EMPLOYMENT AND INCOME VERIFICATION SERVICES

Location:	Louisiana
Posted:	Jan 26, 2026
Due:	Feb 3, 2026
Agency:	Housing Authority of New Orleans
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	RFP 25-914-27
Publication URL:	To access bid details, please log in.

Attachment Preview

REQUEST FOR PROPOSALS

FOR

RFP No. 25-914-27

SUBMISSION DATE: Monday, January 26, 2026

2:00 P.M. CST

PREPARED BY:

Housing Authority of New Orleans

Procurement and Contracts Department

1555 Poydras Street, Suite 1800

New Orleans, LA 70112

ISSUED DECEMBER 23, 2025

REQUEST FOR PROPOSALS (RFP) No. 25-914-27: Employment & Income Verification Services

Section

1.0

2.0

2.1

2.2

3.0

3.1

3.2

3.3

3.4

3.5

3.6

3.7

3.8

4.0

4.1

4.2

5.0

5.1

5.2

5.3

5.4

5.5

5.6

Table of Contents

[Table No. 1]

Description

The Agency’s Reservation of Rights

Scope of Work/Technical Specifications

General Requirements

Preliminary Tasks

Proposal Format

Tabbed Proposal Submittal

Entry of Proposed Fees

Additional Information pertaining to the preceding listed Pricing Items

Submission Responsibilities

Proposer’s Responsibilities — Contact with the Agency

Proposer’s Responsibilities — Equal Employment Opportunity and Supplier

Diversity

Pre-proposal Conference

Recap of Attachments

Proposal Evaluation

Evaluation Factors

Evaluation Method

Contract Award

Contract Award Procedure

Contract Conditions

Contract Period

Licensing and Insurance Requirements

Contract Service Standards

Prompt Return of Contract Documents

HOUSING AUTHORITY OF NEW ORLEANS, LA

REQUEST FOR PROPOSALS (RFP) No. 25-914-27: Employment & Income Verification Services

RFP INFORMATION AT A GLANCE

[Table No. 2]

AGENCY CONTACT PERSON

Trudy Jackson, Contract Administrator

Telephone: (504) 670-3445

E-mail: tjackson@hano.org

HOW TO OBTAIN THE RFP DOCUMENTS

ON HANO’S WEBSITE

PRE-PROPOSAL CONFERENCE

1. Access www.hano.org.

2. Click on the “Business” tab on the blue taskbar.

3. Click on “Active Solicitations” and go to the

specific solicitation.

4. If you have any problems accessing the RFP

documents, please contact Procurement at.

tjackson@hano.org

NONE

QUESTION SUBMITTAL DEADLINE

HOW TO FULLY RESPOND TO THIS RFP

BY SUBMITTING A PROPOSAL

SUBMITTAL

Tuesday, January 13, 2026, at 2:00pm CST

1. As directed within Section 3.2.1 of the RFP

document, submit proposed pricing, where

provided for, within the RFP.

2. As instructed within Section 3.0 of the RFP

document, submit four (4) copies of your “hard

copy” proposal (one (1) original clearly marked

or stamped “original” and three (3) copies of the

required submittals) to HANO’s Procurement

and Contracts Department (physical address

below) or an electronic submission of one (1)

technical proposal (each tabbed section must be

marked by a cover sheet) and one (1) cost

proposal to HANO’s e-portal (Proposal

Submission Form), as

further specified herein

PROPOSAL SUBMITTAL RETURN AND

DEADLINE

*MONDAY, JANUARY 26, 2026, 2:00 PM CT

Housing Authority of New Orleans

Procurement and Contracts Department

Trudy Jackson, Contract Administrator

1555 Poydras Street, Suite 1800

New Orleans, LA 70112

HOUSING AUTHORITY OF NEW ORLEANS, LA

REQUEST FOR PROPOSALS (RFP) No. 25-914-27: Employment & Income Verification Services

1.0 THE AGENCY’S RESERVATION OF RIGHTS. The Agency reserves the right to:

1.1 Right to Reject, Waive, or Terminate the RFP. Reject any or all proposals, to waive any

informality in the RFP process, or to terminate the RFP process at any time, if deemed

by the Agency to be in its best interests.

1.2 Right to Not Award. Not to award a contract pursuant to this RFP.

1.3 Right to Terminate. Terminate a contract awarded pursuant to this RFP, at any time for

its convenience upon ten (10) days written notice to the successful proposer(s).

1.4 Right to Determine Time and Location. Determine the days, hours, and locations that

the successful proposer(s) shall provide the services called for in this RFP.

1.5 Right to Retain Proposals. Retain all proposals submitted and not permit withdrawal

for a period of 60 days subsequent to the deadline for receiving proposals without the

written consent of HANO’s Contracting Officer (CO).

1.6 Right to Negotiate. Negotiate the fees proposed by the proposer entity.

1.7 Right to Reject Any Proposal. Reject and not consider any proposal that does not meet

the requirements of this RFP, including but not necessarily limited to incomplete

proposals and/or proposals offering alternate or non-requested services.

1.8 No Obligation to Compensate. Have no obligation to compensate any proposer for any

costs incurred in responding to this RFP.

1.9 Right to Prohibit. At any time during the RFP or contract process to prohibit any further

participation by a proposer or reject any proposal submitted that does not conform to

any of the requirements detailed herein.

1.10 Right to Reject – Obtaining Competitive Solicitation Documents. HANO’s website

and Procurement Staff are the only official and appropriate means to obtain the RFP

documents (and any other information pertaining to this RFP such as addenda).

Accordingly, by submitting a response to this RFP the respondent thereby affirms that

he/she obtained all information on the website.

2.0

SCOPE OF WORK/TECHNICAL SPECIFICATIONS. The Housing Authority of New Orleans

(“HANO”), which serves over 22,000 residents through its federally assisted housing programs, is

soliciting proposals from qualified vendors to provide third-party income verification services for

approximately 22,000 assisted families. The services shall support initial eligibility

determination, annual reexaminations of income and family composition, and interim

reexaminations, in accordance with HANO’s Administrative Plan and applicable HUD

regulations, for the following programs: the Housing Choice Voucher Program (HCV), Project-

Based Voucher (PBV) Program, and Public Housing Program.

HOUSING AUTHORITY OF NEW ORLEANS, LA

REQUEST FOR PROPOSALS (RFP) No. 25-914-27: Employment & Income Verification Services

The selected vendor shall provide a secure, HUD- and HOTMA-compliant

system capable of verifying current and historical employment and income

information in support of HANO’s verification hierarchy. At a minimum,

employment and income verification results must include, where available:

•

Wages, bonuses, commissions, overtime, and other earned income

•

Hours worked

•

Pay frequency and pay period structure

•

Hire or start date

•

Termination date, if applicable

•

Gross and net pay amounts

•

Information regarding anticipated or scheduled pay increases

•

Employer name, address, and telephone number

The system must produce clear, audit-ready verification documentation

suitable for use in eligibility determinations, reexaminations, quality control

reviews, and HUD or independent audits, and should integrate with HANO’s

housing management system to minimize manual data entry and improve

processing efficiency. HANO currently uses the Emphasys Elite housing

management system.

General Requirements

(PLEASE NOTE: It is the responsibility of each proposer, but especially the eventual successful

proposer, to, prior to the submittal deadline during the period of time this RFP is posted, to inform

the Agency for its consideration of any of the following information that is, in the opinion of the

firm, inaccurate or ineffective.)

2.1.1 Qualified proposers must be able to access, or provide HANO access to, this income and

employment information utilizing Social Security Numbers. HANO must receive this

information within 24 hours of a request or HANO staff must be able to access the data upon

demand.

2.1.2 Income and employment verification services must be available at a minimum on Monday

through Friday from 8:00 am to 5:00 pm CST. The successful proposer will be required to

certify that each and every audit is performed in accordance with all applicable federal and

state laws and regulations.

3.0 PROPOSAL FORMAT.

3.1 Tabbed Proposal Submittal. The Agency intends to retain the Contractor pursuant to

a “Best Value” basis, not a “Low Bid” basis (“Best Value,” in that the Agency will, as

detailed within the following Section 4.0, consider factors other than just cost in making

HOUSING AUTHORITY OF NEW ORLEANS, LA

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.