IT Managed Services

Location:	Michigan
Posted:	Feb 23, 2026
Due:	Mar 16, 2026
Agency:	Montcalm County
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Publication URL:	To access bid details, please log in.

IT Managed Services

Request for Proposal For Information Technology Managed Services

The County of Montcalm is seeking proposals for Information Technology Managed Services to serve as a business partner in the delivery of managed IT and Cybersecurity services. Qualified Vendors must be: 1. Insured to the County requirements 2. Experienced and qualified managed services Vendor 3. Certified in applicable cybersecurity certifications for security program management and data analysis. 4. Have the names of all personnel on file with LEIN Services of Michigan State Police as having passed background check.

All proposals must be submitted in electronic or hard copy form. If hard copies are submitted, please submit three (3) hard copies in a sealed envelope and clearly label with Vendor’s name on the outside of the envelope, no later than: 1:00pm on Monday, March 16, 2026 Public Opening of bids at 1:05pm on March 16th.

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Request for Proposal

For Information Technology Managed Services

2/23/2026

County of Montcalm

Brenda A. Taeter

County Controller/Administrator

County Controller’s Office

211 W. Main Street

P O Box 368

Stanton, MI 48888

Request for Proposal

For Information Technology Managed Services

Page |2

This request for proposal (RFP) outlines the nature and scope of the Information

Technology Managed Services for the County of Montcalm.

Background

All County of Montcalm Offices in Stanton, Michigan, including:

Administration: 211 W. Main Street

Animal Control: 154 W. Quarterline Street

BVM/Ambulance Bldg: 661 N. State Street

Commission on Aging: 613 N. State Street

Court Complex: 617 N. State Street

Maintenance Office: 653 N. State Street

Pandemic/Drain Bldg: 651 N. State Street

Public Safety Complex: 659 N. State Street

The County of Montcalm has 215 full-time employees supported by IT, working in the aforementioned

County facilities within the city limits of Stanton, Michigan.

The County of Montcalm intends to hire an IT Technician at the commencement of the award of this

request for proposal. It is expected that the successful bidder for this contract will:

1. Understand government business processes, mobility, and utilize technology to make

government most efficient.

2. Be an advocate for the County with recommendations for new technology, security, backup

services, planning and budgeting.

3. Ensure significant progress continues to be made in this transformation to update

infrastructure. The successful bidder should expect to continue with projects and

recommendations.

4. Understand that the County of Montcalm primarily uses Microsoft line of products for office

products and server technology with a few exceptions. Law enforcement uses CJIS

information in compliance with Michigan State Police and CJIS requirements.

Scope of Work

The County of Montcalm is seeking proposals for Information Technology Managed Services to serve

as a business partner in the delivery of managed IT and Cybersecurity services.

Qualified Vendors must be:

1. Insured to the County requirements

2. Experienced and qualified managed services Vendor

County of Montcalm

2/23/2026

Request for Proposal

For Information Technology Managed Services

Page |3

3. Certified in applicable cybersecurity certifications for security program management and

data analysis.

4. Have the names of all personnel on file with LEIN Services of Michigan State Police as

having passed background check.

Managed Services Categories:

1. Service Desk Support

2. Network Infrastructure Monitoring and Network Administration

 Barracuda Web Security Gateway 410 Network Security Appliance

 SonicWall NSA2700 Firewall

3. Microsoft Servers, VMware, and SQL Server Administration

 17 servers (4 physical devices, 13 virtual)

 25 network switches (1 Meraki, 5 Aruba, 19 Cisco)

4. Backup Solution(s)

 Veeam currently utilized for backup function

 Currently have a NAS with 90-day retention

5. Desktop/Laptop Support

 Approximately 265 computers

6. Security and Compliance, including Cybersecurity

7. Professional Services

If the Vendor is not proposing for all services included in this RFP, proposals must clearly

identify which services are being proposed on. Vendors are asked to hold pricing

submitted for a minimum of 90 days after the proposal due date.

Proposal Organization

General Information

 Identify the Vendor and its legal status (i.e., corporation, partnership, etc.), address,

name of single point of contact.

 Provide the single point of contact’s information and name of person with binding

authority to enter into contracts.

Understanding/Statement of Interest

 Indicate the Vendor's knowledge and understanding of the County of Montcalm’s

request and their capabilities to carry out the scope of work.

 Describe Vendor’s history, financial resources, capabilities, and stability.

 Provide information demonstrating Vendor’s ability to fiscally manage and monitor

services proposed.

County of Montcalm

2/23/2026

Request for Proposal

For Information Technology Managed Services

Page |4

Service Approach: Vendors are encouraged to respond to every service section.

 Provide a complete description and your approach to the managed services to be

provided for each of the required services set out in Scope of Work section.

 Include a clear understanding of what the Vendor will provide and what the Vendor

expects the County will provide.

 Include in this section your organization’s hours of operations and after-hours support.

 Include a description of the proposed methodology and any innovative methods or

concepts that might be recommended as being particularly beneficial to the County of

Montcalm.

 Describe your plan for Quality Control and identify roles and responsibilities for each

quality control task for each service category.

Personnel

 Indicate the current number of employees trained and available to provide all of the

required services in each of the proposed service categories.

 Include a detailed description of the Vendor’s sales, account management, and

technical services teams assigned to the County of Montcalm. Include biographies

and numbers of years working in the capacity proposed with the Vendor.

 Provide a certification list for technical staff in each service category proposed.

References

 Identify three (3) current references that the County of Montcalm may contact

regarding experience for proposed services outlined in this RFP. Identification of

each reference shall include:

o Contact name and title

o Contact address and telephone

o Contact email

Contract Terms and Conditions

 Vendor shall submit written example of terms and conditions for the work described

in their proposal. The County will review and may propose amendments to that

contract or provide alternative contract language.

Cost Model

 Vendor shall submit an annual pricing model for each proposed service for a one-

year, two-year and three-year contract. Pricing must be comprehensive for the

proposed service and must include implementation, migration, and ongoing costs. In

pricing model, the following should be considered:

o Costs not identified in the cost proposal will not be entertained during

contract negotiations.

o Vendor will not be a hardware partner

County of Montcalm

2/23/2026

Request for Proposal

For Information Technology Managed Services

Page |5

Submission Details

Submission Deadlines

All proposals must be submitted in electronic or hard copy form. If hard copies are submitted, please

submit three (3) hard copies in a sealed envelope and clearly label with Vendor’s name on the outside of

the envelope, no later than:

1:00pm on Monday, March 16, 2026

Public Opening of bids at 1:05pm on March 16th.

Please indicate on the outside of the envelope “IT Managed Services RFP”.

Submission Delivery Address

The delivery address for all submissions is:

Brenda A. Taeter

County Controller’s Office

County of Montcalm

211 W Main Street

P O Box 368

Stanton, MI 48888

Submission Questions and Clarifications

You may contact the following person, if you have any questions or require clarification on any topics

covered in this Request for Proposal, no later than 3:00pm on March 12, 2026:

Brenda A. Taeter

County Controller/Administrator

County of Montcalm

Voice: 989-831-7398

Email: btaeter@montcalm.us

Proposal Evaluation

Method of Award

The County considers the subject matter of this proposal to be a professional service.

Although economic issues will be considered in the award process, emphasis will also be

placed upon the quality of the service offered, experience factors, the competency of the

prospective Vendor, and outside references.

County of Montcalm

2/23/2026

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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IT Managed Services

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See also