PUBLIC SAFETY ANSWERING POINT(PSAP) SERVICES

County of Aroostook
Invitation to Bid
REQUEST FOR PROPOSAL
For
PUBLIC SAFETY ANSWERING POINT
(PSAP) SERVICES
RFP Release Date
September 18, 2026
Proposal Submittal Deadline
Friday
November 6, 2026
at 2:00 p.m.
Questions with regard to submissions,
process, or proposals can be emailed to:
Peter Johnson
Sheriff
peter.johnson@aroostook.me.us

REQUEST FOR PROPOSALS
for
Public Safety Answering Point (PSAP) Services
NOTICE IS HEREBY GIVEN that the County of Aroostook ("County") is issuing this Request for
Proposals ("RFP") for preparation of Public Safety Answering Point (PSAP) Services.
PSAP Centers are solely responsible for ensuring proposals are received by the County on or before
the submittal deadline. Proposals must be received no later than 2:00 p.m., on Friday, November
6, 2026 at the following address:
County of Aroostook
Attn: Justin Tibbetts
County Administrator
144 Sweden Street, Suite 1
Caribou, ME 04736
An original copy must be signed by a representative authorized to bind the PSAP Center. Proposals
submitted by facsimile or email are not acceptable and will not be considered. The original signed
proposal is to be submitted along with the "Cost Proposal" in a sealed package labeled "Public Safety
Answering Point (PSAP) Services - DO NOT OPEN" clearly marked on the outside of the package.
Failure to comply with the requirements set forth in this RFP may result in disqualification. Proposals
and/or modifications received subsequent to the hour and date specified above will not be
considered. Submitted proposals may be withdrawn at any time prior to the submission time
specified in this RFP, provided notification is received in writing before the submittal deadline.
Proposals cannot be changed or withdrawn after the submittal deadline. No handwritten notations or
corrections will be allowed. The responding Consultant is solely responsible for all costs related to
the preparation of the proposal.
The County reserves the right to reject all proposals and to waive any minor informalities or
irregularities contained in any proposal. Acceptance of any proposal submitted pursuant to this RFP
shall not constitute any implied intent to enter into a contract.
The contract award, if any, will be made to the PSAP Center who, in the County's sole discretion, is
best able to perform the required services in a manner most beneficial to the County.
The RFP is available on the County of Aroostook website. (www.aroostook.me.us)

RFP: (PSAP) Services
Introduction
The County of Aroostook is accepting Proposals for a qualified Public Safety Answering Point (PSAP) as
defined by the State of Maine Emergency Services Communication Bureau to provide Emergency Call
Answering services for the County of Aroostook.
The RFP is intended to provide a common and uniform set of instructions to guide proposers through
the development of proposals.
There is no expressed or implied obligation for the County of Aroostook to reimburse responding
PSAPS for any expenses incurred in preparing proposals in response to this request. Materials
submitted by respondents are subject to public inspection under the Maine Freedom of Access Act.
During the evaluation process, the County of Aroostook reserves the right, where it may serve
the County's best interest, to request additional information or clarification from proposers, or
to allow corrections of errors or omissions.
The County reserves the right to retain all proposals submitted and to use any idea(s) in a proposal
regardless of whether that proposal is selected. Submission of a proposal indicates acceptance by the
firm of the conditions contained in the request for proposals, unless clearly and specifically noted in
the proposal submitted and confirmed in the contract between the County of Aroostook and the
firm selected.
It is anticipated the selection of a PSAP will be completed in a timely fashion upon submittal of
proposals. Following the notification of the selected firm, a recommendation and proposed
contract will be prepared for review and approval by the County Commissioners. The County
reserves the right to reject any or all proposals, to waive any non-material irregularities or information
in any proposal, and to accept or reject any items or combination of items.
Proposals must be responsive to County's request. The County shall determine the most responsive
and qualified consultant providing the best service at the most reasonable cost. Cost alone shall
not be the determinative factor. Other consideration will include, but not limited to, experience
providing E-911 answering services in Maine and references from current communities and/or
counties where services are provided.
The request for proposals does not obligate the County to award a contract or complete the project
and the County reserves the right to cancel the solicitation if deemed in its best interest.

RFP: (PSAP) Services
Scope of Services
Public Safety Answering Point (PSAP) services
The ASO is seeking a qualified Public Safety Answering Point (PSAP) as defined by the State of Maine
Emergency Services Communication Bureau to provide Emergency 911 call answering services for the
County of Aroostook.
The ASO is already a Dispatch-Only-Agency that is duly authorized to dispatch emergency services
within a designated area.
Since the ASO cannot by law be its own PSAP, we are seeking to contract with an existing PSAP who
can provide us with a relayed transfer method defined as a process whereby the telephone
answerer receives the call takes the information from the caller and thereafter transfers essential
information to the proper emergency responder.

RFP: (PSAP) Services
Bid Specifications Proposal
Public Safety Answering Point (PSAP) services
Date of Opening: Friday November 6, 2026 at 2:00 P.M.
Bidder: ______________________________________________________________________________
1. A Bid is hereby submitted Public Safety Answering Point (PSAP Services):
Year 1: Per Capita cost $________ X 66,300 (Aroostook's Population) = Annual Cost $_____________
Year 2: Per Capita cost $________ X 66,300 (Aroostook's Population) = Annual Cost $_____________
DELIVERY DATE: _______________________________________________________________________
The County of Aroostook anticipates entering an initial two-year term with a successful bidder, but does
reserve the right to end the contract after the first year if not satisfied with the service. In addition, if after
two years, the County and bidder are satisfied with the service, the County reserves the right to negotiate
up to an additional two-year term with the successful bidder.
The County of Aroostook reserves the right to accept or reject any and or all bids or portions thereof, or
waive any technicalities or formalities deemed to be in the best interest of the County of Aroostook.
The undersigned agree to deliver services in accordance with specifications and at price quoted.
PSAP: ______________________________________________________________________________
NAME & TITLE: ______________________________________________________________________
ADDRESS: __________________________________________________________________________
E-MAIL ADDRESS: ____________________________________________________________________
DATE: ___________________________ SIGNATURE: ________________________________________
NOTE: Retain one copy for your records