PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT
| Location: | Georgia |
|---|---|
| Posted: | Aug 4, 2026 |
| Due: | Aug 7, 2026 |
| Agency: | City of College Park |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 27-64 |
| Publication URL: | To access bid details, please log in. |
| Bid Number: |
27-64
|
| Bid Title: |
PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL ASSESSMENT
|
| Category: | CP - Training |
| Status: | Open |
|
Attachment Preview
CITY OF COLLEGE PARK Contracts and Procurement Department
Attention: Carl Hall, Purchasing Department
3667 Main Street City Hall
College Park, Georgia 30337
Email: Carlton.Hall@collegeparkga.gov Phone: (404)-767-1537
RE: REQUEST FOR INFORMATION NO. 27-64
PUBLIC WORKS OPERATIONAL EFFICIENCY AND ORGANIZATIONAL
ASSESSMENT
OBJECTIVE
Purpose of the Request for Information
The City of College Park is issuing this Request for Information (RFI) to obtain information from qualified
consulting firms with experience in municipal public works operations, organizational assessments,
operational efficiency studies, staffing analyses, and performance management.
The purpose of this RFI is to gather industry input regarding methodologies, evaluation approaches, project
considerations, anticipated deliverables, data requirements, scheduling considerations, and best practices
associated with conducting a comprehensive Public Works Operational Efficiency and Organizational
Assessment.
Information received through this RFI will assist the City in refining the project scope, identifying industry
best practices, developing procurement strategies, and preparing a future Request for Proposals (RFP). This
RFI is for information gathering and planning purposes only.
Background
The City of College Park Public Works Department provides essential infrastructure, maintenance, utility,
sanitation, and municipal support services to residents, businesses, and visitors.
The Department currently includes the following divisions:
• Administration
• Buildings and Grounds / Parks
• Highways and Streets
• Sanitation
• Stormwater Utility
• Water and Sewer
As part of its commitment to continuous improvement, the City is exploring opportunities to enhance
operational efficiency, organizational effectiveness, customer service, workforce utilization, technology
integration, and long-term sustainability throughout the Public Works Department.
The City seeks industry input regarding the components and methodologies that should be considered in a
comprehensive operational assessment.
Project Goals
The City is interested in obtaining recommendations that may assist in:
• Improving operational efficiency and effectiveness
• Optimizing organizational structure and staffing
• Enhancing utilization of personnel, equipment, and technology
• Evaluating service delivery methods
• Identifying opportunities for operational improvements and cost efficiencies
• Strengthening communication and accountability
• Developing meaningful performance measures
• Improving long-term planning and asset management
• Establishing a framework for continuous improvement
Areas of Interest and Requested Feedback
The City requests information regarding approaches, methodologies, and best practices that firms
recommend when conducting a comprehensive Public Works Operational Efficiency and Organizational
Assessment.
Respondents are encouraged to describe how they would typically evaluate the following areas and identify
any additional components the City should consider including in a future solicitation.
Organizational Assessment
Potential areas of evaluation may include:
• Organizational structure
• Division responsibilities
• Reporting relationships
• Span of control
• Management practices
• Decision-making processes
• Internal communication
• Organizational accountability
• Succession planning
Staffing and Workforce Analysis
Potential evaluation topics include:
• Staffing levels
• Workforce allocation
• Position classifications
• Vacancy trends
• Overtime utilization
• Workload distribution
• Productivity
• Cross-training opportunities
• Workforce planning
Operational Assessment
The City welcomes recommendations regarding evaluation of operational practices within each Public Works
division, including:
• Administration
• Buildings and Grounds / Parks
• Highways and Streets
• Sanitation
• Stormwater Utility
• Water and Sewer
Respondents are encouraged to identify operational practices, service delivery models, and industry best
practices that should be evaluated.
Work Management and Business Processes
Examples include:
• Work order management
• Scheduling practices
• Service request management
• Preventive maintenance programs
• Workflow processes
• Data collection
• Reporting methods
• Process standardization
Technology Assessment
Potential evaluation areas include:
• Asset management systems
• Work order software
• GIS
• Mobile technology
• Fleet management systems
• Customer service platforms
• Reporting tools
• Data analytics
Fleet and Equipment Management
Potential topics include:
• Fleet inventory
• Equipment utilization
• Preventive maintenance
• Replacement planning
• Lifecycle management
• Fleet costs
Financial and Operational Performance
Potential evaluation topics include:
• Department operating costs
• Labor utilization
• Equipment costs
• Contracted services
• Cost recovery practices
• Budget development
• Opportunities for operational efficiencies
Performance Measurement
The City welcomes recommendations regarding:
• Key Performance Indicators (KPIs)
• Service level metrics
• Productivity measures
• Customer service measures
• Benchmarking
• Executive dashboards
• Performance reporting
Employee and Department Engagement
Respondents are encouraged to describe approaches used to obtain input from:
• Executive Leadership
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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