Homeowners and Flood Insurance Tracking & Payment Service Provider

Location:	Rhode Island
Posted:	Jun 12, 2026
Due:	Jul 10, 2026
Agency:	Rihousing
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services Q - Medical Services R - Professional, Administrative and Management Support Services
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSALS

________________________________________________________________________

Posting Date: June 12, 2026

Response Submission Deadline: 3:00 EST p.m. on July 10, 2026.

NOTE TO RESPONDENTS:

Please be advised that all submissions (including those not selected for engagement) may be made

available to the public on request pursuant to the Rhode Island Access to Public Records Act,

Chapter 2 of Title 38 of the Rhode Island General Laws (the “APRA”) upon award of a contract(s).

As a result, respondents are advised not to include information that they deem proprietary or

confidential or that constitutes a trade secret.

INTRODUCTION

Through this Request for Proposals (“RFP”), the Rhode Island Housing and Mortgage Finance

Corporation (“RIHousing”) seeks proposals from qualified firms to RIHousing seeks to engage a

qualified firm for our single-family loan portfolio to track the hazard, and flood insurance declaration

pages, to pay all invoices, to manage the process for placing customers on lender placed insurance,

and to manage the relationship with our force placed insurance carrier. The firm should be able to

provide phone-based customer service to our customers. The firm should have an online based system

for viewing of bills, declarations pages, and reporting. Our two portfolios contain approximately

32,000 first and second mortgages. Additionally, we are the sub-servicer for Maine State Housing

Authority. Our loan portfolio consists of properties in both Rhode Island and Maine.

INSTRUCTIONS

Proposals must be submitted via email to: Tony Impagliazzo, Assistant Director- Loan Servicing

at aimpagliazzo@rihousing.com no later than the response submission deadline set forth above.

Proposals that are not received by the response submission deadline or that do not adhere to

the submission instructions described herein shall not be accepted or considered by

RIHousing.

Proposals should be concise and adhere to the word count applicable to each section of this Request

for Proposals (“RFP”). Proposals should be presented on business letterhead and include all

attachments, certifications (including the Submissions Certification at Attachment A), and work

samples (as applicable). Please note that failure to provide any information, certification, or document

requested in this RFP may cause your submission not to be reviewed or considered by RIHousing.

RFP/RFQ Title: Homeowners and Flood

Insurance Tracking & Payment Service Provider

Respondent Name:

RIHousing may invite one or more finalists to make presentations, including demonstrations of

requested products, if applicable.

Updates, amendments and Q&As related to this Request for Proposals may be posted from time to

time at: RFPs & RFQs | RIHousing.

SCOPE OF WORK

Please see the Scope of Work as provided on Attachment B.

ITEMS TO BE INCLUDED WITH YOUR PROPOSAL

SUBMISSION

CHECK LIST

Section A:

General Firm Information (Total word limit: 500 words)

1. Provide a brief description of your firm, including but not limited to the

following:

a. Name of the principal(s) of the firm.

b. Name, business telephone number and business email address of the

representative of the firm authorized to discuss your proposal.

c. Locations of all offices of the firm.

d. Number of employees of the firm.

RIHousing requests that the contact information provided in response to this

subsection (1) be strictly limited to business addresses, telephone numbers, and

email addresses to protect any personal information from being made available

to the public pursuant to APRA.

Section B:

Experience and Resources (Total word limit: 3500 words)

1. Describe your firm and its capabilities. Support your capacity to perform the Scope

of Work.

2. Indicate which principals and associates from your firm would be involved in

providing services to RIHousing. Provide appropriate background information for

each person and identify their responsibilities.

3. If applicable, please indicate the name of any subcontractors that would be

involved in providing services to your firm and to RIHousing. Provide appropriate

background information for each person or entity, identify the person’s

responsibilities and outline their capabilities.

RFP/RFQ Title: Homeowners and Flood

Insurance Tracking & Payment Service Provider

Respondent Name:

4. Please include a current client roster, including a lead contact name and business

telephone number for each. Or provide a detailed list of references, including a

contact name and business telephone number for organizations or businesses for

whom you have performed similar work.

5. Describe your firm’s information security systems and the steps that your firm

takes to safeguard client communication, confidential information, and client

data. Include in your response whether your firm performs penetration testing,

your firm’s encryption methods, and whether client data is stored onshore or

offshore.

Section C:

Fee Structure (Total word limit:500 words)

The cost of services is one of the factors that will be considered in awarding this contract.

The information requested in this section is required to support the reasonableness of

your fees.

1. Please provide a cost proposal for providing the Scope of Work at Attachment B.

2. Provide an itemized breakdown of billing rates and hourly costs, list of key

personnel and their hourly rates, reimbursable expenses, etc. for any services that

may be requested in addition to the services previously described.

3. Please provide any other fee information applicable to the engagement that has

not been previously covered that you wish to bring to the attention of RIHousing.

Section D:

Minority Owned Business/Women Owned Business pursuant to

the Rhode Island State Purchases Act

1. In compliance with State law (R.I. Gen. Laws §§ 37-2-1 et seq; R.I. Gen. Laws §§

37-14.1-6), RIHousing encourages the participation of persons of color, women,

persons with disabilities and members of other State-protected classes. Include the

number and percentage of members of State-protected classes who are either

principals or senior managers in your firm, the number and percentage of members

of State-protected classes in your firm who will work on RIHousing’s engagement

and, if applicable, a copy of your Minority- or Women-Owned Business Enterprise

state certification. This information will be used in furtherance of Rhode Island

law.

Section E:

Miscellaneous (Total word limit: 1000 words)

1. Discuss any topics not covered in this RFP that you would like to bring to

RIHousing’s attention.

RFP/RFQ Title: Homeowners and Flood

Insurance Tracking & Payment Service Provider

Respondent Name:

Section F.

Certifications

All applicants must respond to and provide documentation as outlined in the Request for

Proposals Submission Certifications at Attachment A.

EVALUATION AND SELECTION

A selection committee consisting of RIHousing employees will review all proposals that meet the

requirements set forth in the “Instructions” section of this RFP and select based on the following

factors, weighted according to the needs and requirements of this particular project proposal:

• Professional capacity to undertake the Scope of Work (as evaluated by reference in Section B:

Experience and Resources);

• Proposed fee structure (as evaluated by reference in Section C: Fee Structure);

• Ability to perform within time and budget constraints (as evaluated by reference in Section B);

• Previous work experience and performance with RIHousing and/or similar organizations (as

provided in Section B: Experience and Resources, subsection 3);

• Recommendations from references (as provided in Section B: Experience and Resources,

subsection 3);

• Firm minority status (as requested in Section D: Firm minority status (in accordance with

Rhode Island law, as requested in Section D: Minority Owned Business/Women Owned

Business pursuant to the Rhode Island State Purchases Act)

• Other pertinent information submitted.

By this RFP, RIHousing has not committed itself to undertake the work set forth herein. RIHousing

reserves the right to reject all proposals, to rebid the original or amended scope of services and to

enter negotiations with one or more respondents. RIHousing reserves the right to make those

decisions after its receipt of responses. RIHousing’s decision on these matters is final.

For additional information contact: aimpagliazzo@rihousing.com

RFP/RFQ Title: Homeowners and Flood

Insurance Tracking & Payment Service Provider

Respondent Name:

Attachment A

Requests for Proposals Submission Certifications

Please respond to all items below and include them in your response to this RFP. Be sure to include

any additional information in the space provided or as an attachment as needed. Please ensure that

any attachments refer to the appropriate item by name (i.e., “Conflict of Interest,” “Major State

Decision Maker,” etc.)

Total word limit for Sections A and B: 500 words

Section A: Conflicts of Interest

1. Identify any conflict of interest that may arise because of business activities or ventures by

your firm and associates of your firm, employees, or subcontractors because of any

individual’s status as a member of the board of directors of any organization likely to interact

with RIHousing. If there is none, check below.

☐ None

2. Describe how your firm will handle actual and or potential conflicts of interest (please include

in your proposal or attach a sheet with this information).

Section B: Litigation, Proceedings, Investigations

1. Identify any material litigation, administrative proceedings, or investigations in which your

firm is currently involved. If there is none, check below.

☐ None

2. Identify any material litigation, administrative proceedings, or investigations to which your

firm or any of its principals, partners, associates, subcontractors, or support staff was a party,

that has been finally adjudicated or settled within the past two (2) years. If there is none,

check below.

☐ None

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.