Service Delivery Transformation

Location:	Washington
Posted:	Mar 2, 2026
Due:	Mar 31, 2026
Agency:	Washington Metropolitan Area Transit Authority
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services
Solicitation No:	WMATA-0000010698
Publication URL:	To access bid details, please log in.

SEP Program:

Solicitation Name:

SEP %:

Solicitation ID:

WMATA-0000010698

Solicitation Format/Type:

Sell Solicitation

RFx

Solicitation Round:

Solicitation Version:

Solicitation Start Date:

03/02/2026 8:00AM EST

03/31/2026 05:00 PM EDT

Solicitation End Date:

Pre Bid/Proposal Date:

Bid/Propose on all Lines Items:

Yes

Solicitation Description:

WMATA is looking for a vendor who will leverage ServiceNow and transform Service Delivery for Digital Modernization WMATA's Information Technology department. WMATA is also looking for the vendor to implement Software and Hardware Asset management. This is a Firm Fixed Price contract, funding by Capital funds.


	Payment Terms:

	Edits to Submitted Bids:
		Allowed
	Multiple Bids:
		Not Allowed

Contact:

Barna, Autumn R

Phone:

arbarna@wmata.com

Email:

Online Discussion:

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Service Delivery Transformation

See also