Vital Events Integrated System (VEIS)

The New York State Department of Health (Department) is announcing the release of Request for Proposals (RFP) # C041700 Vital Events Integrated System (VEIS).

Through this Request for Proposals (“RFP”), the New York State Department of Health (the “Department”) is seeking competitive proposals from qualified bidders that will assume responsibility for development, implementation, maintenance, technical and user support of a comprehensive vital events integrated system.

The vendor’s solution must provide a comprehensive suite, including a vital events electronic registration management system, secure digital mailroom, and remote order and payment processing services. DOH will utilize a single organization to provide the services outlined in this RFP.

Minimum Qualifications

The Department will accept proposals from bidders with the following types and levels of experience as a prime contractor.

1. The Bidder must have a minimum of five (5) years of experience in operating, maintaining, and supporting a secure, web-based order processing and payment system for vital records, including data verification and eligibility, that processed a minimum of 1250 orders per week for a vital records jurisdiction.

1. The Bidder must have a minimum of five (5) years of experience within the last seven (7) years in the development of software for the electronic registration of vital events for vital records jurisdictions. (Fifty United States, District of Columbia, New York City, and the five United States territories). The experience must encompass at least two of the following vital events currently in the production environment: birth, death, pregnancy loss, marriage or dissolution of marriage.

1. The Bidder must have a minimum of three (3) years of experience accepting mail-in orders, handling sensitive personal information, PCI-DSS compliance, encrypted protocols for data transmission, secure identity verification, and evidence of secure handling and storage processes for digital mail.

1. The Bidder must have a minimum of (3) years of experience operating a high-volume call center operations that handles 5,000-10,000 calls weekly.

1. The Bidder must provide evidence they have transmitted HL7 Fast Healthcare Interoperability Resources (FHIR) data between jurisdictional Vital Records Offices and the National Center for Health Statistics (NCHS).

Experience acquired concurrently is considered acceptable

For the purposes of this RFP, a “prime contractor” is defined as one who has the contract with the owner of a project or job and has full responsibility for its completion. A prime contractor undertakes to perform a complete contract.

The RFP and associated attachments can be found at the following link:

Request for Proposals: Vital Events Integrated System (VEIS)