Next Generation Call Center Solution

Location: Georgia
Posted: May 20, 2026
Due: Jul 27, 2026
Agency: State Government of Georgia
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: PE-48401-RFI-2026-000000577
Publication URL: To access bid details, please log in.
Event ID Event Title Government Entity Start Date (ET) End Date (ET)
PE-48401-RFI-2026-000000577 Next Generation Call Center Solution Transportation-2, Department Of
May 14, 2026 @ 01:24 PM
Jul 27, 2026 @ 08:00 AM
Next Generation Call Center Solution

Start Date: May 14, 2026 @ 01:24 PM ET

End Date:
Jul 27, 2026 @ 08:00 AM ET

Event ID: PE-48401-RFI-2026-000000577
Event Type: Request for Information
Event Status: Open
Purchase Type: Request for Information
Category Type: Services / Special Projects
Government Type: state
Fiscal Year: 2026


Description


The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor).

NIGP Codes
Code Description
92045 Software Maintenance and Support Services
91861 Smart Technology Consulting Services
91893 Security and Safety Consulting
91875 Management Consulting
91596 Web Page Design, Management and Maintenance Services
BuyerContact:

Haley Ford
hford1@dot.ga.gov

470-549-6535

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