RFP 26-015WTWE Advanced Metering Infrastructure (AMI) System and Implementation Services

City of Dayton, Ohio
Department of Water
Advanced Metering Infrastructure (AMI) System and Implementation Services
REQUEST FOR PROPOSALS (RFP) No. 26-015WTWE
JUNE 2026

TABLE OF CONTENTS
SECTION 1 - PROPOSAL INSTRUCTIONS ................................................................................................................. 1
1.01 COMMUNICATIONS REGARDING THIS PROJECT. .................................................................................................... 1
1.02 RFP SCHEDULE. ............................................................................................................................................. 1
1.03 PRE-PROPOSAL MEETING. ................................................................................................................................ 1
1.05 SUBMITTING A PROPOSAL................................................................................................................................. 1
1.06 REQUIRED PROPOSAL CONTENTS. ...................................................................................................................... 2
1.07 ITEMS THAT DISQUALIFY A VENDOR IMMEDIATELY. ............................................................................................... 2
1.08 CRITERIA. ...................................................................................................................................................... 3
1.10 MISCELLANEOUS ITEMS.................................................................................................................................... 3
SECTION 2 - SCOPE OF PROJECT ............................................................................................................................ 4
2.01 PURPOSE AND NEED / PROJECT DESCRIPTION. ..................................................................................................... 4
2.02 BACKGROUND INFORMATION. ........................................................................................................................... 4
SECTION 3 - REQUIREMENTS AND CONDITIONS FOR ALL PROPOSERS .................................................................... 18
3.01 TAX EXEMPTION. .......................................................................................................................................... 18
3.02 PROPOSER AFFIDAVIT. ................................................................................................................................... 18
3.03 PROCUREMENT ENHANCEMENT PROGRAM. ....................................................................................................... 18
3.04 PROPOSER'S FINANCIAL OBLIGATION TO THE CITY. .............................................................................................. 18
3.05 PROPOSER'S INCURRED COSTS. ....................................................................................................................... 18
3.06 AFFIRMATIVE ACTION ASSURANCE (AAA). ........................................................................................................ 18
3.07 STANDARD AGREEMENT TERMS FOR PROFESSIONAL SERVICES ............................................................................... 18
ARTICLE 1. TERM ................................................................................................................................................ 18
ARTICLE 2. SERVICES TO BE PERFORMED BY CONTRACTOR ............................................................................... 18
ARTICLE 3. COMPENSATION .............................................................................................................................. 18
ARTICLE 4. CITY'S RESPONSIBILITIES .................................................................................................................. 19
ARTICLE 5. STANDARD OF CARE ......................................................................................................................... 19
ARTICLE 6. INDEMNIFICATION ........................................................................................................................... 19
ARTICLE 7. INSURANCE ...................................................................................................................................... 19
ARTICLE 8. OWNERSHIP OF DOCUMENTS AND INTELLECTUAL PROPERTY ........................................................ 19
ARTICLE 9. TERMINATION .................................................................................................................................. 19
ARTICLE 10. STANDARD TERMS ....................................................................................................................... 20
A. DELAY IN PERFORMANCE ........................................................................................................................ 20
B. GOVERNING LAW AND VENUE ................................................................................................................ 20
C. COMMUNICATIONS ................................................................................................................................. 20
D. EQUAL EMPLOYMENT OPPORTUNITY ..................................................................................................... 20
E. WAIVER .................................................................................................................................................... 20
F. SEVERABILITY ........................................................................................................................................... 21
G. INDEPENDENT CONTRACTOR .................................................................................................................. 21
H. ASSIGNMENT ........................................................................................................................................... 21
I. THIRD PARTY RIGHTS ................................................................................................................................... 21
J. AMENDMENT ............................................................................................................................................... 21
K. POLITICAL CONTRIBUTIONS ..................................................................................................................... 21
L. INTEGRATION ............................................................................................................................................... 21
M. PCI COMPLIANCE ..................................................................................................................................... 21
N. LIVING WAGE ORDIANCE .............................................................................................................................. 22
EXHIBIT A - LETTER OF TRANSMITTAL .................................................................................................. 23

EXHIBIT B - REFERENCES FOR PROPOSING COMPANY ...................................................................... 25
EXHIBIT C - PRODUCT MANUFACTURE LABOR STANDARDS: VENDOR COMPLIANCE FORM .. 26
EXHIBIT D- BUSINESS INCOME TAX QUESTIONNAIRE ......................................................................... 27

SECTION 1 - PROPOSAL INSTRUCTIONS
1.01 COMMUNICATIONS REGARDING THIS PROJECT. Please direct all communications regarding the RFP process to:
City of Dayton, Department of Water
Kenny Roy
101 West Third Street
Dayton, Ohio 45402
Telephone: (937) 333-1374
Fax: (937) 234-1600
E-Mail: Kenny.Roy@daytonohio.gov
All communications/questions concerning this RFP must be submitted in writing referencing the specific paragraph and
page number. The deadline for questions is listed in Section 1.02 (RFP Schedule). Written responses will be prepared by
the City and posted on the City's web site by the date listed in Section 1.02. Changes to this RFP will be made only by
formal written correspondence issued by the City.
A copy of this RFP proposal and any additional documentation may be found at the City's website at:
http://daytonohio.gov/bids.aspx
1.02 RFP SCHEDULE. The proposed RFP schedule is to be reviewed with City Procurement and HRC, if required, and
shall be mutually agreed upon. RFP schedule to be determined prior to finalization of RFP. The following is the anticipated
schedule for the RFP Process:
Issue RFP: June 25, 2026
Notify City of Intent to Attend Pre-Proposal Meeting 3:00 PM local (Dayton OH) time on July 1, 2026
Voluntary Pre-Proposal Meeting: Meeting will be at Water Distribution Assembly
Room, 945 Ottawa Street, at 11:00 AM local
(Dayton OH) time on July 2, 2026
Last Day to Submit Questions: 12:00 PM local (Dayton OH) time on July 7,2026
Written Responses to Questions: July 13, 2026
Due Date for Proposals: 2:00 PM local (Dayton OH) time on July 22, 2026
Short List Presentations: Anticipated August 10-14, 2026
Contractor is Selected: Anticipated by August 28,2026
Contract is Awarded: Anticipated by September 18, 2026
Notice to Proceed Issued: Anticipated by September 25, 2026
1.03 PRE-PROPOSAL MEETING. The City shall conduct a VOLUNTARY pre-proposal meeting. The date and location
of the meeting is listed in Section 1.02 (RFP Schedule). The intent of the pre-proposal meeting is to:
* Review the Request for Proposal
* Review the City's Procurement Enhancement Plan (PEP) procedures
* Answer questions
This may be the only opportunity for the Contractors to meet with the City. Each proposer should limit representation at
this meeting to no more than 2 persons. Contractors shall notify the City as directed in Section 1.02 (RFP Schedule) if they
will be attending the pre-proposal meeting and how many persons will attend.
1.05 SUBMITTING A PROPOSAL. Each Consultant seeking consideration for performance of services related to this
RFP must submit a proposal. All proposals shall be submitted as a PDF via electronic submission to
bids@daytonohio.gov. The City has a 20meg limit for incoming e-mail message sizes (20meg includes e-mail itself and
any attachments total). Should your company's proposal document exceed this limit, your company will have to submit its
document in multiple parts (emails). Should bid documents require multiple emails, please designate in the "Subject" line
of each email sent: RFP No 26-015WTWE Advanced Metering Infrastructure (AMI) System and
ImplementationServices, RFP No 26-015WTWE Part 1, RFP No. 26-015WTWE Part 2, and so forth.
The bid opening will be facilitated using ZOOM with the following login information:
https://us02web.zoom.us/j/83177818096?pwd=W5K2e9nJ2Y8usx02h7FtBQYWb5EIqo.1
City of Dayton, Ohio 1
Request for Proposals

Meeting chat link
https://us02web.zoom.us/launch/jc/83177818096
Meeting ID: 831 7781 8096
Passcode: 905534
Sealed proposals must be received in the Procurement bid email in-box (BIDS@DAYTONOHIO.GOV) by time/date as
indicated in Section 1.02 (RFP Schedule). Proposals received after the scheduled date/time will not be considered. All
supporting materials and documentation must be included with the proposal. The responsibility of timely delivery lies solely
with the proposer.
The City reserves the right to reject any and all proposals, to waive any irregularities in a proposal, or to accept the
proposal(s) which in the judgment of proper officials, is in the best interest of the City. The City reserves the right to accept
a part or parts of a proposal unless otherwise restricted in the RFP or issue subsequent RFPs. The City reserves the right to
approve or reject any sub-Contractors proposed for work under this proposal or waive any minor irregularities
The City reserves the right to select the successful vendor once all proposals are received, without seeking further
information for clarification from proposers. Upon review of proposals, the City may designate the most qualified proposals
as finalists. These finalists may be invited to make oral presentations and participate in a question-and-answer session with
the City. The City shall have the right to visit selected user sites, should this be deemed necessary.
All federal, state, and local laws regarding competitive bidding, anti-competitive practices, and conflict of interest shall be
applicable to this RFP.
The City does not guarantee that any contract will be awarded because of this RFP. If a contract award is made but the
contract is not executed, the City does not guarantee that the contract will be re-awarded.
1.06 REQUIRED PROPOSAL CONTENTS. All brochures and supplemental documentation shall be included with the
original and all copies. If not, the proposal may be considered as non-responsive. Proposers are required to submit the
following information in their proposal:
* Letter of Transmittal. The proposer shall provide a transmittal letter with authorizing signature for the
proposal. The letter must briefly summarize the vendor's ability and willingness to perform the services
required by the RFP. The letter must be on the form provided in Exhibit A.
* Company Profile and Background. Provide the following information:
o Location - The street address of the proposer's company headquarters.
o Local Office of Proposer - Provide the location of the proposer's office nearest to Dayton,
Ohio. Include the local office, a contact name, address, telephone, and fax numbers.
o Company's Primary Business - State the proposer's primary business, the number of
years in the proposer's industry, and the number of employees assigned to these related
activities.
o State the legal make-up of your company: sole proprietorship, partnership, corporation,
etc.
o Please list any Lawsuits that you are currently engaged in. Please provide any and all
suits either with the City of Dayton or any other Municipalities (include, but not limited to
Federal, State, Local or other Municipalities and Governmental agencies).
* Key Personnel Information. Provide the name, title, mailing address, telephone number and e-mail address
of the persons who will function as the City's primary contact and back-up contact person. Provide brief
resumes/qualifications of personnel who will be primarily involved in this project. Include any certifications
earned, special training taken, and memberships in professional groups. Complete Form found in Exhibit A.
* Proposal Response as per Section 2.
* Statement of Exceptions to RFP requirements. Provide a detailed description of any exceptions taken to
the requirements of this RFP, including the City Standard Terms and Conditions in Section 3. Exceptions
shall be referenced to the applicable RFP section/sub-section numbers. Any other departures from the city's
RFP are to be identified and failure to do so shall make the proposal non-responsive. City's standard Terms
for Payment are Net 30 days from date of invoice once the project is complete, unless otherwise negotiated.
If you cannot comply with this, please state any changes in the Statement of Exceptions to the RFP
Requirements
* References. Provide a list of references on form provided as Exhibit B. The City is particularly interested in
contacting your governmental clients in the state of Ohio.
* Attachments. Attachments 1, 2, and 3 are required to be completed and returned.
1.07 ITEMS THAT DISQUALIFY A VENDOR IMMEDIATELY.
City of Dayton, Ohio 2
Request for Proposals

* Incomplete or non-responsive proposal
* Failure to submit a proposal that addresses the minority hiring criteria identified throughout the RFP
* Inability to obtain Affirmative Action Assurance approval prior to award of the contract. See Section 3.06 for
information on how to contact the Human Relations Council.
1.08 CRITERIA. The selection committee will evaluate each proposal submitted based on the following criteria. After
receipt and review of the written proposal, the City may elect to have the proposal presented in person, or clarifications
submitted in writing.
Proposers shall not assume that any information shared with the City prior to this RFP will be considered in the evaluation
process of this RFP. Evaluation team may or may not have prior knowledge of any discussions and processes. Evaluation
will be completed on the information submitted in response to the RFP only.
The price proposal worksheet is provided in Attachment 2 of the RFP. Information about city-owned properties which may
be candidate sites for data collectors is available by submitting Attachment 3 to request & confirm the information will not
be disclosed to outside parties.
Evaluation Criteria for Goods and Services
Points
Item Description
Possible
1 Price 30
2 Ability to address all RFP Requirements 30
3 Experience 30
4 D ayton Local Business 5
5 PEP Certified Company 5
Total Points 100
1.10 MISCELLANEOUS ITEMS.
* All Contractors submitting a proposal will be notified, upon final determination by the City, of the firm
or firms selected to perform the requested work.
City of Dayton, Ohio 3
Request for Proposals

SECTION 2 - SCOPE OF PROJECT
2.01 PURPOSE AND NEED / PROJECT DESCRIPTION. Through this RFP, the City of Dayton, Ohio (the City) desires to
purchase and implement an Advanced Metering Infrastructure (AMI) system for the City's water management and billing
needs, meeting the requirements identified in this RFP. The City intends to perform an initial deployment to address the
most urgent need for meter replacements, then commence with the full deployment to the rest of the service area.
In addition, the City requires proposals for professional services necessary to implement the system and train City staff on
the new software. The City prefers vendors that provide the proposed software via the cloud or SaaS.
Proposers may submit multi-vendor proposals. However, if doing so, the bidder should clearly describe the roles and
responsibilities of each vendor, both as related to implementation activities and to post-implementation support.
2.02 BACKGROUND INFORMATION. The City is located at the crossroads of America, where I-75 north/south meets I-70
east/west and is best known as the Birthplace of Aviation. The City features a fantastic array of big city amenities coupled with
Midwestern charm and hospitality. The City is a community rich in talent and history, emerging today as a global technology
hub. With over 140,000 residents, the City is investing for the future while providing high-quality services to residents,
neighborhoods and business. The City currently employs approximately 1,900 employees.
2.03 SCOPE OF WORK
2.03.1 Water Meters
A. The Vendor shall supply static water meters with encoded outputs meeting the technical requirements in
Attachment 1. The Vendor shall provide appurtenances as required by the City for the intended use of the meters.
B. The Vendor shall provide meters to the City both as part of Vendor installations and as direct purchases. Meters to
be installed by the Vendor shall be stored at a Vendor-managed, secured, insured, and licensed warehouse. Meters
that are direct purchases by the City shall be delivered to the City's warehouse. Delivery shall be at no additional
cost to the City.
C. For meter shipments delivered to the City, manufacturer files shall be provided with each shipment detailing
Endpoint serial numbers, models, manufacture date, and order details (purchase order, date, quantity). These files
must be in a consistent digital format, either flat-text or Excel. Shipping a pallet of water meters requires
compliance with standards for protecting sensitive instrumentation, securing heavy loads for freight, and adhering
to international or domestic shipping regulations. Water meters must be protected from damage, moisture, and, in
many cases, meet specific certification standards.
D. Meters shall be packaged sequentially by serial number within each shipment and there shall be a scannable bar
code on each endpoint and box for inventory management.
E. Dayton reserves the right, at its sole discretion, to test any meter to verify accuracy and functional operation. The
City may randomly test up to 5% of meters from each shipment to verify functionality and accuracy. The shipment
will be quarantined from installations until the testing process is complete.
F. Hydrant Meters are utilized by the City and are included in the cost proposal. The hydrant meters supplied for this
project shall include a backflow preventer, incorporated endpoint for data transmittal, and related components for
use on a standard hydrants in the City.
City of Dayton, Ohio 4
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2.03.2 Sewer Meters
A. The Vendor shall provide meters that can perform flow monitoring in sanitary sewers with capability of sending
flow readings and related data back through the AMI system.
2.03.3 Meter Boxes and Lids
A. The City's current meter box lids are constructed of a polymer concrete material and do not have a punch-out
available for a through-lid antenna. The Vendor is responsible for proposing a solution that includes a meter box
lid that enables the system to meet the performance requirements that are described in the technical requirements
in Attachment 1. The City is open to both a through-lid antenna solution or an under-lid antenna solution. The City
will not accept a solution that requires drilling through the existing meter box lids, so as to avoid compromising
their integrity. The Vendor shall describe their approach to installing endpoints in large meter vaults. The City
prefers a solution that does not require vault drilling, but will consider accepting a solution that includes drilling if
necessary.
B. The proposed meter box lid solution shall fit in the existing meter boxes as described in the specifications in
Attachment 1.
2.03.4 AMI Endpoints
A. The Vendor shall supply all AMI endpoints for the project. Endpoints must be available in versions that work in
extreme heat environments, flooded water meter pits and meter vaults. The City is aware that the Endpoint may be
integrated into the meter and register or be a separate device. Either is acceptable. The Vendor shall provide
appurtenances as required for the intended use of the endpoints. The Vendor shall provide endpoints to the City as
part of Vendor installations and as direct purchases. Endpoints to be installed by the Vendor shall be stored at a
Vendor-managed, secured, insured, licensed, and bonded warehouse. Endpoints that are direct purchases by the
City shall be delivered to the City's warehouse. Delivery shall be at no additional cost to the City.
B. For AMI endpoint shipments delivered to the City, manufacturer files shall be provided with each shipment
detailing endpoint serial numbers, models, manufacture date, and order details (purchase order, date, quantity).
These files must be in a consistent digital format, either as flat-text or Excel . Each pallet shall have a paper
inventory of meter serial numbers per pallet included in the shipping documentation. Pallets of water meters require
compliance with standards for protecting sensitive measuring instruments, securing heavy loads, and adhering to
wood packaging regulations. Water meters must be packaged to prevent damage from shock, vibration, and
moisture, by fixing them in the center of a sturdy wooden box with cushioning materials. The palletized boxes
must be securely strapped, banded, or stretch-wrapped to the pallet to prevent shifting during transit. Shipments
require adherence to industrial, safety, and specialized regulatory standards (such as AWWA or NSF) to ensure
the heavy, delicate, and often corrosion-sensitive devices arrive intact. Endpoints shall be packaged sequentially
by serial number within each shipment and there shall be a scannable bar code on each endpoint and box for
inventory management.
2.03.5 Data Collection System
A. The Vendor shall provide and install a data collection system that includes, but is not limited to, data collection
units (DCUs), repeaters, other data collection network components, and connection to backhaul networks. The
Vendor shall connect data collection equipment to power and provide appurtenances as required for the intended
use of the data collection system.
B. The Vendor is solely responsible for designing, constructing, and operating the network and determining the mix
of data collectors, repeaters, and AMI endpoint placement strategies needed to meet or exceed the reading success
rates described in the technical requirements in Attachment 1, based on the information contained in this RFP and
any subsequent information provided by Dayton.
C. Data collection equipment may be located at Dayton-owned facilities. If any locations are required, in addition to
or in lieu of the Dayton sites, the Vendor shall identify additional sites at non-Dayton owned locations. Vendor
shall provide a backup secondary location for each non-Dayton owned location in-case acquisition of the primary
location is unsuccessful. The City shall be involved in site acquisition or use agreements and shall have final
approval of site selection. All such agreements must be submitted to and reviewed by the City prior to execution
and be assignable to Dayton.
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D. A Non-Disclosure Agreement is provided in Attachment 7 which should be sent to the procurement contact if the
Vendor would like to review city-owned facility locations which are candidates for fixed network collector sites.
Power may not be readily available at all sites, and some minor electrical work may be required to move an outlet
closer to the equipment location. The use of solar powered data collectors is acceptable if AC power is not
available.
E. The Vendor must include the costs associated with all sites, including any electrical work to run power, permitting,
construction, installation, pole-setting, mounting, site access costs, cost of real estate acquisition, if needed, and
other fees as needed. The Vendor shall work with the City, but ultimately be responsible for the acquisition and
maintenance of all permits, and all site access and joint use agreements during the project, as needed, including
but not limited to: pole mounting agreements, leased tower agreements, and homeowners association approvals.
All such agreements must be submitted to and approved by the City prior to execution and must be assignable to
Dayton. After final system acceptance, the Vendor shall transition the maintenance of all agreements to the City.
In the event of a contract termination prior to final system acceptance, the Vendor shall transfer or assign such
agreements to the City.
F. The Vendor shall provide to the City information about how equipment is mounted, including cut sheets or standard
details. Prior to installation of any data collection system equipment at City-owned sites, the Vendor shall submit
site-specific construction plans and space, and power and loading requirements for the City's review and approval.
The City reserves the right to reject the data collection equipment or the proposed location of the data collection
system if it may present aesthetic concerns, create a potential public impact or be considered a public nuisance. In
such an event the Vendor shall find a more suitable location that is pre-approved by the City at no additional cost
to the City. Placement of equipment (including panels and antenna) to be pre-approved by the City and positioned
to avoid interference with any existing equipment located at the site. Cables to be routed using suitable cable
management practices such as to not interfere with the operation and maintenance of existing equipment, and in a
manner suitable for the intended environment.
G. The Vendor shall be responsible for obtaining all necessary FCC licenses on behalf of the City. Licenses shall be
assigned to the City. Licenses must be obtained and assigned radio frequencies verified as suitable for use with the
AMI system before any AMI equipment is delivered to the City. If licensed frequencies are reallocated and no
longer available to the City after installations have begun, the City reserves the right to cancel the contract and
orders for all or part of the system and receive a full refund from the Vendor of all amounts paid, in addition to
other damages incurred.
H. The Vendor shall provide final as-built drawings and an equipment list for each data collector site. The as-built
drawings shall include at a minimum: a compound drawing identifying affected structures and utilities on the
property; location of antennas and frequencies; system drawings; and connectivity drawings. Drawings shall be
completed in a format acceptable to the City such as AutoCAD format or Visio. The Vendor shall review these
drawings with the City or its representatives and make any corrections as needed at no additional cost to the City
prior to final acceptance of the drawings. Any assets included in the as-built drawings/equipment list shall be
included in a CSV/Excel document that can be loaded into the City's system of record for tracking the lifecycle of
those assets.
I. The Vendor shall provide cellular backhaul as a possible option or all data collectors and repeaters for full
deployment with an option to extend annually thereafter. Cellular service shall be invoiced annually with no
Vendor's markup.
2.03.6 Portable Devices
A. The Vendor shall provide mobile computers, software, and hardware necessary to capture readings from endpoints
that are in radio "dead" spots, are used for maintenance and troubleshooting, or are needed for other special reading
situations as described in Attachment 1 Requirements.
B. The Vendor shall supply all units required for the Vendor during the project implementation, and the costs of these
units shall be included in the indirect overhead costs for installation services. An additional number of units as
identified in the pricing form are needed for maintenance by City employees. Any unit to be supplied to the City
shall be delivered after receipt of an approved equipment order from the City.
2.03.7 AMI System Software
A. The Vendor shall provide a Head End System (HES) software that interacts with other AMI system components
to obtain meter readings and monitor AMI network performance, meeting the requirements described in
Attachment 1.
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B. The Vendor shall provide all software using a Software-as-a-Service (SaaS) model. The Vendor shall submit all
SaaS agreements to the City for its review and approval as part of the proposal package. The City reserves the right
to negotiate changes to the terms and conditions of such agreements.
C. Documentation shall be provided with the software and will include, at a minimum: system overview description,
file descriptions and record layouts (include descriptions of fields that can be customized for applications),
description of program function and logic, operating procedures, screen layouts, data entry procedures, report
descriptions, descriptions of all user options, and descriptions of all error messages.
D. The Vendor-supplied software shall be available for 20 years with enhancements, patches, and corrections of
"bugs," at no additional cost to the City beyond the annual maintenance fee. The Vendor must promptly notify the
City if it introduces newer or later versions of the software or any of its components.
E. The Vendor shall provide a test environment that consists of all applications provided under a production
environment, with real-time mirrored data from the production environment. The Vendor shall provide best
practices for deploying meters to allow for firmware and setting updates and tests within the test environment.
2.03.8 System Integrations
A. Vendor shall configure all system software such that it meets the integration requirements as described in
Attachment 1 and is able to fully support the City's meter-to-bill processes.
B. Vendor shall integrate the AMI Head End with the City's existing Utility Billing System (UBS) and future UBS
as part of this project. If the City changes its systems again at some point in the future, the Vendor shall integrate
its system with the new systems for 20 years after final system acceptance.
C. Integration Definition Meetings: Vendor shall conduct meetings with City to define the detailed design for the
system integrations.
D. Integration Documentation: Vendor shall document the technical and functional designs for the interfaces. City
shall provide information about current enterprise systems as needed to support the integration design. Vendor
shall submit integration design documents to City for review and approval prior to starting development work.
E. Development: Vendor shall develop and deploy the application code and configurations required in Vendor
provided software to achieve the approved integration designs. City shall develop and deploy application code and
configuration to City's enterprise systems to achieve the approved integration designs.
F. Acceptance Testing: Software and interfaces shall be subject to acceptance testing as described in Attachment 1.
2.03.9 Training and Documentation
A. Vendor shall provide training to City staff on all software components as part of the initial deployment and prior
to the commencement of the full deployment. Training shall include obtaining reads and consumption data from
the system; transferring reads and other information between the AMI Head End and the customer information and
billing system; creating, analyzing, and customizing performance reports; diagnosing potential problems with
system components; changing or adding customer accounts/endpoint/meters to the system; field diagnostics and
maintenance; and installing or replacing water meters.
B. All training shall be done in-person at the City's offices or facilities. The Vendor shall submit a written training
plan for review and approval by the City per agreed upon workplan. The training plan shall indicate the means and
methods that the Vendor plans to use to ensure that the City staff is fully competent and capable of operating and
maintaining the system. The proposed training shall include sufficient days of training to be coordinated with the
City to ensure all appropriate staff can participate.
C. Training will include handheld standard operating procedures, and instructions for typical maintenance activities
as well conditions that qualify for a warranty replacement or not valid for warranty coverage.
D. The Vendor shall provide documentation and schematics to assist in troubleshooting and maintaining intrusion
alarms, electrical connections, and any other field serviceable components of the meters, endpoints, and data
collector installations.
E. Upon project completion, the Vendor shall provide the latest manual for the release being deployed that includes
instructions for complete operation and maintenance, installation, configuration, programming, diagnostics and
repair of the system, software and components, and all goods and products provided.
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Request for Proposals