-hours charges. Technicians will have to service Research Animal Facilities, and all designated snack bars and dining facilities on campus. These facilities will be serviced twice a month. Technicians should alternate jobs so to familiarize themselves with all facilities. Usually, one technician will run the daily preventive maintenance schedule, and the other technician will service animal quarters and the snack bars and restaurants, plus service all the daily work orders that might come in during the workday. The Contract Administrator shall determine and schedule the days the technicians shall service all food serving areas, and any other schedule night work as needed and as requested. Proper equipment and appropriate work practices must be used at all times.

The Contractor shall have an entomologist on staff or have access to the services of an entomologist for consultation available for emergencies within an hour and normally available within 24 hours.

ANIMAL HOUSING AREA - DIVISION OF COMPARATIVE MEDICINE

5.1.1 The Contractor shall provide a Master Logbook in all Animal Housing located throughout the University. University personnel shall provide space in the Master Logbooks for the logging of problem areas. The Master Logbooks shall consist of the following items.

UNC-CH Specifications

Certificate of Insurance

Photocopy of the license/certification cards of all Contractor's employees who perform pest control services at the University

Log in/out registry

Plot plans of any Rodent Programs on Campus

Sanitation Reports

Phone numbers for emergency contacts, including University Public Safety, University Environment, Health and Safety, an emergency contact for the Contractor, and the current official North Carolina Poison Control Center

The Contractor shall provide for his local office a Supervisor's Logbook consisting of all correspondence with the Contract Administrators and the items listed in the Section above.

The University maintains a large collection of animals and birds for use in research and teaching programs. Specialized facilities for housing these creatures are usually separated from public access areas. This is to maintain a stable environment free from unwanted noises, odors and unauthorized personnel. Any of these could have an effect on metabolic processes and result in the collection of incorrect data and the drawing of improper conclusions from that data. For these reasons, the Contractor shall use the minimal amount of pesticides required to provide effective control of pests. The Contractor shall select chemicals and treatment methods that will minimize the risk of exposure to and effect on laboratory animals and university personnel in these facilities. Chemicals to be used in these facilities must be approved by the Contract Administrator and the Director of Division of Comparative Medicine prior to their use.

Pest Control work is to be performed in those facilities where animals are maintained under the jurisdiction of Comparative Medicine. Facilities include support areas such as cage washing rooms, storage areas, mechanical rooms, interstitial spaces, housekeeping closets, kitchens, locker and restrooms, offices, laboratories, halls and other contiguous areas conducive to insect and rodent harborage. Animal rooms are to be included on a controlled basis with basic listed in Appendix B.

The Animal Housing Areas will be serviced 26 times a year at times approved by the Contract Administrator and the Director of Division of Comparative Medicine. Should inclement weather prevent servicing on a particular day, arrangements must be made to treat on another day during that same week.

All areas listed herein which are conducive to pest harborage and found to be an active infestation shall be serviced on a minimum of a bi-weekly service schedule and or as needed until the infestation is brought under control.

It shall be the Contractor's obligation to increase the frequency of visits or to make periodic night-applications (after 7:00 p.m. when room lights are off) at the discretion of Contract Administrator to combat harborage areas or unusual increases in pest population.

Listed below is a baseline schedule of allowable chemicals by areas in which they may be used. The Director of the Division must approve any change in chemicals. New compounds such as pheromones, insect growth regulators, etc. that are effective and approved for cockroach control should be brought to the attention of the Director, Assistant Director or Facilities Director of Comparative Medicine (DCM) or the Contract Administrator so that they may be considered for addition to the list of acceptable products.

Cage washrooms, storerooms, kitchens, closets and rest and locker rooms - products to include boric acid, pyrethrins, and baits. Other products may be used after clearance by the Director of the Division. Note: While pyrethrins are one of the least poisonous pesticides, however they may also contain other chemical compounds (i.e. piperonyl butoxide) of concern and there have been reports in literature regarding sensitizations reactions to pyrethrins.

Animal Housing Areas. Primary control of pests will be accomplished through the use of products with low (or no) volatility, such as boric acid, silica or baits as active ingredients to include dry powder placed in wall voids or at floor wall junctions, floor drains, and at floor wall or ceiling wall junction and baits placed on ductwork or other areas not accessible to animals. [note: it's not advisable to put boric acid into floor drains, it is corrosive. Depending on how often the drains are used, baiting may be a better choice. Bait can be placed in the drain (under lid) or in bait stations adjoining the drain, but they have to be moved before washing floors. You need coordination and cooperation of facility personnel to avoid damaging bait placements]

Large Animals Rooms (dogs, primates, and farm animals): Because large animal areas are often cleaned by washing, any insecticide may be flushed away, thereby rendering it ineffective. This is recognized, so when the use of boric acid placed in wall voids or used in bait produces a less than satisfactory effect it may become necessary to use other approved pesticides. The use of these chemicals will be considered when roach populations become excessive and after all attempts have been made to identify breeding or harborage areas and to mechanically block access to these areas.

It may be necessary to remove animals from these areas to apply chemicals so the Director of Comparative Medicine must review such applications. At the Francis Owen Blood Research Laboratory only a neurotoxin for rodenticide may be used outside when approved by the Director of the Division of Comparative Medicine. No warfarin's shall be used unless approved by the Director of the Division.

Rodent, Rabbit and Cat Rooms Small amounts of pyrethrin may be used in any animal room/enclosure only after receiving permission from the Director of Comparative Medicine on a case-by-case basis in order to identify harborage areas. This use shall be restricted to rooms in which building supervisors have noted roach population increases and applications shall be in the presence of the building supervisor. Chemicals listed in paragraph 3.37.1 may be used in these areas only after approval by the Director of the Division of Comparative Medicine and only after animals have been removed from the rooms.

Hazard isolation areas and special housing rooms shall be serviced as requested.

Halls - Products other than boric acid-based materials may be used if they are applied in such a way that they will not be tracked into nearby animal rooms.

Contractor to provide when on occasion when requested, by the Division of Comparative Medicine for the Francis Owen Blood Lab Facility and the Bingham Facility treatment in areas where snakes are active with Snake-B-Gone(R) or any other repellent approved by the Director of the Division of Comparative Medicine to be included at in monthly fees.

FOOD SERVICE AREAS

5.2.1 Pest Control work is to be performed in those facilities referred to as Food Service Areas, which shall include all offices, dining rooms, kitchens, food and food storage rooms, closets, restrooms or other areas conducive to insect and rodent harborage. See Appendix C.

Food serving areas and snack bars will be serviced 26 times a year. Should inclement weather prevent servicing on a particular day, arrangements must be made to treat on another day during that same week.

Hill Alumni Kitchen may be every other Monday serviced anytime between 8-5 or Tuesday through Friday between 3 p.m. and 5 p.m. if not able to be scheduled on Monday.

Snack Bars will be serviced during the day as requested by the occupant and Contract Administrator.

The food serving areas and snack bars shall be fogged and/or "clean outs" performed only if such procedures are considered necessary to bring cockroach populations under a level that is considered manageable by alternative products and methods.

PATIENT INTAKE BUILDINGS

5.3.1 Contractors shall provide bed bug control coverage (inspection, treatment, and follow-up) as needed and any additional monthly exterior treatments (this includes providing, maintaining, and monitoring the extra rodent bait stations) for Aycock Family Medicine on a separate invoice for an additional monthly charge.

Contractor shall provide receipt of service invoices from the technician performing the monthly service delivered to the business officer of Aycock Family Medicine or his/her representative for filing.

Regular hours for Patient Intake Buildings are to be considered between 8 am and 5 pm Monday through Friday with the exception of Thanksgiving Day, Christmas Day and New Years Day. Eight-hour shifts may be adjusted to schedule to times that shall not interfere with patient and/or personnel activities. Any after-hours services that are scheduled 24 hours in advance by the Contract Administrator or his University representative shall not be subject to on call after-hours charges.

On call hours after regular business hours for Patient Intake Buildings Monday-Friday 8 am-5 pm, including weekends, Thanksgiving Day, Christmas Day and New Years Day shall be provided at an additional charge.

Contractor shall print the date of placement on monitoring devices in building and if not replaced, the date they were checked in Aycock Family Medicine.

Contractor shall provide an on-call list of after-business hour technicians scheduled for each week of the month. This will be given to the Contract Administrator a month in advance minimum lead time.

Aycock Family Medicine may be accessible and may be scheduled for service during the following hours:

Clinic Hours of Operation Second Floor (SOM Admin) Hours of Operation:

Mon - Fri: 7am - 9pm Mon - Fri: 8am - 5pm

Sat: 8am - 5pm

Sun: 12pm - 5pm

All holidays except Thanksgiving Day, Christmas Day and New Years Day

UNC Ambulatory Care Center may be accessible and may be scheduled for service during the following hours:

Mon. - Fri: 5:00 am - 6:00 pm

Sat. 7:00 am -3:00 pm

Additional exterior areas identified during the term of this contract by the Contract Administrator

requiring treatment for mice, rat, or ant infestation shall be provided as included in the monthly fee. This includes providing, maintaining, and monitoring any additional exterior rodent bait stations.

Any chemicals used at Patient Intake Appendix E have to be approved by UNC Hospitals Environmental Health Service department. A list of approved chemicals will be submitted to Contractor upon award of the contract.

The Contractor shall provide a Master Logbook in all Patient Intake Buildings listed in Appendix E. Medical personnel shall provide space in the Master Logbooks for the logging of problem areas. The Master Logbooks shall consist of the following items:

UNC-CH Specifications

Certificate of Insurance

Photocopy of the license/certification cards of all Contractor's employees who perform pest control services at the University

Log in/out registry

Plot plans of any Rodent Programs at the facility

Sanitation Reports

A current list of all pesticides, rodenticides, etc. used at Patient Intake Buildings, along with specimen labels and SDS for these products.

Phone numbers for emergency contacts, including University Public Safety, University Environment, Health and Safety, an emergency contact for the Contractor, and the current official North Carolina Poison Control Center

Contractor will perform seasonal mosquito services as requested at the UNC Ambulatory Care Center for an additional charge.

Contractor to provide, as requested, by the Division of Comparative Medicine seasonal perimeter mosquito treatments for the Francis Owen Blood Lab Facility and the Bingham Facility at an additional cost.

Contractor to provide as requested, by the Division of Comparative Medicine seasonal tick and flea treatments in the play yards treatments for the Francis Owen Blood Lab Facility and the Bingham Facility at an additional charge.

Contractor to provide for scheduled seasonal application of Snake Scram(R) and snake removal services March-October at Chancellor's residence for an additional charge.

CONTRACT ADMINISTRATION

All Contract Administration requirements are conditioned on an award resulting from this solicitation. This information is provided for the Vendor's planning purposes only.

6.1 CONTRACT MANAGER AND CUSTOMER SERVICE

The Vendor shall be required to designate and make available to the University a contract manager for the entire life of the contract. The contract manager shall be the University's direct point of contact for all contract related issues and issues concerning performance, progress review, scheduling, and service.

The Vendor shall be required to designate and make available to the University for customer service. The customer service point of contact shall be the University's point of contact for customer service-related issues (define roles and responsibilities).

6.2 POST AWARD BUSINESS REVIEW MEETINGS

The owner or local manager shall schedule and meet once every quarter with the Contract Administrator to review and discuss any problems. Included in this meeting shall be a review of the quality of service being performed. The owner or local manager may be required to meet with other University Departments or personnel to offer advice concerning special treatment problems.

The supervisor may be requested to spend time on campus, quarterly. The supervisor shall communicate Quarterly with the Director of Department of Comparative Medicine to discuss concerns and updates associated with pest control issues in their facilities. A minimum of one (1) day each quarter may be spent reviewing or visiting the work done in the Animal Housing Areas to ensure the quality of work and work performance This includes time spent on night inspections when needed. The supervisor may be required to accompany the technician on night inspections and servicing and shall meet with the Director of Animal Services as needed. The supervisor shall (including some night inspections when needed) quarterly shall be spent visiting or reviewing the work done in the Food Serving Areas on Campus. The supervisor may meet with food serving area supervisors as needed. The supervisor shall supervise the work of the technician(s) and review the work and work performance of the technician(s) regularly. The Contract Administrators shall schedule the days the supervisor will spend on campus. The supervisor shall as needed and/or requested visit the remaining facilities on campus to supervise the work of the technicians and review the work and work performance of the technician(s). The supervisor shall meet with the Deans, Department Heads or other Department representatives as needed and/or requested. The supervisor shall review callbacks of critical areas and any other problems as needed. The supervisor shall review all log records at times the supervisor may be requested to fill in during the absence of personnel. The supervisor will submit a written report to the Contract Administrator of their activities and findings after each visit. The report shall be submitted within five (5) days after the supervisor's inspection has been completed.

6.3 CONTINUOUS IMPROVEMENT

The University encourages the Vendor to identify opportunities to reduce the total cost the University. A continuous improvement effort consists of various ways to enhance business efficiencies as performance progresses.

6.4 ACCEPTANCE OF WORK

Performance of the services performed shall be conducted and completed at least in accordance with the Contract requirements and recognized and customarily accepted industry practices. Performance shall be considered complete when the services are approved as acceptable by the designated University Official.

The University shall have the obligation to notify Vendor, in writing ten (10) calendar days following completion of such work or delivery of a deliverable described in the contract that it is not acceptable. The notice shall specify in reasonable detail the reason(s) it is unacceptable. Acceptance by the University shall not be unreasonably withheld; but may be conditioned or delayed as required for reasonable review, evaluation, installation, or testing, as applicable to the work or deliverable. Final acceptance is expressly conditioned upon completion of all applicable assessment procedures. Should the work or deliverables fail to meet any specifications, acceptance criteria or otherwise fail to conform to the Contract, the University may exercise any and all rights hereunder afforded to it.

6.5 DISPUTE RESOLUTION

During the performance of the contract, the parties agree that it is in their mutual interest to resolve disputes informally. Any claims by the Vendor shall be submitted in writing to the University's Contract Administrator for resolution. Any claims by the University shall be submitted in writing to the Vendor's Contract Manager or Customer Service Representative for resolution. The Parties shall agree to negotiate in good faith and use all reasonable efforts to resolve such dispute(s).

During the time the Parties are attempting to resolve any dispute, each shall proceed diligently to perform their respective duties and responsibilities under this contract. The Parties will agree on a reasonable amount of time to resolve a dispute. If a dispute cannot be resolved between the Parties within the agreed upon period, either Party may elect to exercise any other remedies available under the contract, or at law. This provision, when agreed in the contract, shall not constitute an agreement by either party to mediate or arbitrate any dispute.

6.08 CONTRACT CHANGES

Contract changes, if any, over the life of the contract shall be implemented by contract amendments agreed to in writing by the University and Vendor. Amendments to the contract can only be made through the recommendation of the Contract Administrator with the approval of the Purchasing Office.

THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK

ATTACHMENTS

(The Purchasing Agent shall specify the attachments that should be included in the Vendor's response. Edit the Proposal Contents section above to match the below.]

**IMPORTANT NOTICE**

RETURN THE REQUIRED ATTACHMENTS WITH YOUR RESPONSE

For the most current and up-to-date template for the forms below please go to the NC State website download the form and fully complete the form and sign if required. Then attach into the proper place on your proposal submission.

REMAINDER OF PAGE IS INTENTIONALLY BLANK

ATTACHMENT A: UNC at Chapel Hills General Terms and Conditions for Services

Required: Yes: xxxxx No: _____

ATTACHMENT B: Instructions to Vendors

Required: Yes: _____ No: xxxxx

ATTACHMENT C: Vendor Sustainability Efforts (form)

Required: Yes: xxxxx No: _____

ATTACHMENT D: HUB Supplemental Vendor Information (form)

Required: Yes: xxxxx No: _____

ATTACHMENT E: Customer Reference Template (form)

Required: Yes: xxxxx No: _____

ATTACHMENT F: Location of Workers Utilized by Vendor (form)

Required: Yes: xxxxx No: _____

ATTACHMENT G: Certification of Financial Condition (form)

Required: Yes: xxxxx No: _____

ATTACHMENT H: EO50 Vendor Price Matching Opportunity (form

Required: Yes: _____ No: xxxxx

ATTACHMENT I: Certification for Contracts, Grants, Loans and Cooperative Agmts (form)

Required: Yes: _____ No: xxxxx

ATTACHMENT J: OMB Standard Form LLL

Required: Yes: _____ No: xxxxx

ATTACHMENT K: Proof that Company is Registered with the NC Secretary of State

(https://www.sosnc.gov/divisions/business_registration)

Required: Yes: xxxxx No: _____

ATTACHMENT L: PRICING (See page following these instructions for the proper format to be used to submit your pricing proposal. Deviation from the basic format could subject your proposal to be rejected. The pricing page shall be included with your cost proposal.)

*** Failure to Return the Required Attachments May Eliminate

Your Response from Further Consideration ***

ADDITIONAL PRICING REQUIRED BELOW:

Alternate No. 01:

Contractor to provide pest control or wildlife services for emergency issues that may cause immediate damage or danger to students, staff or property, on call hours after regular business hours Monday-Friday 8 am- 5 pm, including weekends and University holidays for Appendices A, B, C, and D shall be provided at an additional charge. This includes individuals and populations of vertebrates, including opossums, squirrels, birds, snakes, bats, and stinging insects. This generally does not include any animals of the order Carnivora and ground hogs that may fall under the purview of Orange County Animal Control.

$_______________________/per hour

Alternate No. 02:

Contractor to provide bed bug control coverage (inspection, treatment, and follow-up) as needed and any additional monthly exterior treatments (this includes providing, maintaining, and monitoring the extra rodent bait stations) for Aycock Family Medicine in Appendix E during regular business hours Monday-Friday from 8:00 a.m.- 5:00 p.m. for an additional charge.

$_______________________/monthly

Alternate No. 03

Contractor to provide for unscheduled on-call pest control services when requested including bed bug services before and after Regular Business hours (Monday through Friday 8 am-5 pm) including weekends, Thanksgiving Day, Christmas Day and New Years Day at the Aycock Family Medicine listed in Appendix E. Contractor will provide contact list of on-call pest control technicians monthly.

$_______________________/per hour

Alternate No. 04

Request for contractor's best lead time required for arrival for unscheduled after-hours services.

$________________________/ hour(s)

Alternate No. 05

Contractor to provide as requested, by the Division of Laboratory Medicine perimeter mosquito treatments for the Francis Owen Blood Lab Facility and the Bingham Facility at an additional charge.

$_______________________/per hour

Alternate No. 06

Contractor to provide, as requested by the Division of Laboratory Medicine, tick and flea treatments in the play yards for the Francis Owen Blood Lab Facility and the Bingham Facility at an additional charge.

$_______________________/per hour

Alternate No. 07

Contractor to provide for scheduled seasonal application of Snake Scram(R) and snake removal services March-October at Chancellor's residence for an additional charge.

$_______________________/per hour

Alternate No. 08

Option for contractors to provide pest control services for structures in Appendix D on a request only basis.

$_______________________/monthly

Alternate No. 09

Option for contractor to provide pest control services for structures in Appendix D on a quarterly basis.

$_______________________/quarterly

THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

GENERAL TERMS AND CONDITIONS FOR PROCUREMENT OF SERVICES

By commencing in the performance of Services, or responding to the Purchase Order, the Supplier accepts and agrees to the following terms and conditions:

DEFINITIONS. As used herein,

"Agreement" or "Contract" means The University of North Carolina at Chapel Hill

General Terms and Conditions for Services and incorporating the University's Purchase Order(s), Solicitation Document(s), and any Statement(s) of Work executed by the Parties under this Agreement, as applicable.

"Parties" means the University and the Supplier, collectively (each, individually, a "Party").

"Purchase Order" means the document used by the University to order Products and/or any type of Service(s) provided by the Supplier in sufficient detail to allow the Supplier to accept and accurately fulfill the University's order, and including terms describing price, quantity, invoicing and delivery addresses, and purchasing agent contact information.

"Services" means all services to be performed by the Supplier for the University under this Agreement, the Purchase Order(s), Solicitation Document(s), and any Statement of Work(s), as applicable.

"Solicitation Document" means the University's request for proposal, request for information, invitation for bid, and/or other solicitation document issued by the University to solicit offers for Services.

"State" means the State of North Carolina.

"Statement of Work" means a document that defines, for each project under this Agreement, the (1) work activities to be performed by the Supplier, (2) payment rates, (3) additional payment terms (if any), (4) Products and/or Services, (5) work schedule governing the Supplier's provision of Services, and (6) any other relevant information the Parties wish to include.

"Supplier" means the Party providing the Services to the University under this Agreement, and its successors and assigns.

"University" means The University of North Carolina at Chapel Hill and its successors and assigns.

PERFORMANCE.

It is anticipated that the tasks and duties undertaken by the Supplier under the contract which results from the University's solicitation in this matter (Contract) shall include Services, and/or the manufacturing, or development of goods and other tangible features or components, as deliverables.

Except as provided herein, and unless otherwise mutually agreed in writing prior to award, any deliverables not subject to an agreed Supplier license and provided by Supplier in performance of this Contract shall be and remain property of the University. During performance, Supplier may provide proprietary components as part of the deliverables that are identified in this Contract. Supplier grants the University a personal, permanent, nontransferable license to use such proprietary components of the deliverables and other functionalities, as provided under this Contract. Any technical and business information owned by Supplier, or its suppliers or licensors made accessible or furnished to the University shall be and remain the property of the Supplier or such other party, respectively. Supplier agrees to perform under the Contract in at least the same or similar manner provided to comparable users and customers. The University shall notify the Supplier of any defects or deficiencies in performance or failure of deliverables to conform to the standards and specifications provided in this Contract. Supplier agrees to timely remedy defective performance or any nonconforming deliverables on its own or upon such notice provided by the University.

Supplier has a limited, non-exclusive license to access and use University data provided to Supplier, but solely for performing its obligations under and during this Agreement and in confidence as further provided for herein or by law.

Supplier or its suppliers, as specified and agreed in the Contract, shall provide support and assistance to the University related to all Services performed or other deliverables procured hereunder during the University's normal business hours. Supplier warrants that its support, customer service, and assistance will be performed at a minimum in accordance with generally accepted and applicable industry standards.

The State may document and take into account in awarding or renewing future procurement contracts the general reputation, performance and performance capabilities of the Supplier under this Contract as provided by N.C Gen. Stat. 143-52 and 143-135.9 (a) and (b) (Best Value).

PAYMENT TERMS.

All invoices shall be submitted to the University's Systems and Operations Department unless otherwise instructed on the face of the Purchase Order. Payment terms are net thirty (30) days after the University's receipt of a correct invoice or acceptance of the Products or Services, whichever is later.

The University retains the right to determine the most appropriate method to remit payments to the Supplier.

Upon written request approved by the University and solely as a convenience to the Supplier, the University may: (i) forward the Supplier's payment check directly to any person or entity designated by the Supplier, and (ii) include any person or entity designated by Supplier as a joint payee on the Supplier's payment check. In no event shall such approval and action obligate the University to anyone other than the Supplier and the Supplier shall remain responsible for fulfillment of all contract obligations.

The University does not agree in advance, in contract, pursuant to Constitutional limitations, to pay costs such as interest, late fees, penalties, or attorney's fees. This Agreement will not be construed as an agreement by the University to pay such costs and will be paid only as ordered by a court of competent jurisdiction.

TAXES. Any applicable taxes shall be invoiced as a separate item. Invoices shall not include any sales or use tax (or fees) unless required by the North Carolina Department of Revenue. The University is exempt from North Carolina Sales and Use Tax for all qualifying purchases. The University's North Carolina Sales and Use Tax exemption number is 400028. The

University is exempt from Federal Taxes, such as excise and transportation. The University shall not be responsible for income or property taxes.

TRANSPORTATION OF PRODUCTS. For Services which produce a transportable product, the transportation of those products shall be FOB Destination unless otherwise specified in the Solicitation Document or Purchase Order. Freight, handling, hazardous material charges, and distribution and installation charges shall be included in the total price of each item. Any additional charges shall not be honored for payment unless authorized in writing by the University. In cases where parties other than the Supplier ship materials against this order, the shipper must be instructed to show the Purchase Order number on all packages and shipping manifests to ensure proper identification and payment of invoices. A complete packing list must accompany each shipment.

CONDITION AND PACKAGING. Unless otherwise provided by special terms and conditions or specifications, it is understood and agreed that any service which may produce or require an item to be repaired and or replaced, that the item(s) offered or shipped has not been sold or used for any purpose and shall be in first class condition. All containers/packaging shall be suitable for handling, storage, or shipment.

STANDARDS.

Quality Assurance. The Supplier will provide and maintain a quality assurance system or program that covers any services that are subject to operation, certification, or inspection, and accessibility requirements as required by State or federal regulation.

Site Preparation. The Supplier shall provide the University with complete site requirement specifications for any services that they shall be performing on campus to the extent applicable. These specifications shall ensure that the services to be performed shall conform with the site environment to ensure that the safety and security of all involved.

Specifications. The apparent silence of the specifications in the Solicitation Document as to any detail concerning the services required shall be regarded as meaning that only the best commercial practice is to prevail and that the services being provided shall be of the highest level of workmanship available.

Information Security Compliance and Certifications. At all times during the term of this Agreement, the Supplier shall (1) use information security best practices for transmitting and storing potentially sensitive information; (2) employ information security best practices with respect to network security techniques, including, but not limited to, firewalls, intrusion detection, and authentication protocols; (3) comply with all applicable laws and regulations regarding privacy and data security to maintain database security on any online financial transactions conducted on the University's behalf through the use of the Supplier's Software or records belonging to the University that contain sensitive and confidential information; (4) provide most current SOC 2 Type II report at least once every two (2) years; (5) maintain ISO/IEC 27000 series information security best practices; and (6) in the event the Supplier is acting as a Service Provider as defined by the Payment Card Industry Data Security Standard (PCI-DSS), comply with the Payment Card Industry Data Security Standard (PCI-DSS) and provide appropriate PCI attestation documentation, such as a valid Attestation of Compliance (AOC). The University reserves the right to conduct or request the Supplier to have an independent third-party security audit performed.

TRAVEL EXPENSES. Unless otherwise agreed by the Parties, the Supplier may be reimbursed for documented travel expenses arising under the performance of this Agreement at the out-of-state rates set forth in N.C Gen. Stat. 138-6, as amended from time to time. The Supplier personnel whose travel expenses are to be paid or reimbursed by University funds are subject to University travel regulations, which are located at The Supplier agrees to use the lowest available airfare not requiring a weekend stay and to use the lowest available rate for rental vehicles, and to require employees to share rental vehicles whenever the Services to be provided reasonably allow. Unless otherwise agreed by the Parties, all Supplier-incurred travel expenses shall be billed on a monthly basis, shall be supported by receipt, and shall be paid by the University within thirty (30) days after invoice approval. Travel expenses exceeding the foregoing rates shall not be paid by the University unless otherwise agreed by the Parties. The University will reimburse travel allowances only for days on which the Supplier is required to be in North Carolina performing Services for which it is necessary to be on site under this Agreement.

OWNERSHIP OF WORK PRODUCT. Unless otherwise agreed in writing by the Parties, deliverables developed or prepared specifically for the University hereunder (the "Deliverables") shall be deemed "works made for hire" under the federal copyright laws. The Supplier hereby assigns to the University any and all rights, title, and interest, including, without limitation, copyrights, trade secrets, and proprietary rights to the Deliverables. To the extent the Deliverables include data, modules, components, designs, utilities, subsets, objects, processes, tools, models, and specifications ("Technical Elements") owned or developed by the Supplier prior to, or independently from, its engagement hereunder, the Supplier retains ownership of such Technical Elements, and the Supplier hereby grants to the University a perpetual, worldwide, fully paid-up limited license to use such Technical Elements for University related purposes.

QUALIFIED PERSONNEL; INTERVIEWS. For Services procurements, the Supplier shall ensure that qualified personnel of the Supplier will provide the Services under this Agreement in a professional manner. "Professional manner" means that the personnel performing the Services will possess the skill and competence consistent with the prevailing business standards in the applicable industry. Prior to the Supplier commencing the provision of the Services and upon the University's request, the University shall have the opportunity to review resumes and conduct interviews of the personnel who the Supplier proposes to deploy to provide the Services to the University. If the University is not satisfied with the proposed personnel, the University may request acceptable substitute personnel to be provided by the Supplier.

KEY PERSONNEL. For Services procurements, the Supplier shall not substitute key personnel assigned to the performance of this Agreement without express prior written approval by the University's designated contract administrator. Any desired substitution shall be noticed to the University's contract administrator accompanied by the names and references of the Supplier's recommended substitute personnel. The University will approve or disapprove the requested substitution in a timely manner. The University may, in its sole discretion, terminate the Services of any person providing Services under this Agreement. Upon such termination, the University may request acceptable substitute personnel to be provided by the Supplier.

CARE OF UNIVERSITY PROPERTY.

The Supplier agrees that it shall be responsible for the proper custody and care of any University real or personal property, information, data, instruments, documents, studies, or reports given to or prepared or assembled by or provided to the Supplier under this Agreement, furnished for use in connection with the performance of this Agreement, or purchased by it for this Agreement and will reimburse the University for loss or damage of such property.

Any University property, information, data, instruments, documents, studies, or reports given to or prepared or assembled by or provided to the Supplier under this Agreement shall be kept as confidential, used only for the purpose(s) required to perform this Agreement and not divulged or made available to any individual or organization without the express prior written approval of the University.

The University's property in the hands of the Supplier shall be protected from unauthorized disclosure, loss, damage, or destruction by a natural event or another eventuality. The Supplier agrees to reimburse the University for loss or damage of University property while in Supplier's custody. Such University property shall be returned to the University upon the termination or expiration of this Agreement as directed by the University.

INSPECTION AT VENDOR'S SITE. The University reserves the right to inspect, at a reasonable time during normal business hours, the equipment/item, plant, or other facilities of a prospective vendor prior to Purchase Order award, and during the Purchase Order term as necessary for the University's determination that such equipment/item, plant, or other facilities conform with the specifications/requirements and are adequate and suitable for the proper and effective performance of the Agreement.

INDEPENDENT CONTRACTOR. The Supplier and its employees, officers and executives, and subcontractors, if any, shall be independent contractors and not employees or agents of the University. This Agreement shall not operate as a joint venture, partnership, trust, agency, or any other business relationship.

INSURANCE COVERAGE. This section provides minimum insurance coverage rates that are applicable to most moderate risk solicitations. The University will determine, in its sole and absolute discretion, if higher insurance coverage amounts are needed based on the likelihood and severity of exposure to the University.

Generally. Providing and maintaining adequate insurance coverage is a material obligation of the Supplier and is of the essence of this Agreement. All such insurance shall meet all laws of the State. Such insurance coverage shall be obtained from companies with an A.M. Best rating of not less than A-VII that are authorized to provide such coverage and that are authorized by the North Carolina Commissioner of Insurance to do business in the State. The Supplier shall at all times comply with the terms of such insurance policies, and all requirements of the insurer under any such insurance policies, except as they may conflict with existing North Carolina laws or this Agreement. The minimum coverage limitations under each insurance policy indicated below shall not be interpreted as limiting the Supplier's liability and obligations or the indemnification requirements under this Agreement.

Coverage. During the term of the Agreement, the Supplier, at its sole cost and expense, shall provide commercial insurance of such type and with such terms and limits as indicated. The University shall not be deemed or construed to have assessed the risk that may be applicable to the Supplier. The Supplier shall assess its own risks and, if it deems appropriate, maintain higher limits and broader coverages. The University shall be listed as an additional insured. The Supplier will provide thirty (30) days advance notice to the University, either directly or through the insurer, of any cancellation or non-renewal of a policy. The insurance policies must be written on a primary basis and any insurance or self-insurance maintained by the University shall be non-contributing.

For Small Purchases as defined under North Carolina Administrative Code 01 NCAC 05A. 0112 (35) and 05B. 0301 (1), the minimum applicable insurance requirements for Worker's Compensation and Automobile Liability will apply as required by North Carolina law. The University may require Commercial General Liability coverage consistent with the assessed risks involved in the procurement.

For contracts valued in excess of the Small Purchase threshold, but up to $1,000,000.00, the following limits shall apply:

Worker's Compensation - The Supplier shall provide and maintain Worker's Compensation Insurance, as may be required by the laws of North Carolina, as well as employer's liability coverage, with minimum limits of $250,000.00, covering all of Supplier's employees who are engaged in any work under this Agreement. If any work is subcontracted, the Supplier shall require the subcontractor to provide the same coverage for any of its employees engaged in any work under this Agreement.

Commercial General Liability - General Liability Coverage on a Comprehensive Broad Form on an occurrence basis in the minimum amount of $500,000.00 Combined Single Limit. Defense costs shall be in excess of the limit of liability.

Automobile - Automobile Liability Insurance, to include liability coverage covering all owned, hired and non-owned vehicles, used within North Carolina in connection with the Contract. The minimum combined single limit shall be $250,000.00 bodily injury and property damage; $250,000.00 uninsured/under insured motorist; and $2,500.00 medical payment.

Professional Liability (Errors and Omissions Liability), including Cyber Liability - Supplier, at its sole cost and expense, shall maintain Professional Liability insurance with the following minimum limits of liability: (i) $1,000,000.00 per loss and (ii) $1,000,000.00 per aggregate. This insurance shall provide coverage for: (A) liability arising from theft, dissemination, and/or use of Sensitive and Confidential Information; (B) network security liability arising from the unauthorized access to, use of, or tampering with computer systems; and (C) liability arising from the introduction of a computer virus into, or otherwise causing damage to a computer system, network or similar related property. If professional liability insurance is written on a claims-made basis, Supplier warrants that any retroactive date under the policy shall precede the effective date of this Agreement and that either continuous coverage will be maintained, or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Agreement is completed. If such insurance is maintained on an occurrence form basis, Supplier shall maintain such insurance for an additional period of one (1) year following termination of the Agreement. If such insurance is maintained on a claims made basis, Supplier shall maintain such insurance for an additional period of three (3) years following termination of the Agreement.

(iii) For contracts valued in excess $1,000,000.00, the following limits shall apply:

Workers' Compensation Insurance - The Supplier, at its sole cost and expense, shall maintain Workers' Compensation Insurance in accordance with the limits and terms required by the laws of North Carolina, as well as Employers' Liability coverage with minimum limits of $500,000.00, covering all of the Supplier's employees who are engaged in any work under this Agreement. If any work is subcontracted, the Supplier shall require the subcontractor to provide the same coverage for any of its employees engaged in any work under this Agreement.

Commercial General Liability - The Supplier, at its sole cost and expense, shall maintain Commercial General Liability (CGL) insurance (ISO form CG0001 or equivalent) with the following minimum limits of liability: (i) General Aggregate: $2,000,000.00; (ii) Products/Completed Operations Aggregate: $2,000,000.00; (iii) Personal/Advertising Injury: $1,000,000.00; and (iv) Each Occurrence Limit: $1,000,000.00. Umbrella or excess liability insurance may be used to meet the CGL coverage limit requirements.

Automobile Liability Insurance - The Supplier, at its sole cost and expense, shall maintain Automobile Liability Insurance, to include liability coverage, covering all owned, non-owned, employee non-owned, leased, and hired vehicles used in connection with this Agreement. The minimum combined single limit shall be $1,000,000 bodily injury and property damage per accident. Umbrella or excess liability insurance may be used to meet the Automobile Liability coverage limit requirements.

Professional Liability (Errors and Omissions Liability), including Cyber Liability - Supplier, at its sole cost and expense, shall maintain Professional Liability insurance with the following minimum limits of liability: (i) $2,000,000.00 per loss and (ii) $5,000,000.00 per aggregate. This insurance shall provide coverage for: (A) liability arising from theft, dissemination, and/or use of Sensitive and Confidential Information; (B) network security liability arising from the unauthorized access to, use of, or tampering with computer systems; and (C) liability arising from the introduction of a computer virus into, or otherwise causing damage to a computer system, network or similar related property. If professional liability insurance is written on a claims-made basis, Supplier warrants that any retroactive date under the policy shall precede the effective date of this Agreement and that either continuous coverage will be maintained, or an extended discovery period will be exercised for a period of two (2) years beginning at the time work under this Agreement is completed. If such insurance is maintained on an occurrence form basis, Supplier shall maintain such insurance for an additional period of one (1) year following termination of the Agreement. If such insurance is maintained on a claims made basis, Supplier shall maintain such insurance for an additional period of three (3) years following termination of the Agreement.

AVAILABILITY OF FUNDS. Any and all payments to the Supplier shall be dependent upon and subject to the availability of funds appropriated or allocated to the University for the purpose set forth in this Agreement.

GENERAL INDEMNITY.

The Supplier shall indemnify, defend, and hold harmless the University, its trustees, officers, employees, and agents (collectively, "Indemnitees") from and against any and all damages, costs, liabilities, losses, and expenses incurred by Indemnitees arising from or related to (i) the Services performed, or materials or supplies furnished in connection with the performance of this Agreement; (ii) a breach of this Agreement by the Supplier; or (iii) any misconduct or acts of negligence by the Supplier or its employees or agents in the performance of this Agreement.

The Supplier represents and warrants that it shall make no claim of any kind or nature against the University's agents who are involved in the delivery or processing of Supplier deliverables or Services as part of this Agreement with the University.

As part of this provision for General Indemnity, if federal funds are involved in this procurement, the Supplier warrants that it will comply with all relevant and applicable federal requirements and laws, and will indemnify, defend and hold and save the University harmless from any claims or losses resulting to the University from the Supplier's noncompliance with such federal requirements or law in the performance of this Agreement. The representations and warranties in the preceding two (2) sentences shall survive the termination or expiration of the Contract.

The Supplier will indemnify the University for any breach of confidentiality or failure of its responsibilities to protect confidential information, including by not limited to, the cost of notification of affected persons as a result of its accidental or negligent release of University data provided to the Supplier pursuant to the Agreement.

INTELLECTUAL PROPERTY WARRANTY AND INDEMNITY.

Supplier shall hold and save the University, its officers, agents, and employees, harmless from liability of any kind, including costs and expenses, resulting from infringement of the rights of any third party in any Services or copyrighted material, patented or patent-pending invention, article, device or appliance delivered in connection with this Agreement.

Supplier warrants to the best of its knowledge that:

Performance under this Agreement does not infringe upon any

intellectual property rights of any third party; and

There are no actual or threatened actions arising from, or alleged under, any intellectual property rights of any third party.

Should any deliverables supplied by Supplier become the subject of a claim of infringement of a patent, copyright, trademark, or a trade secret, the Supplier, shall at its option and expense, either procure for the University the right to continue using the deliverables, or replace or modify the same to become non-infringing. If neither of these options can reasonably be taken in Supplier's judgment, or if further use shall be prevented by injunction, the Supplier agrees to cease provision of any affected deliverables and refund any sums the University has paid Supplier for such deliverables and make every reasonable effort to assist the University in procuring substitute deliverables. If, in the sole opinion of the University, the cessation of use by the University of any such deliverables due to infringement issues makes the retention of other items acquired from the Supplier under this Agreement impractical, the University shall then have the option of terminating this Agreement, or applicable portions thereof, without penalty or termination charge; and Supplier agrees to refund any sums the University paid for unused Services or other deliverables.

The Supplier, at its own expense, shall defend any action brought against the University to the extent that such action is based upon a claim that the deliverables supplied by the Supplier or their use or operation, infringe on a patent, copyright, trademark or violate a trade secret. The Supplier shall pay those costs and damages finally awarded or agreed in a settlement against the University in any such action.

Supplier will not be required to defend or indemnify the University to the extent any claim by a third party against the University for infringement or misappropriation results solely from the University's material alteration of any Supplier-branded deliverables or Services, or from the continued use of the Services or other deliverables after receiving written notice from the Supplier of the claimed infringement.

SUSPENSION. The University will have the right to suspend performance of this Agreement at any time by providing written notice to the Supplier and specifying the dates of the suspension. The University will be responsible for paying the Supplier in accordance with the terms of the Agreement for the delivery of Products and Services accepted by the University at the time of the suspension.