Taxpayer Digital Communications Support Services
| Location: | Maryland |
|---|---|
| Posted: | Apr 1, 2025 |
| Due: | Apr 15, 2025 |
| Agency: | TREASURY, DEPARTMENT OF THE |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 5000205121 |
| Publication URL: | To access bid details, please log in. |
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
APEX Accelerators are funded in part through a cooperative agreement with the Department of Defense.
The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Apr 01, 2025 11:22 am MDT
- Original Response Date: Apr 15, 2025 12:00 pm MDT
- Inactive Policy: 15 days after response date
- Original Inactive Date: Apr 30, 2025
-
Initiative:
- None
- Original Set Aside:
- Product Service Code:
-
NAICS Code:
- 541512 - Computer Systems Design Services
-
Place of Performance:
MD 20706USA
The Offeror shall provide professional technical services to advise and assist the Taxpayer Digital Communications (TDC) Program Office in the management and execution of the digital communications product development lifecycle. TDC seeks technical expertise to assist with operation and delivery of digital communication products to include secure messaging and chat technologies. The offeror shall possess the technical knowledge and expertise to solution, design, configure, test, install, deploy, administer, troubleshoot and maintain digital communication technologies.
The Offeror shall assist the TDC Program Office in the transition of current secure messaging managed service, e.g., eGain Solve, to a successor secure messaging and chat service.
The Offeror shall coordinate, collaborate and serve as a trusted partner with TDC stakeholders which includes tax services business units, Information Technology, policy and security entities.
The Offeror shall assist with subject matter expertise knowledge transfer for new federal TDC staff to expand the breadth and depth of OLS skilled workforce with respect to the eGain Secure Messaging product or successor product.
The work shall be performed virtually with occasional travel to IRS locations for onsite consultation and agency meetings.
- 5000 ELLIN ROAD
- Glenarden , MD 20706
- USA
- Nicole Myers
- nicole.k.myers@irs.gov
- Phone Number 801-799-6708
- Apr 01, 2025 11:22 am MDTSources Sought (Original)
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