Responses to Questions

Location:	California
Posted:	Apr 10, 2026
Due:	Apr 24, 2026
Agency:	Northern California Power Agency
Type of Government:	State & Local
Category:	U - Education and Training Services
Publication URL:	To access bid details, please log in.

Attachment Preview

Request for Proposal (RFP) LR 2602

Income Verification Services

ADDENDUM 1: Responses to Questions

April 10, 2026

Question 1: How many NCPA member utilities are expected to participate under this contract,

and will all 16 members be included from the start?

Answer: NCPA anticipates 2-3 Members will utilize the agreement, but there is the

potential for additional Members to participate during the term of the agreement.

Question 2: Approximately how many customers per member utility will need initial

verification, and what is the estimated reverification cycle volume annually? If no estimates are

available, may we please be given visibility to actual historical quantities in recent years or just

the past year?

Answer: The number of customers requiring initial and ongoing verification services will

depend on the Member requesting the services and the scope of verification needed.

We currently expect 100-200 verifications and reverifications combined per month for

2-3 Members.

Question 3: Who is the current service provider?

Answer: NCPA currently has an agreement with Central Coast Energy Services, Inc. for

income verification services.

Question 4: What improvements or enhancements is the NCPA looking for in the new provider?

For example, are there particular service parameters that are of priority, such as customer

support, turnaround time, or platform functionality?

Answer: NCPA is not seeking any specific improvements or enhancements, but is

requesting proposals for income verification services as specified in the RFP’s scope of

work.

Question 5: What is the NCPA's current turnaround time/s for the various services

requested? Does the NCPA have any minimum turnaround time expectations?

Answer: NCPA does not have any minimum turnaround time expectations. Turnaround

requirements may or may not be applicable, depending on the services requested.

NCPA Members work directly with the vendor to establish the exact scope of work and

to verify the completion of the contracted work.

Question 6: What are NCPA's specific requirements for electronic data storage, security

standards, and archival format for customer records?

Answer: NCPA does not have any specific requirements for electronic data storage,

security standards, and archival format for customer records. Members will work

directly with the vendor to determine the scope of work, including any additional

specific requirements.

Question 7: Could the NCPA share the current contract's pricing structure or unit price table to

serve as a benchmark for vendors preparing their cost proposals?

Answer: The pricing structure for NCPA’s current contract is attached as Attachment A

to this Addendum.

Question 8: Does the NCPA have an established budget or anticipated cost range for this

contract?

Answer: NCPA does not have an established budget or anticipated cost range for this

contract, as the budget will depend on the number of Members requesting services and

the scope of services requested.

Question 9: Does the contract allow for price escalations over the contract term? If so, is there

a predetermined cap or index to be used as basis, and what is the process for requesting such

adjustments?

Answer: Contract pricing can be structured with price escalations. Proposals should

specify any price escalations so that they can be considered during the evaluation

process and incorporated into the agreement. There is no predetermined cap or index.

Question 10: The Evaluation Process of the solicitation document (PDF page 11) details the six

criteria that will be used to evaluate a proposal. May we ask for the relative weights for each

criterion, or if it is a point-based system, how many points does each criterion contribute to the

overall?

Answer: The first five criteria are weighed equally at 18%. The fifth criterion accounts

for up to 10% of the total score.

ATTACHMENT A

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Responses to Questions

Attachment Preview

See also