Call Center Software

Location:	Texas
Posted:	Dec 23, 2025
Due:	Mar 9, 2026
Agency:	State Government of Texas
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	TAMU-RFP-26-4945
Publication URL:	To access bid details, please log in.

Solicitation ID:

TAMU-RFP-26-4945

Status:

Posted

Contact Name:

Patty Winkler

Contact Number:

(979) 845-4556

Contact Email:

p-winkler@tamu.edu

Response Due Date:

3/9/2026

Response Due Time:

2:00 PM

Agency/Texas SmartBuy Member Number:

711

Posting Requirement:

21+ Days for Solicitation Notice

Solicitation Posting Date:

12/23/2025

Last Modified:

12/23/2025 11:47 am

Class/Item Code:

20832-*Customer Relationship Management Software (CRM), Microcomputer;

Solicitation Description:

Texas A&M University,subsequently referred to as Texas A&M, Transportation Services is seekingproposals from qualified vendors to provide, configure, and implement acomprehensive Call Center Software Solution for the Customer Service Team. Theselected vendor shall supply software, associated call centerhardware/equipment, system configuration, training, and ongoing support. Thesolution must enhance caller experience, support intelligent call flows,provide robust analytics, and improve operational visibility across theCustomer Service environment. Texas A&M intends to enter into an agreementwith a qualified vendor as set forth within this RFP.

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Call Center Software

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