Conflict Resolution for Managers Training for NASA’s Glenn Research Center

Active

Contract Opportunity

The Onsite Training Purchases Team at the NASA Shared Services Center is requesting information from vendors for the following business opportunity:

Statement of Work

This training is designed to equip managers with essential skills and tools to effectively handle interpersonal conflicts within their teams, ultimately fostering a more collaborative and productive work environment. In the modern workplace, conflicts can arise from diverse communication styles, cultural differences, and competing interests. Managers play a crucial role in mitigating these conflicts and maintaining team harmony. This training program aims to enhance managers' conflict resolution capabilities, enabling them to address disputes proactively and constructively.

This statement of work outlines the expectations and deliverables to ensure that participants receive a balanced, informative, and introspective experience that enhances their decision-making.

NASA’s Glenn Research Center (Glenn) in Cleveland is seeking a qualified vendor to deliver a comprehensive instructor-led-training for supervisors and managers.

Objectives

The primary objectives of this training program are to:

1. Enhance understanding of conflict dynamics within teams.


2. Equip managers with effective conflict resolution strategies and techniques.


3. Improve communication and negotiation skills among participants.


4. Foster a culture of collaboration and positive problem-solving in the workplace.

Scope of Work

Session will include interactive discussions, group activities, and role-playing exercises. Interactive and experiential learning approach, including scenarios, case studies, and group discussions.

The 8-hour course will be delivered in-person at Glenn for no more than 25 learners.

Deliverables

1. Vendor will deliver course syllabus 2 weeks before training start date.


2. Vendor will deliver course materials before training start date.


3. Vendor will deliver a list of training tools 2 weeks before training start date.


4. Vendor will deliver a list of instructors 2 weeks before training start date.


5. Vendor will use only course materials that are Section 508 compliant.


6. Vendor will deliver course between July 1, 2025, and July 31, 2025.

Government-Furnished Property

1. NASA will provide training facility.


2. NASA will provide access badge for instructor.


3. NASA will provide audio and visual equipment.

Instructor Requirements

• Citizenship: U.S. citizen or permanent resident

Additional Requirement

Beyond technical knowledge and ability to deliver the course content accurately and thoroughly, the trainer should possess effective teaching skills to deliver the course material clearly and engage learners.

A secondary instructor should be available should any circumstance prevent the primary instructor from facilitating the course on the scheduled dates.

Target Audience

25 supervisors and managers

Place of Performance

The in-person training will be held at NASA Glenn Research Center.

21000 Brookpark Road

Cleveland, OH 44135

Period of Performance

July 1, 2025, through July 31, 2025

The 8-hour course must be taught between Tue, Jul 1 and Thu, Jul 31, 2025, excluding Thu, Jul 4.

Response Criteria

The following criteria will be considered when reviewing responses:

1. Estimated cost for training.


2. Acceptable payment methods.


3. Applicable processing fees.


4. Policy to reschedule training.


5. Instructor qualifications


6. Course syllabus or outline

Submission Details

Responses should be submitted to loni.r.bridges@nasa.gov. Please use email subject “HRC1557844 Conflict Resolution Response” in the subject line. Responses should include a valid email address for the point of contact who will receive an authorization for purchase.

You will receive an e-mail notification when your response has been received.

Deadline

Responses should be submitted no later than 9:00 am Central Daylight Time on Tuesday, April 8, 2025.

Terms of Request

The purpose of this RFI is to collect additional information about the subject training request and identify the willingness and capabilities of potential vendors to service the subject training request. This RFI is issued solely for information or planning purposes and does not constitute a request for proposal (RFP). The information provided in the RFI is subject to change and is not binding on the government. NASA has not made a commitment to purchase any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become government property and will not be returned.

Questions

If you have questions, please send an email to loni.r.bridges@nasa.gov. Please use “HRC1557844 Conflict Resolution Question” in the subject line. If you do not receive a response to your email after 1 business day, please call the NASA Shared Services Center at 1-877-677-2123 and ask to speak with the Onsite Training Purchases Team member assigned to this request.

Next Steps

The Onsite Training Purchases Team will gather all responses received and submit only those responses that meet the criteria to our customer at Glenn. Our customer will provide responses to the program manager for review. The program manager will review and select the response which offers the best value to NASA. Our customer will submit the selected offer to the Onsite Training Purchases Team. The Onsite Training Purchases Team will prepare the award package and send to a purchasing agent for review and approval. The purchasing agent will issue a Notice of Award to the selected vendor. The vendor can communicate with our customer at Glenn after receiving the notice. The Onsite Training Purchases Team will publish a copy of the notice at sam.gov.

Thank you,

NSSC Training Purchases Team

Onsite Training Purchases Team

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