Service Delivery Transformation

Location: Washington
Posted: Mar 2, 2026
Due: Mar 31, 2026
Agency: Washington Metropolitan Area Transit Authority
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
  • R - Professional, Administrative and Management Support Services
Solicitation No: WMATA-0000010698
Publication URL: To access bid details, please log in.
SEP Program:
Solicitation Name:
Service Delivery Transformation
SEP %:
Solicitation ID:
WMATA-0000010698
Solicitation Format/Type:
Sell Solicitation
RFx
Solicitation Round:
1
Solicitation Version:
4
Solicitation Start Date:
03/02/2026 8:00AM EST
03/31/2026 05:00 PM EDT
Solicitation End Date:
Pre Bid/Proposal Date:
Bid/Propose on all Lines Items:
Yes
Solicitation Description:
WMATA is looking for a vendor who will leverage ServiceNow and transform Service Delivery for Digital Modernization WMATA's Information Technology department. WMATA is also looking for the vendor to implement Software and Hardware Asset management. This is a Firm Fixed Price contract, funding by Capital funds.
Payment Terms:
Edits to Submitted Bids:
Allowed
Multiple Bids:
Not Allowed
Contact:
Barna, Autumn R
Phone:
arbarna@wmata.com
Email:
Online Discussion:
Live Chat Help:
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