Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank Stadium for Home Athletic Events
| Location: | Minnesota |
|---|---|
| Posted: | Feb 24, 2026 |
| Due: | Mar 17, 2026 |
| Agency: | University of Minnesota |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 10196.2026.30.01.mw |
| Publication URL: | To access bid details, please log in. |
Bid Information
| Type | Request for Proposal |
| Status | Issued |
| Number | 10196.2026.30.01.mw (Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank Stadium for Home Athletic Events) |
| Issue Date & Time | 2/24/2026 08:45:00 AM (CT) |
| Close Date & Time | 3/17/2026 02:00:00 PM (CT) |
| Question Cut Off Date | 3/3/2026 12:00:00 PM (CT) |
| Notes |
The University of Minnesota through its Purchasing Department is seeking proposals from qualified Responders to provide crowd management and guest services for all Intercollegiate Athletics (ICA) venues and/or events and twenty-four/seven (24/7) security services for Huntington Bank Stadium.
Respondents are prohibited from contacting the identified department about this RFP while in process.
Before submitting questions about the RFP via the Questions Tab, read and review the Supplier Process and Information Attachment and
ALL
Attributes in the Attributes Tab,
especially Background and Project Summary/Scope of Work.
These provide valuable information and address frequently asked questions.
Remember to submit your response, including attachments, early to allow time to correct errors. The submission deadline is a hard close. The system will reject responses with errors and will NOT allow late submissions.
|
| Name | Marsha West |
| Address |
1300 S. 2nd Street
Minneapolis, MN 55454 |
| Phone | |
| Fax | |
| west1119@umn.edu |
Bid Documents
Bid Attachments
| File Name | Description | File Size | ||
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Attachment A Project Approach and Work Plan.pdf
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Attachment A: Project Approach and Work Plan | 209 KB | 338387 | 7229587 |
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Attachment B References.pdf
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Attachment B: References | 111 KB | 338387 | 7229589 |
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Attachment C Staffing Plan.pdf
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Attachment C: Staffing Plan | 211 KB | 338387 | 7229592 |
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Attachment D Price List.xlsx
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Attachment D: Price List | 69 KB | 338387 | 7229595 |
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Exhibit 1 Scope of Work, Description of Services, Contract Requirements.pdf
|
Exhibit 1: Scope of Work, Description of Services, and Contract Requirements (includes
Exhibit 1.1 Athletic Venues- Building Information)
|
247 KB | 338387 | 7229601 |
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Exhibit 2 HBS Ground Floor (Service Level).pdf
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Exhibit 2: HBS Ground Floor (Service Level) | 20.46 MB | 338387 | 7229604 |
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Exhibit 3 100 Concourse Level.pdf
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Exhibit 3: 100 Concourse Level | 2.88 MB | 338387 | 7229609 |
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Exhibit 4 HBS 300 Level (Club Cambria).pdf
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Exhibit 4: HBS 300 Level (Club Cambria) | 317 KB | 338387 | 7229612 |
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Exhibit 5 HBS 400 Level (Loge Level).pdf
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Exhibit 5: HBS 400 Level (Loge Level) | 1.17 MB | 338387 | 7229617 |
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Exhibit 6 HBS 500 Level (Suites).pdf
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Exhibit 6: HBS 500 Level (Suites) | 401 KB | 338387 | 7229624 |
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Exhibit 7 HBS Level (Indoor Club, Media & Operational Suites).pdf
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Exhibit 7: HBS Level (Indoor Club, Media & Operational Suites) | 406 KB | 338387 | 7229628 |
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Exhibit 8 Insurance Requirements.pdf
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Exhibit 8: Insurance Requirements | 122 KB | 338387 | 7229631 |
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Supplier-Process-and-Information-01-01-24.docx
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ACTION REQUIRED All respondents must review this before starting a response. | 30 KB | 338387 | 6304137 |
| CFPS-Terms-and-Conditions-08-02-22.docx (please login to view this document) | Contract for Professional Services Terms and Conditions | 385 KB | 338387 | 5590919 |
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OFFICE SPACE ADDENDUM TO CONTRACT FOR PROFESSIONAL SERVICES.docx
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OFFICE SPACE ADDENDUM TO CONTRACT FOR PROFESSIONAL SERVICES | 26 KB | 338387 | 7228736 |
Attachment Preview
MBID No. 10196.2026.30.01.mw, Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank
Stadium for Home Athletic Events
Attachment A: Project Approach and Work Plan
Directions: Respond with a concise but thorough answer to each question. Be as brief as possible while still
providing pertinent information. Do not include marketing materials or lengthy reports as additional
attachments/part of your response.
Part 1: Crowd Management and Guest Services for All ICA Venues and Events
NOTE: Your response to Part 1: Crowd Management and Guest Services for All ICA Venues and Events of this
Attachment cannot exceed ten (10) pages.
1. Account Development
A. Provide a list of three (3) stadiums in which 24/7 security services were provided and a (1) page description of
operating procedures in previous stadiums (university or professional).
a) Identify tasks that were performed and scope of work within each Project.
b) Identify how the internal timeframes and assurance of meeting key milestones within expected
timeframes were established by the Respondent.
c) Identify topics and items learned from previous accounts. Respondent to provide a Huntington Bank
Stadium migration plan to mitigate challenges encountered in previous account ownership transfer(s).
B. For each of the stadiums listed above in question 1, identify the company and account structures utilized and
retention rates for senior leadership.
C. For each of the stadiums listed above in question 1, provide a list of equipment that was provided for the
Respondent.
D. List of Equipment. Provide detailed list of equipment that if awarded this Contract, the Respondent would
provide (examples of equipment include uniforms, bullhorns, computers, office furniture, incident tracking
software, etc.) and upload this as a separate document with your response. (Note: The List of Equipment
does not count toward the 10 page limit.)
E. From the stadiums listed above in question 1, provide specific examples of previously developed and
implemented credentialing systems.
F. Explain the role/roles that the Respondent has played in an emergency situation during a large-scale event
(specify attendance):
a) Loss of Building Power
b) Alarm (localized, no evacuation)
c) Alarm (evacuation required)
d) Active Security Threat
e) Opening and Securing Doors/Areas
f) Basic Fire and Safety Protection
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MBID No. 10196.2026.30.01.mw, Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank
Stadium for Home Athletic Events
g) Camera and Radio Operation / Protocol
2. Implementation of Contract
A. Provide a detailed implementation plan for the following crowd and guest services management requirements
and upload this as a separate document with your response. (Note: The Crowd Management and Guest
Services Implementation Plan should be limited to 5 pages but does not count toward the 10 page limit.)
a) Company structure/account staffing structure
b) Recruitment/hiring plan
c) Retention/incentive plan
d) Event staffing plan
e) Equipment distribution plan
f) Customer service/security training plan
g) Emergency readiness training plan
h) Position-specific training plan
B. For each of the requirements listed in above in question 2.A, response should include (but not limited to):
a) Identification of tasks to be performed and/or goods to be provided by Respondent.
b) Detailed timeline to complete performance of the identified tasks or expected timeframe in which the
project would be completed.
c) Account Manager’s role in the implementation strategy
d) Other required information to be included is listed below under Scope of Work
C. Provide a five (5) year capital expense projection statement for Respondent to provide these and all crowd &
guest management services in Huntington Bank Stadium.
3. Reports
A. Examples of Reports. Reports are required as part of this Contract. Provide examples of reports available for
review, as well as the frequency of delivery; reports to include shipment receiving, building access, and pre &
post-game staffing reports. Upload the reports as a separate document with your response.
a) State the storage system for these reports.
b) State the frequency of such reports.
c) Provide samples of such reports.
d) Describe the process for requesting reports.
e) Describe method of report delivery (electronic, paper, e-mail, etc.).
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MBID No. 10196.2026.30.01.mw, Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank
Stadium for Home Athletic Events
(Note: Examples of Reports do not count toward the 10 page limit.)
4. Team Credentials
A. Per Attachment C Staffing Plan, Part 1: Crowd Management and Guest Services for All ICA Venues
and Events (pages 1-11), identify members of your Company you plan to utilize while performing the Work
for this Contract. In Attachment C: Staffing Plan, please detail your staff’s specific experience with similar
accounts/events, qualifications and special expertise in crowd and guest management, number of years with
your company, and percentage of total time assigned to manage this Contract.
B. Job Descriptions. Respondent shall provide a detailed job descriptions for the following positions within
Huntington Bank Stadium and upload it with their response. (Note: Job Descriptions for each job
description should not exceed 1 page and do not count toward the 10 page limit.)
a) Ticket Taker
b) Wanding/Magnetometers
c) Bag Check
d) Line Control
e) Usher
f) Response Teams
g) Club / Loge / Suite Attendant
h) Stage Security
i) Elevator Operator
j) Field Security
k) Escort services for VIP’s
l) Door Security
m) Perimeter Security
n) Equipment / Locker Room Security
o) Overnight Security
5. Recruitment/Hiring/Human Resources
A. Please include the following items in the response to the RFP and upload it with your response. (Note:
Recruitment/Hiring/Human Resources Documents do not count toward the 10 page limit.)
a) Employee recruitment, selection and retention procedures / policies
b) Copy of sample week/monthly recording systems utilized
c) Copy of typed work schedules and incident reports
d) Photographs or descriptions of suggested uniforms and inventory stock
6. Event Staffing
A. Dot Plan. Respondent will also provide a proposed Dot Plan detailing the optimal crowd management and
guest services coverage of Huntington Bank Stadium, containing the following items (but not limited to):
a) Respondent should configure Dot Plan for a capacity Gopher Football game (Attendance 50,000)
b) In corresponding charts/spreadsheets, the Respondent should detail the staffing times of each position, the
redeployment plans for gate personnel (ticket takers, bag check, etc.). Respondent shall identify clear,
concise and timely re-positioning of staff.
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MBID No. 10196.2026.30.01.mw, Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank
Stadium for Home Athletic Events
c) Respondent should identify the maximum number of staff needed to successfully facilitate a functional
game day environment for capacity crowd utilizing IAVM and NFPA best practices; Respondent should
also identify the priority positions and the minimum number of staff necessary to provide adequate
coverage in a situation where personnel shortages became an issue
d) Dot Plan should identify the number of radios that coincide with execution of the plan, as well as location
of all said radios
Respondent shall upload the Dot Plan and submit it with their response. (Note: Dot Plan does not count toward
the 10 page limit.)
B. Respondent shall provide an explanation of how they intend to meet the expected staffing call for events (at
least 90% of the mutually agreed-upon staffing levels for any event). Your explanation should include
contingency plans for no-shows and late arrivals.
C. Event Operations and Protocol Plan. Respondent shall provide a complete explanation and plan for pre-event
preparation, event facilitation and post event protocol and upload the Event Operations and Protocol Plan
and submit it with their response. (Note: Event Operations and Protocol Plan should be limited to 3 pages
and does not count toward the 10 page limit.)
7. Training
A. Training Program. The Respondent shall provide a complete description of proposed training program provided to
crowd management and guest services personnel. Training program plans should be thoroughly detailed as to the
type of training being provided and when it is being provided. The successful Respondent will provide a
comprehensive plan that details out the weekly, monthly, and yearly training sessions, the hours and costs of this
training, the systematic logging and updating of the status of each supervisor’s acquired training, etc. Respondent
shall upload the Training Program and submit it with their response. (Note: The Training Program document
should be limited to 3 pages and does not count toward the 10 page limit.)
B. Training Program- Temporary Employees. Provide detailed description of protocols related to training of
temporary employees (fundraising groups, college teams, etc.). Respondent shall upload the description for the
Training Program for Temporary Employees and submit it with their response. (Note: The Training Program-
Temporary Employees document should be limited to 2 pages and does not count toward the 10 page limit.)
8. Additional Information Required from Respondent
A. What difficulties or challenges do you anticipate in providing services to the University and how do you plan to
manage these? What assistance will you require from the University?
B. Provide details regarding any special services or product characteristics, or other benefits offered, or advantages
to the University in selecting your company's product or service.
C. Labor Staffing & Strategic Workforce Management
a) Market-Specific Staffing Strategy. Provide a comprehensive overview of your staffing model.
Specifically, how is your strategy tailored to overcome the current volatility of the Twin Cities labor market
while meeting the high-capacity demands of a Big Ten venue?
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MBID No. 10196.2026.30.01.mw, Crowd Management, Guest Services Support, and 24/7 Building Security at Huntington Bank
Stadium for Home Athletic Events
b) Recruitment, Vetting, and Retention. Detail your methodology for the full employment lifecycle. How
do you identify, vet, and retain personnel who possess the dual-competency of technical security
proficiency and "guest-first" hospitality? Include your target retention metrics for 24/7 static sites versus
event-day surge staff.
c) Compensation and Market Competitiveness. Demonstrate how your proposed wage structure aligns with
or exceeds current local market data. How does your compensation philosophy directly mitigate turnover
and ensure the "highest accountability" mentioned in the Scope of Work?
d) Performance Incentives and Culture. Outline your employee incentive and recognition programs. How
are these initiatives structured to drive specific outcomes, such as zero-incident shifts, exceptional guest
interactions, and 100% attendance during high-volume event windows?
e) Contingency Planning for Market Overlap. Provide a formal "Peak Demand Contingency Plan." How
will you guarantee full staffing at Huntington Bank Stadium when concurrent major events at other local
venues (e.g., U.S. Bank Stadium, Target Field) are competing for the same labor pool? Include your
strategy for "Priority Staffing" in these scenarios.
f) Operational Efficiencies: On-Site Facilities. The University is able to provide dedicated on-site office
and training space for the Awarded Contractor. Quantify how the elimination of these overhead costs is
currently reflected in your proposed billable rates in Attachment D: Price List? How will this proximity
improve your "Stand-To" time and training frequency?
g) Operational Efficiencies: On-Site Laundry. The University is able to provide on-site laundry facilities
for the Awarded Contractor. Specify the rate adjustment or value-added service benefit this provides.
Quantify how the elimination of these overhead costs is currently reflected in your proposed billable rates
in Attachment D: Price List? How will you utilize this resource to ensure 100% compliance with the
uniform requirements outlined in Exhibit 1: Scope of Work, Description of Services, and Contract
Requirements?
Part 2: 24/7 Security Services for Huntington Bank Stadium
NOTE: Your response to Part 2: 24/7 Security Services for Huntington Bank Stadium of this Attachment cannot
exceed eight (8) pages.
1. Account Development
A. Provide a list of three (3) stadiums in which 24/7 security services were provided and a one (1) page description
of operating procedures in previous stadiums (university or professional).
a) Identify tasks that were performed and scope of work within each Project.
b) Identify how the internal timeframes and assurance of meeting key milestones within expected timeframes
were established by the Respondent.
c) Identify topics and items learned from previous accounts. Respondent to provide a Huntington Bank
Stadium migration plan to mitigate challenges encountered in previous account ownership transfer(s).
B. For each of the stadiums listed above in question 1, identify the company and account structures utilized and
retention rates for senior leadership.
C. For each of the stadiums listed above in question 1, provide a list of equipment that was provided for the
Respondent.
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