PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT

Location:	Georgia
Posted:	Aug 4, 2026
Due:	Aug 7, 2026
Agency:	City of College Park
Type of Government:	State & Local
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	27-64
Publication URL:	To access bid details, please log in.

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CITY OF COLLEGE PARK Contracts and Procurement Department

Attention: Carl Hall, Purchasing Department

3667 Main Street City Hall

College Park, Georgia 30337

Email: Carlton.Hall@collegeparkga.gov Phone: (404)-767-1537

RE: REQUEST FOR INFORMATION NO. 27-64

PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL

ASSESSMENT

OBJECTIVE

Purpose of the Request for Information

The City of College Park is issuing this Request for Information (RFI) to obtain information from qualified

consulting firms with experience in municipal public works operations, organizational assessments,

operational efficiency studies, staffing analyses, and performance management.

The purpose of this RFI is to gather industry input regarding methodologies, evaluation approaches, project

considerations, anticipated deliverables, data requirements, scheduling considerations, and best practices

associated with conducting a comprehensive Public Works Operational Efficiency and Organizational

Assessment.

Information received through this RFI will assist the City in refining the project scope, identifying industry

best practices, developing procurement strategies, and preparing a future Request for Proposals (RFP). This

RFI is for information gathering and planning purposes only.

Background

The City of College Park Public Works Department provides essential infrastructure, maintenance, utility,

sanitation, and municipal support services to residents, businesses, and visitors.

The Department currently includes the following divisions:

• Administration

• Buildings and Grounds / Parks

• Highways and Streets

• Sanitation

• Stormwater Utility

• Water and Sewer

As part of its commitment to continuous improvement, the City is exploring opportunities to enhance

operational efficiency, organizational effectiveness, customer service, workforce utilization, technology

integration, and long-term sustainability throughout the Public Works Department.

The City seeks industry input regarding the components and methodologies that should be considered in a

comprehensive operational assessment.

Project Goals

The City is interested in obtaining recommendations that may assist in:

• Improving operational efficiency and effectiveness

• Optimizing organizational structure and staffing

• Enhancing utilization of personnel, equipment, and technology

• Evaluating service delivery methods

• Identifying opportunities for operational improvements and cost efficiencies

• Strengthening communication and accountability

• Developing meaningful performance measures

• Improving long-term planning and asset management

• Establishing a framework for continuous improvement

Areas of Interest and Requested Feedback

The City requests information regarding approaches, methodologies, and best practices that firms

recommend when conducting a comprehensive Public Works Operational Efficiency and Organizational

Assessment.

Respondents are encouraged to describe how they would typically evaluate the following areas and identify

any additional components the City should consider including in a future solicitation.

Organizational Assessment

Potential areas of evaluation may include:

• Organizational structure

• Division responsibilities

• Reporting relationships

• Span of control

• Management practices

• Decision-making processes

• Internal communication

• Organizational accountability

• Succession planning

Staffing and Workforce Analysis

Potential evaluation topics include:

• Staffing levels

• Workforce allocation

• Position classifications

• Vacancy trends

• Overtime utilization

• Workload distribution

• Productivity

• Cross-training opportunities

• Workforce planning

Operational Assessment

The City welcomes recommendations regarding evaluation of operational practices within each Public Works

division, including:

• Administration

• Buildings and Grounds / Parks

• Highways and Streets

• Sanitation

• Stormwater Utility

• Water and Sewer

Respondents are encouraged to identify operational practices, service delivery models, and industry best

practices that should be evaluated.

Work Management and Business Processes

Examples include:

• Work order management

• Scheduling practices

• Service request management

• Preventive maintenance programs

• Workflow processes

• Data collection

• Reporting methods

• Process standardization

Technology Assessment

Potential evaluation areas include:

• Asset management systems

• Work order software

• GIS

• Mobile technology

• Fleet management systems

• Customer service platforms

• Reporting tools

• Data analytics

Fleet and Equipment Management

Potential topics include:

• Fleet inventory

• Equipment utilization

• Preventive maintenance

• Replacement planning

• Lifecycle management

• Fleet costs

Financial and Operational Performance

Potential evaluation topics include:

• Department operating costs

• Labor utilization

• Equipment costs

• Contracted services

• Cost recovery practices

• Budget development

• Opportunities for operational efficiencies

Performance Measurement

The City welcomes recommendations regarding:

• Key Performance Indicators (KPIs)

• Service level metrics

• Productivity measures

• Customer service measures

• Benchmarking

• Executive dashboards

• Performance reporting

Employee and Department Engagement

Respondents are encouraged to describe approaches used to obtain input from:

• Executive Leadership

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid Number:	27-64
Bid Title:	PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT
Category:	CP - Training
Status:	Open

PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT

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See also