PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT

CITY OF COLLEGE PARK Contracts and Procurement Department
Attention: Carl Hall, Purchasing Department
3667 Main Street City Hall
College Park, Georgia 30337
Email: Carlton.Hall@collegeparkga.gov Phone: (404)-767-1537
RE: REQUEST FOR INFORMATION NO. 27-64
PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL
ASSESSMENT
OBJECTIVE
Purpose of the Request for Information
The City of College Park is issuing this Request for Information (RFI) to obtain information from qualified
consulting firms with experience in municipal public works operations, organizational assessments,
operational efficiency studies, staffing analyses, and performance management.
The purpose of this RFI is to gather industry input regarding methodologies, evaluation approaches, project
considerations, anticipated deliverables, data requirements, scheduling considerations, and best practices
associated with conducting a comprehensive Public Works Operational Efficiency and Organizational
Assessment.
Information received through this RFI will assist the City in refining the project scope, identifying industry
best practices, developing procurement strategies, and preparing a future Request for Proposals (RFP). This
RFI is for information gathering and planning purposes only.
Background
The City of College Park Public Works Department provides essential infrastructure, maintenance, utility,
sanitation, and municipal support services to residents, businesses, and visitors.
The Department currently includes the following divisions:
* Administration
* Buildings and Grounds / Parks
* Highways and Streets

* Sanitation
* Stormwater Utility
* Water and Sewer
As part of its commitment to continuous improvement, the City is exploring opportunities to enhance
operational efficiency, organizational effectiveness, customer service, workforce utilization, technology
integration, and long-term sustainability throughout the Public Works Department.
The City seeks industry input regarding the components and methodologies that should be considered in a
comprehensive operational assessment.
Project Goals
The City is interested in obtaining recommendations that may assist in:
* Improving operational efficiency and effectiveness
* Optimizing organizational structure and staffing
* Enhancing utilization of personnel, equipment, and technology
* Evaluating service delivery methods
* Identifying opportunities for operational improvements and cost efficiencies
* Strengthening communication and accountability
* Developing meaningful performance measures
* Improving long-term planning and asset management
* Establishing a framework for continuous improvement
Areas of Interest and Requested Feedback
The City requests information regarding approaches, methodologies, and best practices that firms
recommend when conducting a comprehensive Public Works Operational Efficiency and Organizational
Assessment.
Respondents are encouraged to describe how they would typically evaluate the following areas and identify
any additional components the City should consider including in a future solicitation.

Organizational Assessment
Potential areas of evaluation may include:
* Organizational structure
* Division responsibilities
* Reporting relationships
* Span of control
* Management practices
* Decision-making processes
* Internal communication
* Organizational accountability
* Succession planning
Staffing and Workforce Analysis
Potential evaluation topics include:
* Staffing levels
* Workforce allocation
* Position classifications
* Vacancy trends
* Overtime utilization
* Workload distribution
* Productivity
* Cross-training opportunities
* Workforce planning
Operational Assessment
The City welcomes recommendations regarding evaluation of operational practices within each Public Works
division, including:
* Administration
* Buildings and Grounds / Parks
* Highways and Streets
* Sanitation
* Stormwater Utility
* Water and Sewer

Respondents are encouraged to identify operational practices, service delivery models, and industry best
practices that should be evaluated.
Work Management and Business Processes
Examples include:
* Work order management
* Scheduling practices
* Service request management
* Preventive maintenance programs
* Workflow processes
* Data collection
* Reporting methods
* Process standardization
Technology Assessment
Potential evaluation areas include:
* Asset management systems
* Work order software
* GIS
* Mobile technology
* Fleet management systems
* Customer service platforms
* Reporting tools
* Data analytics

Fleet and Equipment Management
Potential topics include:
* Fleet inventory
* Equipment utilization
* Preventive maintenance
* Replacement planning
* Lifecycle management
* Fleet costs
Financial and Operational Performance
Potential evaluation topics include:
* Department operating costs
* Labor utilization
* Equipment costs
* Contracted services
* Cost recovery practices
* Budget development
* Opportunities for operational efficiencies
Performance Measurement
The City welcomes recommendations regarding:
* Key Performance Indicators (KPIs)
* Service level metrics
* Productivity measures
* Customer service measures
* Benchmarking
* Executive dashboards
* Performance reporting
Employee and Department Engagement
Respondents are encouraged to describe approaches used to obtain input from:
* Executive Leadership

* Department Directors
* Supervisors
* Employees
* Other City Departments
* External stakeholders, when appropriate
Examples may include interviews, surveys, workshops, focus groups, or field observations.
Interdepartmental Coordination Review
The City of College Park seeks information regarding strategies to improve coordination among the various
divisions within the Public Works Department, including utilities, sanitation, streets, parks, and facilities.
Respondents are encouraged to describe their experience evaluating organizational structures and identifying
opportunities for greater collaboration and operational efficiency.
Responses should address approaches for evaluating shared resources, consolidated scheduling, fleet and
equipment utilization, cross-functional staffing opportunities, customer service workflows, and other
practices that may improve service delivery and organizational effectiveness. Respondents may also provide
examples of similar assessments performed for other municipalities and the resulting recommendations or
measurable outcomes.
Information Considerations
Respondents are encouraged to identify the types of information, data, documentation, and resources they
would typically require to perform a Public Works Operational Efficiency and Organizational Assessment.
For informational purposes only, the City has identified examples of information that may be relevant to a
future assessment, including but not limited to:
* Organizational charts
* Department budgets
* Job descriptions
* Employee classifications
* Policies and procedures
* Work order information
* Asset inventories
* Fleet inventories

* GIS information
* Capital Improvement Plans
* Strategic plans
* Financial reports
* Utility system information
* Performance reports
Requested Information from Respondents
Interested firms are requested to provide the following information:
1. A capability statement describing the firm's qualifications, core services, relevant experience, and
experience conducting organizational assessments, operational studies, or similar consulting services
for local governments.
2. A description of the firm's recommended methodology for evaluating a multi-division Public Works
Department.
3. An overview of the analyses, assessments, engagement activities, and evaluation techniques the firm
would typically perform.
4. A description of the information, data, and resources the firm would generally request from the City.
5. Examples of comparable projects completed for municipalities or other public agencies, including
the scope of work, services provided, and project outcomes.
6. A description of the reports, presentations, implementation tools, or other deliverables the firm
typically provides for similar engagements.
7. Recommended performance measures, benchmarking practices, or industry standards the City should
consider.
8. Innovative practices, technologies, or operational improvements the City may wish to evaluate.
9. An estimated timeframe typically required to complete a project of similar size and complexity.
10. Optional: General budget ranges or fee structures associated with comparable studies. Any cost
information is requested solely for planning purposes
11. Any additional recommendations regarding project scope, evaluation areas, or procurement
considerations that the City should consider when developing a future Request for Proposals.
Desired Outcomes
The City seeks industry input that will assist in developing a future operational assessment designed to:
* Improve operational efficiency
* Optimize staffing and resource utilization

* Strengthen organizational performance
* Enhance customer service
* Improve accountability and communication
* Support informed decision-making
* Promote sustainable operations
* Establish a practical roadmap for continuous improvement
Future Procurement
This Request for Information (RFI) is issued solely for information gathering and planning
purposes. Submission of a response does not create any contractual rights or obligations and will not
be used to evaluate or select a consultant for award.
The City reserves the right to use the information received to refine the project scope, modify
procurement strategies, and develop a future Request for Proposals (RFP), Request for
Qualifications (RFQ), or other solicitation, if deemed appropriate. Issuance of this RFI does not
obligate the City to award a contract, issue a subsequent solicitation, or proceed with any
procurement.
Response Format
Interested firms shall submit an electronic response in PDF format.
Responses should be organized in the same order as the "Requested Information from Respondents" section
of this RFI.
Responses should be concise while providing sufficient detail to assist the City in understanding available
methodologies, industry best practices, and potential approaches. Marketing materials may be included as
supplemental information but should not replace the requested response content.
Submission Instructions
Responses shall be submitted electronically in PDF format.
The City appreciates the time and effort invested by respondents and values the information provided through
this market research process.
Issue Date Question Deadline RFI Deadline
Friday July 24th , 2026 Friday, July 31st, 2026 12 Noon (EST) Friday, August 7th, 2026, 3:00 PM EST

Rights Reserved by the City
The City is issuing this Request for Information (RFI) for general informational and planning purposes only.
This RFI is intended to gather information, industry feedback, and potential solutions to assist the City in
evaluating available options and determining future needs.
The City reserves the right to accept or reject any or all responses received in connection with this RFI. The
City may also request clarification, additional information, or discontinue consideration of any response that
is incomplete, unclear, or does not provide the information requested.
Submission of a response to this RFI does not guarantee that the City will issue a future solicitation, enter
into an agreement, or procure any goods or services from any respondent. Respondents shall not be entitled
to reimbursement for any costs incurred in preparing or submitting a response to this RFI.
The City reserves the right to modify, suspend, or cancel this RFI process at any time, with or without notice,
and without liability to any respondent. The City may use information received through this RFI to assist
with future planning, development of specifications, budget considerations, or potential procurement
opportunities.
Participation in this RFI does not provide any respondent with a preference or advantage in any future
procurement process that may result from this information-gathering effort.
Time/Date Event
Friday, August 7th, 2026, no later than 3:00 p.m. Request for Quotes Due