Dockless Micromobility System RFP

Request for Proposals # 274-TR-2026-03
Title: Dockless Micromobility System RFP
Issue Date: March 11, 2026.
Due Date: April 9, 2026 no later than 4:00PM EST
LATE PROPOSALS WILL NOT BE ACCEPTED
Issuing Department: Department of Transportation
Direct all inquiries concerning this RFP to:
Hannah Dos Santos
Active Transportation Planner
Email: sharedmicromobility@raleighnc.gov

Table of Contents
1. Introduction ......................................................................................................................................... 3
1.1. Purpose .................................................................................................................................................................. 3
1.2. Background ............................................................................................................................................................ 3
1.3. Request for Proposal (RFP) Timeline .................................................................................................................... 4
1.4. Pre-Proposal Conference ...................................................................................................................................... 4
1.5. Proposal Questions ............................................................................................................................................... 4
1.6. Proposal Submission Requirements and Contact Information .............................................................................. 5
1.7. Rights to Submitted Material .................................................................................................................................. 5
1.8. Communications .................................................................................................................................................... 6
1.9. Lobbying ................................................................................................................................................................ 6
1.10. Conflicts of Interest ................................................................................................................................................ 6
1.11. Proposer Expenses ............................................................................................................................................... 7
1.12. Proposer Acceptance ............................................................................................................................................. 7
1.13. Notice to Proposers regarding RFP Terms and Conditions ................................................................................... 7
2. Proposals ............................................................................................................................................ 9
2.1. Request for Proposals Required Document Format.............................................................................................. 9
2.2. RFP Documents ................................................................................................................................................... 15
3. Evaluation Process .......................................................................................................................... 16
3.1. Evaluation Committee .......................................................................................................................................... 16
3.2. Evaluation Stages ................................................................................................................................................ 16
3.3. Evaluation Criteria ............................................................................................................................................... 17
3.4. Selection and Award ............................................................................................................................................ 19
4. Contract Terms ................................................................................................................................. 20
5. Scope of Services ............................................................................................................................. 20
Exhibit 1 ..................................................................................................................................................... 21
APPENDIX I ................................................................................................................................................ 49
APPENDIX II ............................................................................................................................................... 51
APPENDIX III .............................................................................................................................................. 52
APPENDIX IV.............................................................................................................................................. 55
EXHIBIT 2 ................................................................................................................................................... 57

1. Introduction
1.1. Purpose
The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which to contract for the following services:
The City of Raleigh ("COR" or the "City") is soliciting proposals from Dockless Micromobility System vendors ("Proposer" or
"Proposers") that demonstrate the ability to operate safely and responsibly in an effort to protect public health, welfare, and
safety of the City, including the safety of persons using public streets, sidewalks, and other ways of public passage. The
City reserves the right, at its sole discretion, to select a single vendor or multiple vendors to provide Share Micromobility
Services within the City of Raleigh.
A detailed scope of services is provided in Section 5 of this document.
All information related to this solicitation, including any addenda, will be posted to the North Carolina electronic Vendor
Portal (eVP) at https://evp.nc.gov/.
All questions related to this solicitation must be submitted in writing (via email) to the following individual:
Contact Name Email Address
Hannah Dos Santos sharedmicromobility@raleighnc.gov
Questions submitted via telephone will not be answered.
1.2. Background
The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing areas in the country. A great
economy, top educational institutions, and exceptional health care facilities are some of the characteristics that attract
people to the triangle area. The mild climate, diverse work force and proximity to Research Triangle Park combine to make
Raleigh a great place to live.
Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and economic sustainability. The City
conserves and protects our environmental resources through best practice and cutting-edge conservation and stewardship,
land use, infrastructure and building technologies. The City welcomes growth and diversity through policies and programs
that will protect and enhance Raleigh's existing neighborhoods, natural amenities, history, and cultural and human resources
for future generations. The City leads to improve quality of life for neighborhoods and standard of living for all citizens. The
City works with universities, colleges, citizens, and local partners to promote new technology, create new job opportunities,
and encourage local businesses and entrepreneurs. The City enlists and prepares 21st Century staff with the skill sets to
carry out the duties of the City through transparent civic engagement and by providing the very best customer service to
our citizens.
Dockless micromobility systems provide an innovative and relatively low-cost transportation option for short trips and have
been operating in the City of Raleigh since 2021. As the program has matured, the City has gained valuable insight into
both the benefits and operational considerations associated with dockless micromobility. These considerations include, but
are not limited to, rider safety and behavior, sidewalk riding, improper parking that may impede pedestrian access, vehicle
availability and distribution, equitable service coverage, parking compliance, and ongoing vehicle maintenance.
Through this Request for Proposals (RFP), the City seeks to build upon that framework by selecting one or more operator(s),
at the City's sole discretion, that are capable of meeting enhanced performance expectations and supporting the City's
evolving goals related to safety, accessibility, equity, and overall program management.
The City's Dockless Micromobility Program aims to provide a safe, equitable, and well-managed transportation option that
supports broader mobility, sustainability, and quality-of-life goals. Operators are expected to deliver high-quality service
while advancing the following core program goals:
1. Safe and Responsible Operations: Prioritize the safety of riders and the public through strong vehicle
standards, proactive maintenance, rider education, and operational practices that reduce unsafe behavior.

2. Public Right-of-Way Management and Accessibility: Maintain clear, accessible sidewalks and public spaces
by ensuring orderly parking and deployment, protecting ADA access, and responding promptly to complaints or
hazards.
3. Equitable Access and Inclusive Mobility: Provide affordable, reliable service across all neighborhoods, with
particular attention to historically underserved areas, low-income riders, and equitable vehicle availability.
4. Reliable, High-Quality Service Delivery: Ensure consistent vehicle performance, balanced fleet distribution,
responsive customer service, and sufficient staffing to meet operational requirements.
5. Environmental Sustainability: Support the City's climate and sustainability goals through low-emission
operations, efficient vehicle and battery management, and responsible equipment lifecycle practices.
6. Transparency, Accountability, and Data-Driven Management: Share timely, accurate data and reports to
support program oversight, performance monitoring, and continuous improvement.
7. Community Engagement and Education: Build public awareness and trust through clear communication, rider
education, and culturally competent community outreach.
1.3. Request for Proposal (RFP) Timeline
Provided below is a list of the anticipated schedule of events related to this solicitation. The City of Raleigh reserves the
right to modify and/or adjust the following schedule to meet the needs of the service. All times shown are Eastern Time
(EST):
RFP Process Date and Time
RFP Date March 11
Pre-Proposal Meeting (if required) N/A
Deadline for Written Questions March 18, 5 PM ET
City Response to Questions (anticipated) April 1, 11:59 PM ET
Proposal Due Date and Time April 9, 4:00 PM ET
Evaluation Meeting (anticipated) Week of April 28
Interviews (if required) Week of May 12
Selection Announced (tentative) Week of May 25
1.4. Pre-Proposal Conference
A Pre-Proposal Conference will not be held for this solicitation.
1.5. Proposal Questions
Requests for clarification and questions to this RFP must be received by the City no later than the date shown above in the
RFP Timeline (Section 1.3) for the submittal of written inquiries. The Proposer's failure to request clarification and submit
questions by the date in the RFP Timeline above shall be considered to constitute the Proposer's acceptance of all City's
terms and conditions and requirements. The City shall issue addenda reflecting questions and answers to this RFP, if any,

and shall be posted to North Carolina electronic Vendor Portal (eVP). No information, instruction or advice provided orally
or informally by any City personnel, whether made in response to a question or otherwise in connection with this RFP, shall
be considered authoritative or binding. Proposers can only rely on written material contained in an Addendum to this RFP.
It is important that all Proposers submitting to this RFP periodically check eVP for any Addenda. It is the
Proposer's responsibility to ensure that all addenda have been reviewed and, if required signed and returned.
All questions related to this solicitation must be submitted in writing (via email) to the following individual:
Contact Name Email Address
Hannah Dos Santos sharedmicromobility@raleighnc.gov
Questions submitted via telephone will not be answered.
1.6. Proposal Submission Requirements and Contact Information
Proposals must follow the format as defined in Section 2 (PROPOSALS), and be addressed and submitted as follows:
DELIVERED BY US POSTAL SERVICE MAIL: DELIVERED BY OTHER DELIVERY SERVICES:
City of Raleigh City of Raleigh
ATTN: Hannah Dos Santos ATTN: Hannah Dos Santos
222 W. Hargett Street, STE 400 222 W. Hargett Street, STE 400
Raleigh, NC 27601 Raleigh, NC 27601
RFP No. (274-TR-2026-03) RFP No. (274-TR-2026-03)
Proposals must be enclosed in an envelope or package and clearly marked with the name of the submitting company, the
RFP number and the RFP Title.
Proposers must submit:
1. one (1) signed original;
2. one (1) electronic version of the signed proposal and;
3. six (6) copies of the signed proposal.
The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF)
on a USB Flash Drive. Both hard copy and electronic versions must be received by the City on or before the RFP due date
and time provided in RFP Timeline (Section 1.3). Proposals received after the RFP due date and time will not be considered
and will be returned unopened to the return address on the submission envelope or package.
Any requirements in the RFP that cannot be met must be indicated on Appendix VI: Exceptions to the RFP and submitted
with the proposal. Proposers must respond to the entire Request for Proposals (RFP). Any incomplete proposal
may be eliminated from competition at the discretion of the City of Raleigh. The City reserves the right to reject any
or all proposals for any reason and to waive any informality it deems in its best interest.
Proposals that arrive after the due date and time will not be accepted or considered for any reason whatsoever. If the
Proposer elects to mail in its response, the Proposer must allow sufficient time to ensure the City's proper receipt of the
package by the time specified in the RFP Timeline (Section 1.3). Regardless of the delivery method, it is the responsibility
of the firm to ensure that their proposal arrives at the designated location specified in this Section by the due date and time
specified in the RFP Timeline (Section 1.3).
1.7. Rights to Submitted Material
All proposals and supporting materials, as well as correspondence relating to this RFP, shall become the property of the
City. The content of all submittals will be held confidential until the selection of the firm is made. Proposals will be reviewed
by the Evaluation Team, as well as other City staff and members of the general public who submit public record requests.

Any proprietary data must be clearly marked. In submitting a Proposal, each Prospective Proposer agrees that the City
may reveal any trade secret materials contained in such response to all City staff and City officials involved in the selection
process and to any outside consultant or other third party who serves on the Evaluation Team or who is hired by the City to
assist in the selection process.
The City reserves the right to retain all proposals submitted and to use any ideas in a proposal regardless of whether that
proposal is selected. Submission of a proposal indicates acceptance by the proposer of the conditions contained in this
Request for Proposals. Proposals marked entirely as "confidential", "proprietary", or "trade secret" will be considered non-
responsive and will be removed from the evaluation process.
1.8. Communications
All communications of any nature regarding this RFP with any City staff, elected City officials, evaluation committee
members, are strictly forbidden from the time the solicitation is publicly posted until award. Questions must be submitted in
writing to the individual designated in Section 1.1 (Purpose), prior to the deadline provided in the RFP Timeline (Section
1.3). Violation of this provision may result in the firm's proposal being removed from consideration.
1.9. Lobbying
By responding to this RFP, the Proposer certifies that it has not and will not pay any person or firm to influence or attempt
to influence an officer or employee of the City or the State of North Carolina, or any elected official in connection with
obtaining a contract as a result of this RFP.
1.10. Conflicts of Interest
City of Raleigh contracts are controlled by three conflict of interest provisions.
First, federal procurement standards provide in 2 CFR 200.318 (c)(1),
No employee, officer, or agent may participate in the selection, award, or administration of a contract
supported by a Federal award if he or she has a real or apparent conflict of interest. Such a conflict of
interest would arise when the employee, officer, or agent, any member of his or her immediate family, his
or her partner, or a firm which employs or is about to employ any of the parties indicated herein, has a
financial or other interest in or a tangible personal benefit from a firm considered for a contract. The officers,
employees, and agents of the non-Federal entity may neither solicit nor accept gratuities, favors, or anything
of monetary value from contractors or parties to subcontracts.
Similarly, the North Carolina General Statutes provides a criminal statute for conflicts of interest in public contracting.
N.C.G.S. 14-234(a):
(1) No public officer or employee who is involved in making or administering a contract on behalf of a public
agency may derive a direct benefit from the contract except as provided in this section, or as otherwise
allowed by law. (2) A public officer or employee who will derive a direct benefit from a contract with the
public agency he or she serves, but who is not involved in making or administering the contract, shall not
attempt to influence any other person who is involved in making or administering the contract. (3) No public
officer or employee may solicit or receive any gift, favor, reward, service, or promise of reward, including a
promise of future employment, in exchange for recommending, influencing, or attempting to influence the
award of a contract by the public agency he or she serves.
City of Raleigh Charter Section 3.9 regulates private transactions between the City and its officials and employees.
The Charter states:
No member of the City Council, official, or employee of the City of Raleigh shall be financially interested, or
have any personal beneficial interest, either directly or indirectly, as agent, representative, or otherwise, in
the purchase of, or contract for, or in furnishing any materials, equipment or supplies to the City of Raleigh,
nor shall any official or employee of the City of Raleigh accept or receive, or agree to accept or receive,
directly or indirectly, from any person, firm or corporation to whom any contract may be awarded or from
whom any materials, equipment or supplies may be purchased by the City of Raleigh, by rebate, gift, or
otherwise, any money or anything of value whatsoever, or any promise, obligation or contract for future

reward or compensation, for recommending or procuring the uses of any such materials, equipment or
supplies by the City of Raleigh; no member of the City Council, official or employee of the City of Raleigh
shall for his own personal benefit operate, directly or indirectly, any concession in any building or on any
lands of the City of Raleigh, nor shall any official or employee of the City of Raleigh bid for or be awarded
any contract granting concessionary rights of any nature or kind from the City of Raleigh; it shall be unlawful
for any member of the City Council, official or employee of the City of Raleigh to bid for or to purchase or
to contract to purchase from the City of Raleigh any real estate, equipment, materials, or supplies of any
nature or kind whatsoever, either directly or indirectly, at either public or private sale, either singly, or through
or jointly with any other person.
1.11. Proposer Expenses
The City of Raleigh will not be responsible for any expenses incurred by any Proposer in the development of a response to
this Request for Proposal or any other activities associated with this procurement including but not limited to any onsite (or
otherwise) interviews and/or presentations, and/or supplemental information provided, submitted, or given to City of Raleigh
and/or its representatives. Further, the City of Raleigh shall reserve the right to cancel the work described herein prior to
issuance and acceptance of any contractual agreement/purchase order by the recommended Proposer even if the awarding
authority for each entity has formally accepted a recommendation.
1.12. Proposer Acceptance
Submission of any proposal indicates a Proposer's acceptance of the conditions contained in this RFP unless clearly and
specifically noted otherwise on Appendix VI Exceptions to RFP and submitted with proposal. Furthermore, the City of
Raleigh is not bound to accept a proposal on the basis of lowest price, and further, the City of Raleigh has the sole discretion
and reserves the right to cancel this RFP, and to reject any and all proposals, to waive any and all informalities and/or
irregularities and reserves the right to re-advertise this RFP with either the identical or revised scope and specifications if it
is deemed to be in the best interests of the City of Raleigh to do so.
The City of Raleigh reserves the right to accept or reject any or all of the items in the proposal, and to award the contract in
whole or in part and/or negotiate any or all items with individual Proposers if it is deemed in the best interest of the City of
Raleigh to do so. Moreover, the City of Raleigh reserves the right to make no selection if proposals are deemed to be
outside the fiscal constraint or not in the best interest of the City of Raleigh.
1.13. Notice to Proposers regarding RFP Terms and Conditions
It shall be the Proposer's responsibility to read the Instructions, the City's Standard Contract Terms and Conditions (Exhibit
1, Appendix I, Appendix II, Appendix III, Appendix IV), all relevant exhibits, attachments, and any other components made
a part of this RFP and comply with all requirements and specifications herein. Proposers are also responsible for obtaining
and complying with all Addenda and other changes that may be issued in connection with this RFP.
By submitting a proposal in response to this RFP, the Proposer affirmatively acknowledges: (i) its acceptance of the terms
and conditions of this RFP; (ii) the City may exercise in its sole discretion the following rights; and (iii) the City may exercise
the following rights at any time and without notice to any Proposer:
a. Reject any and all proposals;
b. Supplement, amend, substitute, modify or re-issue the RFP with terms and conditions materially different from those
set forth here;
c. Cancel this RFP with or without issuing another RFP
d. Extend the time period for responding to this RFP;
e. Solicit new proposals;
f. Conduct personal interviews with any Proposer to assess compliance with the selection criteria;
g. Request additional material, clarification, confirmation or modification of any information in any and all proposals;
h. Negotiate any aspect of a proposal;
i. Terminate negotiations regarding any and all proposals at any time;
j. Expressly waive any defect or technicality in any proposal;
k. Rescind a selection prior to agreement execution if the City determines that the proposal does not conform to the
specifications of this RFP;

l. Rescind a selection prior to agreement execution if the City determines that the specifications contained in this RFP
are not in conformity with law or that the process in selection of a proposal was not in conformity with law or with
the legal obligations of the City;
m. Require the selected Proposer or Proposers shall procure and maintain during the life of the agreement liability
insurance in an amount set within the agreement;
n. No portion of performance of the agreement shall be subcontracted without the prior written approval of the City;
and
o. Each Proposer agrees to indemnify, defend, and hold harmless the City from any and all losses, injuries, expenses,
demands and claims against the City of Raleigh sustained or alleged to have been sustained in connection with or
resulting from (i) the submission of the Proposer's proposal; (ii) the delivery by the Proposer to the City of any other
documents or information; and (iii) any other conduct undertaken by the Proposer in furtherance of or in relation to
the Proposer's proposal. Each Proposer agrees that its duty to indemnify, defend and hold harmless shall not be
limited to the terms of any liability insurance, if any, required under this RFP or subsequent agreement.
The City is under no obligation whatsoever to select a Proposer as a result of this RFP. The RFP does not represent any
commitment on the part of the City to the Proposer or to the operation of share micromobility system. In no event shall the
City be responsible for any cost, expense or fee incurred by or on behalf of the Proposer in connection with the RFP. Vendor
shall be solely responsible for all such costs, expenses and fees.
Events of Disqualification or Default
Subsequent to the selection of a Vendor, and before execution of an Agreement, the City may treat any of the following as
an event of disqualification or default:
1. Unilateral withdrawal by the selected Vendor;
2. Failure to proceed substantially in accordance with the proposal as submitted;
3. Failure by the Vendor for any reason whatsoever to timely execute the Agreement when tendered;
4. Material misrepresentation, omission, or inaccuracy contained in any document submitted either as part of the
Request for Proposal, or subsequent thereto; and
5. Failure to provide in a timely manner the additional material required after selection throughout the City disposition
process.
Upon the happening of an event of disqualification or default by the Vendor, City shall have right, at its election, to:
1. Rescind its selection; or
2. Declare null and void and Agreement that may already have been executed.

2. Proposals
Submitted proposals must follow the format outlined below. The City may reject as non-responsive at its sole discretion any
proposal that does not provide complete and/or adequate responses or departs in any substantial way from the required
format.
2.1. Request for Proposals Required Document Format
Proposals must conform to the following requirements:
1. Proposals may not exceed a total of eighty (80) single-sided pages in length. Respondents who submit proposals
in excess of the indicated page limit may not have the additional pages of the proposal read or considered.
2. The following pages will not count against the page limit:
a. Cover pages
b. Dividers
c. Required forms
d. Resumes
e. Oversized graphics or charts, if they would not present well on letter size paper may be presented on 11"
x 17" size paper and will count as one page each.
3. Written proposals must use a minimum 12-point font size.
4. Pages must be numbered in sequence with minimum 12-point font size.
Additional materials in other formats or pages beyond the stated page limit(s) will not be considered. Written proposals
should be clear, succinct, and minimize the use of technical jargon.
Proposals should be on 8-1/2" x 11" (A4-sized) paper, printed on both sides, bound using removable clips, staples, or 3-ring
binders. Proposals should be divided into sections using tabs to easily identify and separate each section as follows:
2.1.1. Section/Tab 1: Cover Letter
Provide an introduction letter summarizing the unique proposal of your firm to meet the needs of this service requirement.
This letter should be presented on the Proposer's official letterhead and signed by an authorized representative who has
the authority to enter into a contract with the City on behalf of the Proposer. Additionally, include the name, address,
telephone and email address of the individual who serves as the point of contact for this solicitation.
2.1.2. Section/Tab 2: Corporate Background and Experience
Include background information on the Proposer and provide detailed information regarding the Proposer's experience
with similar projects. This information should include, but is not limited to:
* Name of Company
* Business License
* Company's physical office address
* Company's website address
* Number of employees, including both full-time and part-time employees (include full-time Operations Manager)
* Business organization type
* Partners and/or parent companies
* Number of years in business
* Primary mission of business
Provide a detailed profile of five (5) dockless micromobility programs that the respondent currently or previously operated
that Proposer believes will be comparable to the proposed system in Raleigh. Describe the program's fleet size, ridership,
and utilization, examples and data of performance, and your role in meeting the city's goals. Proposer may select five (5)
dockless micromobility programs of its choosing.

Describe the thresholds or performance standards your organization uses to determine whether to remain in a market. If
your organization has had a permit revoked or been required by a local government to cease operations, please list those
markets and briefly explain the circumstances.
List contact information for three (3) references who can speak to your company's operations in their jurisdictions. Failure
to provide this information may result in the rejection of the firm's proposal. The evaluation team reserves the right to contact
any or all listed references and to contact other public entities regarding past performance on similar projects.
2.1.3. Section/Tab 3: Financial Information
Review and provide one of the following three (3) financial statement options:
1. Recent audited or reviewed financial statements prepared by an independent certified public accountant (CPA) that
shall include, at a minimum, the following: (1) a balance sheet, (2) an income statement (i.e., profit/loss statement),
and (3) a cash flow statement. If the audited or reviewed financial statements were prepared more than six (6)
months prior to the issuance of this RFP, the Proposer shall submit its most recent internal financial statements,
including a balance sheet, income statement and cash flow statement or budget with entries reflecting revenues
and expenditures from the date of the audited or reviewed financial statements to the end of the most recent financial
reporting period (i.e., the quarter or month preceding the issuance date of this RFP).
OR
2. Recent compiled financial statements prepared by an independent CPA. The compiled financial statements must
include the following: (1) a balance sheet, (2) an income statement (i.e., profit/loss statement), and (3) a cash flow
statement. If the compiled financial statements were prepared more than three (3) months prior to the issuance of
this RFP, the Proposer must also submit its most recent internal financial statements, including: (1) a balance sheet,
(2) an income statement, and (3) a cash flow statement or budget with entries reflecting revenues and expenditures
to date. In addition the Proposer must submit at least one (1) of the following forms of evidence demonstrating
financial stability: (1) the most recently filed income tax return, (2) documentation of an active line of
credit/loans/other type of financing with statement of amount in use/outstanding balance (e.g., a complete copy
commitment letter, loan agreement, billing statement reflecting the line of credit or statement from lender
acknowledging the commitment to fund the Proposer's stated financing), or (3) a personal guaranty with copies of
personal income tax filing and statement of net worth or such other evidence that is accurate, liable and trustworthy
regarding the Proposer's financial stability.
OR
3. Include a certified, signed statement from a licensed CPA regularly engaged in the review of the firm's financial
information verifying the financial viability of the firm.
All financial information, statements and/or documents provided in response to this solicitation shall be kept confidential
provided that EACH PAGE is marked as follows: "CONFIDENTIAL - DO NOT DISCLOSE EXCEPT FOR THE EXPRESS
PURPOSE OF PROPOSAL EVALUATION."
"Recent" shall be defined as financial statements that were prepared within the 12 months preceding the issuance date of
this RFP.
Consolidated financial statements of the Proposer's parent or related corporation/business entity shall not be considered,
unless: (1) the Proposer's actual financial performance for the designated period is separately identified in and/or attached
to the consolidated statements, (2) the parent or related corporation/business entity provides the State with a document
wherein the parent or related corporation/business entity will be financially responsible for the Proposer's performance of
the contract and the consolidated statement demonstrates the parent or related corporation's/business entity's financial
ability to perform the contract, financial stability and/or such other financial considerations identified in the evaluation criteria;
and/or (3) Proposer provides its own internally prepared financial statements and such other evidence of its own financial
stability identified above.