Case Management System Solution

Location: British Columbia
Posted: Dec 12, 2024
Due: Jan 7, 2025
Agency: Government of British Columbia
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: 207955
Publication URL: To access bid details, please log in.
Status: Open
Opportunity ID: 207955
Opportunity Description: Case Management System Solution
Commodities: Information technology IT management services
Type: Request for Information
Issue Date and Time (Pacific Time): 2024-12-12 2:01:29 PM
Closing Date and Time (Pacific Time): 2025-01-07 12:00:00 PM
# of Amendments: 0
Last Updated: 2024-12-12 2:01:29 PM
Organization (Issued by): Ministry of Finance
Organization (Issued for): Revenue Division
Interested Vendor List Available: No

RFx General Information
Opportunity Type
Request for Information
Notice Type
Opportunity Description
Case Management System Solution
Opportunity ID
Status
Open
Source System
General information for Case Management System Solution - Lot : 1 / Amendment : 0
Issued by
Ministry of Finance
General information for Case Management System Solution - Lot : 1 / Amendment : 0
Issued for
Revenue Division
General information for Case Management System Solution - Lot : 1 / Amendment : 0
Main Commodity
Information technology IT management services
BC GSIN Commodities
Lot # Lot refers to a stage in an RFx.
1
Amendment #
0
Amendment History
Issue Date
2024-12-12 2:01:29 PM
Closing Date and Time
2025-01-07 12:00:00 PM
Delivery of Submissions
Submissions must be submitted using one of the following delivery methods:
BC Bid Electronic Submission: Submit an electronic Submission using BC Bid.  Submissions must be in accordance with the requirements set out in the process rules for the subject RFx.  Only pre-authorized electronic bidders registered on the BC Bid system can make an electronic Submission using the BC Bid system.
OR
Email Submission: Submit a Submission by email. Submissions by email must be submitted to the email address specified below in accordance with the email submission instructions set out in the process rules for the subject RFx. Include the opportunity description and ID in the subject line of the email.

Email address

General information for Case Management System Solution - Lot : 1 / Amendment : 0
FIN.IMBProcurement@gov.bc.ca
Contact Address
Delivery of Submissions

Submissions must be submitted using one of the following delivery methods:

BC Bid Electronic Submission: Submit an electronic Submission using BC Bid.  Only pre-authorized electronic bidders registered on the BC Bid system can make an electronic Submission using the BC Bid system.

or

Closing Location
Opening Date and Time (yyyy-MM-dd)
12:00:00 AM
View Unverified Bids
Opening Location
Summary Details

Ministry of Finance
The Ministry of Finance (the “Ministry”) is responsible for developing and implementing the core financial functions of the Government of British Columbia (the “Province”).  Key functions of the Ministry include economic, fiscal, and financial policy, revenue and tax administration, budgeting and forecasting, accounting, investment planning, debt management, banking services, security and risk management, and internal audit and compliance monitoring.  The Ministry is also responsible for the Province’s revenue, tax and benefit administration and is committed to ensuring gender equity is reflected in government budgets, policies, and programs.
Revenue Division
The Revenue Division is comprised of many diverse branches and teams and provides administration and compliance activities for tax statutes administered by the Ministry, including audit assessments, tax refunds, and tax credit and benefit programs. This business area also collects royalties, taxes and fees levied on mineral, oil and gas production and works with other levels of government collecting taxes on behalf of the province.
Consumer Taxation Audit Branch
With approximately 220 staff distributed throughout British Columbia and Ontario, we conduct numerous audits every year, both in and outside of B.C. covering all industry types. CTAB has operations in: Vancouver, Surrey, Victoria, Mississauga, Ontario, Kelowna, Penticton, Cranbrook, Prince George, Kamloops, Williams Lake, Terrace, Dawson Creek, Fort St John, Courtenay, Nanaimo

The branch carries out audit and compliance activities, including refund verifications and inspections, for the province’s consumption tax system which generates approximately six billion dollars in annual revenue to support programs for education, health care, social service and other public service needs of British Columbians. We also perform audit compliance and education activities on consumption taxes for a variety of other organizations including Tourism B.C., the Cowichan (Aboriginal) Band, various municipalities, and for 48 individual states and nine provinces under the International Fuel Tax Agreement (IFTA) and the International Registration Plan (IRP).

The purpose of this RFI is to gather information that may be useful to the Ministry with respect to a potential future procurement or other process or initiative. This RFI is not: (i) a tender notice or call for tenders; (ii) a notice of intended procurement; or (iii) a notice of planned procurement.
The Ministry of Finance, is looking to the market to understand the potential for and the approximate costs of a Case Management System/solution that can address the following requirements:
1.         Lead Management
2.         Case Management
3.         Reporting
4.         Security
5.         Systems Integration

Estimated Contract Duration (in months) The estimated contract duration includes the full length of the contract, including any potential extensions. Further details on the contract term may be described in the Rfx document and is subject to contract finalizaton.
Process
Additional Information
Official Contact Details
RFx Documents
RFx Documents for Case Management System Solution - Lot : 1 / Amendment : 0
Title Type Att. Last Modification
(Pacific Time)
RFI Case Management System RFx Documents (Approved)
Appendix A RFx Documents (Approved)
2 Result(s)
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