RFP 26-048 | Network Infrastructure & Internet Services Provider
| Location: | North Carolina |
|---|---|
| Posted: | Mar 27, 2026 |
| Due: | Apr 15, 2026 |
| Agency: | Research Triangle Regional Public Transportation Authority (GoTriangle) |
| Type of Government: | State & Local |
| Category: |
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| Publication URL: | To access bid details, please log in. |
RFP 26-048 | Network Infrastructure & Internet Services Provider
Research Triangle Regional Public Transportation Authority d.b.a. GoTriangle (GoTriangle) is a public transit agency serving Durham, Orange, and Wake counties in North Carolina, providing essential mobility services through fixed-route bus, paratransit, and other commuter services. As authorized under the North Carolina General Statutes (N.C.G.S) § 160A-610, GoTriangle is seeking to establish a contract for the provision of Network Infrastructure & Internet Services.
Procurement Files
RFP 26-048 Network Infrastructure & Internet Services
RFP 26-048 Attachment B - Cost Proposal
RFP No. 26-048 Attachment i 1 - Exceptions Form
RFP No. 26-048 Attachment M - RFP Response Checklist
Addendum Files
Award
Attachment Preview
Request For Proposals (RFP) No. 26-048 for
Network Infrastructure & Internet Services
Research Triangle Regional Public Transportation Authority dba GoTriangle (GoTriangle),
as authorized under the § 160A-610, is seeking to establish a contract for the above
referenced services.
The Request for Proposal (RFP) document is available for download at the GoTriangle’s
website: https://gotriangle.org/procurement
Submission Date & Time: April 15, 2026 by 2:00 pm local NC time
Submission Location:
Via email to:
Steven Jones, Procurement Officer
Email: Sjones@gotriangle.org
Pre-O er Conference:
Pre-Offer Conference will not be conducted
Instructions for preparing and submitting a proposal are provided in the Instructions
to Offerors Section 5. Proposal Content of this document. To be deemed responsive
and responsible, offerors must submit all items specified in the referenced section.
All Inquiries regarding this solicitation shall be submitted to:
Steven Jones, Procurement Officer
Email: Sjones@gotriangle.org Office: 919-485-7559
LATE PROPOSALS WILL NOT BE ACCEPTED.
GOTRIANGLE RESERVES THE RIGHT TO REJECT ANY OR ALL PROPOSALS.
TABLE OF CONTENTS
BACKGROUND ................................................................................................. 4
SCOPE OF SERVICES........................................................................................ 4
TERMS AND CONDITIONS................................................................................. 8
1. Services..............................................................................................................................8
2. Contract Term .....................................................................................................................8
3. Invoicing and Compensation................................................................................................8
4. Changes in the Services.......................................................................................................9
5. Services on GoTriangle’s Premises .....................................................................................10
6. Conflict of Interest.............................................................................................................10
7. Contract Termination.........................................................................................................10
8. Transition Assistance ........................................................................................................13
9. Indemnification and Hold Harmless ...................................................................................13
10. Dispute Resolution ............................................................................................................14
11. Permits .............................................................................................................................15
12. Choice of Law / Forum .......................................................................................................15
13. Insurance..........................................................................................................................15
14. Independent Contractor ....................................................................................................15
15. Accuracy of Financial Statements ......................................................................................16
16. Non-Discrimination ...........................................................................................................16
17. Covenant Against Contingent Fees .....................................................................................16
18. Delegation and Assignment ...............................................................................................16
19. Nonwaiver.........................................................................................................................17
20. Merger ..............................................................................................................................17
21. Reference .........................................................................................................................17
22. Contractor’s Personnel......................................................................................................17
23. Certification on Israel Boycott ............................................................................................17
24. Notices .............................................................................................................................17
25. No Third-Party Rights .........................................................................................................18
26. Severability .......................................................................................................................18
27. Survivorship ......................................................................................................................18
28. Attachments .....................................................................................................................18
29. Separate Counterparts ......................................................................................................19
30. Iran Divestment Act ...........................................................................................................19
31. E-Verify .............................................................................................................................19
32. Debarment Policy..............................................................................................................19
33. Force Majeure ...................................................................................................................20
34. Operational Continuity ......................................................................................................20
35. Acceptance Process..........................................................................................................20
36. Patent, Copyright and Trade Secret Protection ....................................................................21
INSTRUCTIONS TO OFFERORS ........................................................................ 23
1. Anticipated Project Schedule .............................................................................................23
2. Requests for Clarification ..................................................................................................23
3. Pre- Offer Conference........................................................................................................23
4. Addenda ...........................................................................................................................23
5. Proposal Content ..............................................................................................................24
6. Proposal Submittal............................................................................................................25
7. Exceptions to Terms and Conditions...................................................................................26
8. Addenda ...........................................................................................................................26
9. Pre-Offer Conference ........................................................................................................26
10. Selection Procedures ........................................................................................................27
11. Evaluation.........................................................................................................................27
12. Public Records and Proprietary Information ........................................................................28
13. Contractual Relationships .................................................................................................29
14. Disadvantage Business Enterprise (DBE) Participation ........................................................29
15. Modification and Withdrawal of Proposals ..........................................................................29
16. Proposal Rejection / Reserved Rights..................................................................................29
17. News Releases..................................................................................................................30
18. Identifying Conflicts of Interest...........................................................................................30
19. Protest Procedures............................................................................................................30
ATTACHMENTS .............................................................................................. 32
Attachment A - Offeror Form .......................................................................................................33
Attachment B - Cost Proposal .....................................................................................................34
Attachment C - Minimum Insurance Requirements ......................................................................35
Attachment D - E-Verify Employer Compliance Statement ............................................................38
Attachment E - Iran Divestment Act Certification..........................................................................39
Attachment F - Boycott of Israel Divestment Act Certification .......................................................40
Attachment G - Certification Regarding Conflict of Interest ...........................................................41
Attachment H - Statement of Non-Collusion ................................................................................42
Attachment I - Conformance Statements.....................................................................................43
Attachment I1 - Exceptions Form ................................................................................................44
Attachment J - Offeror References...............................................................................................45
Attachment K - Statement of Judgments ......................................................................................46
Attachment L - Responsiveness and Responsibility Statement......................................................47
Attachment M - RFP Response Checklist .....................................................................................48
RFP No. 26-048, Network Infrastructure & Internet Services Provider
BACKGROUND
Research Triangle Regional Public Transportation Authority d/b/a GoTriangle (GoTriangle) is a
public transit agency serving Durham, Orange, and Wake counties in North Carolina, providing
essential mobility services through fixed-route bus, paratransit, and other commuter services. As
authorized under the North Carolina General Statues (N.C.G.S) § 160A-610, GoTriangle is seeking
to establish a contract for the provision of Network Infrastructure & Internet Services. Whether
or not GoTriangle actually enters into any contract and how the work is awarded will be decided at
GoTriangle’s discretion. Furthermore, GoTriangle will use any awarded contract on an as-needed
basis, with no guarantee as to the actual spending under any awarded contract.
SCOPE OF SERVICES
1. Mandatory Technical Requirements
The Contractor shall provide:
1.1. Fiber-based internet services.
1.2. Bandwidth Capacity:
1.2.1. Minimum of 1 Gbps symmetrical for the current, and any additional sites:
4600 Emperor Blvd, Durham 27706
5201 Nelson Rd, Morrisville, NC 27560
1.2.2. Scalable options (up to 10 Gbps) for future growth and redundancy.
1.3. Redundancy & Failover:
1.3.1. Require dual-homed connectivity with secondary link have at least half the
bandwidth of the primary.
1.3.2. Diverse paths (e.g., fiber route diversity) to eliminate single points of failure.
1.4. Service Level Agreements (SLAs):
1.4.1. ≥ 99.9% uptime per circut.
1.4.2. 4 hour MTTR
1.4.3. Guaranteed average roundtrip network latency (<50ms), packet loss (<0.1%), and
average/maximum jitter (<2ms / <10ms).
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RFP No. 26-048, Network Infrastructure & Internet Services Provider
1.4.4. Defined escalation and credit process for SLA breaches.
1.5. IPv6 Readiness and dual-stack capability.
1.6. Static IPv4 addressing with a /29 for all sites.
2. Operational & Support Requirements
The Contractor shall:
2.1. Provide access to 24/7 Network Operations Center (NOC) with direct escalation
contacts.
2.2. Provide proactive monitoring and establish notifications for outages, bandwidth
saturation, or latency spikes.
2.3. Grant portal access for circuit utilization reports, ticket management, and billing.
2.4. Meet the installation timeline by completing provisioning for primary sites within 60
days.
2.5. Ensure the maintenance is communicated and coordinated with the assigned
GoTriangle staff in advance and provided with minimal disruption.
3. Security & Compliance
The Contractor shall:
3.1. Ensure the carrier supports traffic encryption at the transport layer (IPSec, MACsec, or
SD-WAN encryption).
3.2. Comply with FTA and state data handling requirements for public agencies.
4. Future-Readiness
The Contractor shall describe its capabilities for the following optional services:
4.1. Managed SD-WAN with support for static and dynamic routing (BGP/OSPF), Layer 3
VPN, and QoS for prioritizing VoIP, D365, and Teams traffic.
4.2. Support with cloud phone provider (RingCentral, 8x8, etc.).
5. Testing and Verification
5.1. GoTriangle shall have ten (10) business days following initial installation, configuration,
and activation of Internet Services at each site to notify the Contractor in writing of any
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