Emergency Services IP Network (ESInet) and Next Generation Core Services (NGCS) to Enable Statewide Delivery of Next Generation 911 (NG911)
| Location: | Nebraska |
|---|---|
| Posted: | Feb 10, 2026 |
| Due: | Mar 25, 2026 |
| Agency: | State Government of Nebraska |
| Type of Government: | State & Local |
| Category: |
|
| Publication URL: | To access bid details, please log in. |
RFP 202691101
PLEASE NOTE: THE BELOW SOLICITATION IS THE RESPONSIBILITY OF THE AGENCY LISTED BELOW. ANY INQUIRIES OR CONCERNS REGARDING SUCH SOLICITATION SHOULD BE DIRECTED TO THE AGENCY CONTACT LISTED BELOW.
AGENCY:Nebraska Public Service Commission
CONTACT:David Sankey
Phone: 402-471-3101 Email: dave.sankey@nebraska.gov
OPENING DATE:March 25, 2026 at 2:00 PM CST
The bid opening will occur in accordance with the Schedule of Events detailed in the solicitation linked below.
PROJECT DESCRIPTION:The Nebraska Public Service Commission (“NPSC” or “Commission”) is issuing this solicitation for the purpose of selecting a qualified bidder or bidders to contract for the provision of an Emergency Services IP Network (ESInet) and Next Generation Core Services (NGCS) to enable statewide delivery of Next Generation 911 (NG911). The selected contractor will design, implement, test, cutover, operate, and maintain the solution, provide 24×7 support and manage the transition from existing legacy and NG911 systems to the Contractor’s NG911 solution.
Pre-Conference Written Questions regarding the project are due no later than February 23, 2026.
Intent to Attend Solicitation Conference is due no later than February 23, 2026.
Post-Conference Written Questions regarding the project are due no later than March 6, 2026.
| Project Documents | Date Posted | Document Format(s) |
| Request for Proposal: | 02/10/26 | |
| Cost Proposal: | 02/10/26 | Excel |
| Technical Matrix: | 02/10/26 | Excel |
Attachment Preview
PUBLIC SERVICE COMMISSION
REQUEST FOR PROPOSALS
FOR EMERGENCY SERVICES IP NETWORK (ESInet) and
NEXT GENERATION CORE SERVICES (NGCS)
COMMISSIONERS:
ERIC KAMLER
CHRISTIAN MIRCH
Public Service Commission
300 The Atrium, 1200 N Street
Lincoln, Nebraska 68509
TIM SCHRAM
KEVIN STOCKER
DAN WATERMEIER
Contents
Executive Summary ......................................................................................................................................................7
Project Requirements and Scope of Work .....................................................................................................................8
A.
PROJECT OVERVIEW AND BACKGROUND INFORMATION...............................................................................8
Background ...................................................................................................................................................................... 8
Project Overview ............................................................................................................................................................... 8
Justification for the Proposed System ................................................................................................................................ 9
Referenced Documents .................................................................................................................................................. 10
B.
SCOPE OF WORK .........................................................................................................................................11
Services to be Provided ................................................................................................................................................... 11
Applicable Standards ...................................................................................................................................................... 12
Federal Communications Commission Rules .................................................................................................................. 12
Other Industry Standards ................................................................................................................................................ 12
Conformance to Standards ............................................................................................................................................. 13
Baseline Conformance.................................................................................................................................................... 13
Gap Identification (Proposal Requirement) ...................................................................................................................... 13
Standards Updates (Post-Award)..................................................................................................................................... 13
Non-Disclosure and Breach ............................................................................................................................................ 13
Deviation Classification (Proposal Requirement) ............................................................................................................. 13
Remediation Plan and Progress ....................................................................................................................................... 14
Interoperability ............................................................................................................................................................... 14
NENA NG911 i3 Standard Conformance .......................................................................................................................... 14
C.
WORK PLAN AND PROJECT PLANNING ........................................................................................................21
D.
DELIVERABLES AND DELIVERABLE APPROVAL PROCESS .............................................................................24
Submission Requirements .............................................................................................................................................. 26
E.
TECHNICAL REQUIREMENTS........................................................................................................................27
1.
ESInet Requirements....................................................................................................................................27
1.1. Architecture and Topology............................................................................................................................28
1.1.1. ESInet Diagrams...........................................................................................................................................28
1.1.2. ESInet Interconnection.................................................................................................................................28
1.2. External and PSAP Connectivity....................................................................................................................29
1.2.1. Originating Service Provider (OSP) Connection .............................................................................................29
1.2.2. PSAP Connection .........................................................................................................................................29
1.3. Legacy Interoperability .................................................................................................................................30
1.3.1. Legacy Network Gateway (LNG)....................................................................................................................30
1.3.2. Legacy Selective Router Gateway (LSRG)......................................................................................................32
1.3.3. Legacy PSAP Gateway (LPG) .........................................................................................................................32
1.4. Network Behavior and Performance .............................................................................................................33
1.4.1. ESInet IP Routing ..........................................................................................................................................33
1.4.2. ESInet Bandwidth .........................................................................................................................................34
1.4.3. Quality of Service (QoS)................................................................................................................................34
1.4.4. Traffic Flow Requirements............................................................................................................................35
1.4.5. Traffic Shaping .............................................................................................................................................35
1.4.6. ESInet Network Time ....................................................................................................................................35
1.5. Resilience and Service Levels.......................................................................................................................35
1.5.1. ESInet Availability.........................................................................................................................................35
1.5.2. ESInet Reliability ..........................................................................................................................................36
1.6. Operations and Management .......................................................................................................................36
1.6.1. ESInet Monitoring and Management .............................................................................................................36
1.6.2. ESInet Maintenance Window ........................................................................................................................37
1.7. Implementation Details................................................................................................................................37
1.7.1. Port Mapping................................................................................................................................................37
2.
Next Generation Core Services (NGCS) Requirements ..................................................................................38
2.1. Edge Security and Ingress.............................................................................................................................39
Page 2 of 130
2.1.1. Border Control Function (BCF)......................................................................................................................39
2.1.2. STIR/SHAKEN Support..................................................................................................................................40
2.1.3. Security Mechanisms ...................................................................................................................................40
2.2. Core Routing and Location ...........................................................................................................................40
2.2.1. Emergency Services Routing Proxy (ESRP) ....................................................................................................40
2.2.1.1. Policy Store..................................................................................................................................................41
2.2.2. Location Information Server (LIS)..................................................................................................................42
2.2.3. Location Database (LDB)..............................................................................................................................43
2.2.4. Emergency Call Routing Function / Location Validation Function (ECRF/LVF) ................................................43
2.2.5. Forest Guide ................................................................................................................................................44
2.2.6. Service/Agency Locator (SAL) .......................................................................................................................45
2.3. Data and Enrichment ...................................................................................................................................45
2.3.1. Additional Data Repository (ADR) .................................................................................................................45
2.4. Call Flow and Media Handling ......................................................................................................................46
2.4.1. Call Flow and Session Handling Requirements .............................................................................................46
2.4.2. Media Quality of Service (QoS)......................................................................................................................46
2.4.2.1. Audio 46
2.4.2.2. Video 46
2.4.2.3. Text 47
2.4.3. Interactive Multimedia Response Service (IMRS)...........................................................................................47
2.4.4. Bridge 47
2.5. Egress and External Interfaces......................................................................................................................48
2.5.1. Outgoing Call Interface Function (OCIF) .......................................................................................................48
3.
GIS and Database Services Requirements ....................................................................................................49
3.1. Data Management and Interfaces.................................................................................................................49
3.1.1. GIS and Database Management Functionality...............................................................................................49
3.1.2. Spatial Interface (SI) Functionality ................................................................................................................50
3.2. Core Data Services.......................................................................................................................................51
3.2.1. Mapping Data Service...................................................................................................................................51
3.2.2. MSAG Conversion Service (MCS) ..................................................................................................................51
3.2.3. Geocode Conversion Service (GCS)..............................................................................................................52
3.3. PSAP-Facing Services...................................................................................................................................52
3.3.1. PSAP Mapping Service..................................................................................................................................52
3.3.2. Map Discrepancy Reporting..........................................................................................................................52
3.4. External Integrations ....................................................................................................................................52
4.
Security Requirements .................................................................................................................................53
4.1. Management and Process Control................................................................................................................53
4.1.1. Personnel Roles and Responsibilities ...........................................................................................................53
4.1.2. Identity Management....................................................................................................................................54
4.1.2.1. Roles 55
4.1.3. Policies and Procedures...............................................................................................................................55
4.1.3.1. Incident Response Plans ..............................................................................................................................56
4.1.4. Authorization and Data Rights Management .................................................................................................56
4.2. Information System Infrastructure and Management ....................................................................................57
4.2.1. Device Inventory...........................................................................................................................................57
4.2.2. Patching and Update Management ...............................................................................................................58
4.2.3. Segmentation and Traffic Separation ............................................................................................................58
4.2.4. Network Boundary Protection.......................................................................................................................59
4.2.4.1. External Connections ...................................................................................................................................59
4.2.4.2. Demilitarized Zones (DMZ) ...........................................................................................................................59
4.2.4.3. Defense in Depth .........................................................................................................................................60
4.2.4.4. Remote Access ............................................................................................................................................60
4.2.5. Infrastructure Resilience ..............................................................................................................................60
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4.3. Authentication and Federated SSO...............................................................................................................61
4.4. Cryptography and Public Key Infrastructure ..................................................................................................61
4.4.1. Cryptographic Keys ......................................................................................................................................62
4.4.2. Use of Self-Signed Certificates .....................................................................................................................62
4.5. Integrity Protection.......................................................................................................................................63
4.5.1. JSON Web Signatures (JWS)..........................................................................................................................63
4.6. Information Privacy ......................................................................................................................................63
4.7. Security Assessment and Audit ....................................................................................................................64
4.7.1. Assessment and Audit Documentation.........................................................................................................64
4.8. Security Monitoring, Detection, and Alerting .................................................................................................64
4.8.1. Security Event Logging and Continuous Monitoring .......................................................................................64
4.8.1.1. Time Synchronization ...................................................................................................................................65
4.8.2. Denial of Service and Telephony Denial of Service (DoS/TDoS) ......................................................................65
4.8.3. Intrusion Detection and Prevention Systems (IDS/IPS) ..................................................................................66
4.9. Domain Name System (DNS) ........................................................................................................................66
5.
Reporting Services Requirements .................................................................................................................67
5.1. Reporting and Data Collection Requirements ...............................................................................................67
5.2. Logging Service ............................................................................................................................................67
5.3. i3 Logging and Reporting Requirements ........................................................................................................67
5.4. Functional Element Reporting ......................................................................................................................68
5.5. Monitoring, Outages, Failover, Trouble Tickets, and Escalation .....................................................................68
5.6. Maintenance and Configuration Reports.......................................................................................................69
5.7. Discrepancy Reporting .................................................................................................................................69
5.7.1. Policy and Core Routing ...............................................................................................................................70
5.7.1.1. Policy Store Discrepancy Report...................................................................................................................70
5.7.1.2. Policy Discrepancy Report............................................................................................................................70
5.7.1.3. Emergency Services Routing Proxy (ESRP) Discrepancy Report .....................................................................70
5.7.2. Location and GIS Sources ............................................................................................................................70
5.7.2.1. Location Information Server (LIS) Discrepancy Report...................................................................................70
5.7.2.2. GIS Discrepancy Report ...............................................................................................................................70
5.7.2.3. MSAG Conversion Service Discrepancy Report .............................................................................................71
5.7.2.4. LoST Discrepancy Report .............................................................................................................................71
5.7.3. Signaling and Edge .......................................................................................................................................72
5.7.3.1. SIP Discrepancy Report ................................................................................................................................72
5.7.3.2. Border Control Function (BCF) Discrepancy Report ......................................................................................72
5.7.4. Network and Infrastructure ..........................................................................................................................72
5.7.4.1. Network Discrepancy Report ........................................................................................................................72
5.7.5. Security and Trust ........................................................................................................................................73
5.7.5.1. Permissions/Security/Authentication Discrepancy Report ............................................................................73
5.7.5.2. Log Signature/Certificate Discrepancy Report...............................................................................................73
5.7.6. Data and Logging..........................................................................................................................................73
5.7.6.1. Logging Service Discrepancy Report .............................................................................................................73
5.7.6.2. ADR/IS-ADR Discrepancy Report ..................................................................................................................74
5.7.7. PSAP Operations and Treatments .................................................................................................................74
5.7.7.1. PSAP Call Taker Discrepancy Report.............................................................................................................74
5.7.7.2. Call Transfer Failure Discrepancy Report ......................................................................................................74
5.7.7.3. Interactive Media Response (IMR) Discrepancy Report..................................................................................74
5.7.8. External Providers ........................................................................................................................................75
5.7.8.1. Originating Service Provider Discrepancy Report...........................................................................................75
5.7.9. Test and Tools ..............................................................................................................................................75
5.7.9.1. Test Call Generator Discrepancy Report .......................................................................................................75
6.
Installation Requirements ............................................................................................................................76
6.1. Installation Services .....................................................................................................................................76
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6.2. Wiring and Cabling .......................................................................................................................................77
6.3. Grounding ....................................................................................................................................................77
7.
Training ........................................................................................................................................................78
7.1. Audiences and Scope...................................................................................................................................78
7.2. Training Elements.........................................................................................................................................78
7.3. Technical Assistance ...................................................................................................................................78
7.4. Schedule and Locations ...............................................................................................................................78
7.5. Training Materials.........................................................................................................................................78
7.6. Post-Deployment Training and Costs (Proposal Requirement) ......................................................................79
7.7. Comprehension, Testing, and Certification...................................................................................................79
7.8. Training Plan and Samples (Proposal Requirement) ......................................................................................79
8.
Operations and Service Management Requirements.....................................................................................80
8.1. Service Management Framework..................................................................................................................80
8.1.1. Service Management Plan ............................................................................................................................80
8.1.2. Service Level Agreement (SLA)......................................................................................................................81
8.1.3. Compliance and Risk Management ..............................................................................................................82
8.1.4. Monthly Project Review and Compliance ......................................................................................................82
8.2. Continuity and Resilience.............................................................................................................................83
8.2.1. Availability ...................................................................................................................................................83
8.2.2. Continuity of Operations Plan (COOP) ..........................................................................................................83
8.2.3. Disaster Recovery (DR) .................................................................................................................................83
8.3. Operations Centers and Support ..................................................................................................................84
8.3.1. Network Operations Center (NOC) ...............................................................................................................84
8.3.2. Security Operations Center (SOC) ................................................................................................................85
8.3.3. Help Desk ....................................................................................................................................................85
8.3.3.1. Trouble Handling and Ticketing Requirements ..............................................................................................86
8.3.3.2. Monitoring of Applications and Equipment....................................................................................................86
8.3.3.3. Root Cause Analysis.....................................................................................................................................86
8.3.4. Customer Support Services..........................................................................................................................86
8.4. Monitoring and Event Management...............................................................................................................87
8.4.1. Alarm Categories .........................................................................................................................................87
8.5. Change, Maintenance, and Release Management.........................................................................................88
8.5.1. Change Management Requirements.............................................................................................................88
8.5.1.1. Security Considerations in Change Management ..........................................................................................89
8.5.2. Scheduled Maintenance Process .................................................................................................................89
8.5.3. Software Development Process....................................................................................................................90
8.5.4. Software Updates and Improvements...........................................................................................................90
8.6. Spares and Inventory....................................................................................................................................91
8.6.1. Spares 91
8.6.2. Spare Inventory at Data Centers ...................................................................................................................92
9.
Value Add and Optional Services ..................................................................................................................93
9.1. Call Handling Equipment (CHE) Services ......................................................................................................93
9.2. ESInet and NGCS backup system .................................................................................................................93
10.
Use Case Examples for Use with Response ..................................................................................................94
10.1. Instructions..................................................................................................................................................94
10.2. Additional Examples.....................................................................................................................................96
Procurement Procedure .............................................................................................................................................98
A.
GENERAL INFORMATION .............................................................................................................................98
B.
PROCURING OFFICE AND COMMUNICATION WITH STATE STAFF AND EVALUATORS ...................................98
C.
SCHEDULE OF EVENTS ................................................................................................................................98
D.
WRITTEN QUESTIONS AND ANSWERS........................................................................................................101
E.
SOLICITATION CONFERENCE ....................................................................................................................101
F.
NOTICE OF INTENT TO ATTEND MANDATORY SOLICITATION CONFERENCE...............................................101
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