Employee Assistance Program

The City of Orlando (City) is soliciting proposals from qualified Employee Assistance Program (EAP) providers to deliver professional, confidential EAP services to approximately 3,721 benefit-eligible employees, including law enforcement officers, firefighters, professional staff, and blue-collar municipal personnel, as well as their eligible dependents (spouses, dependent children under age 26, and incapacitated dependents).

The goal of the EAP is to promote a healthy and safe work environment by offering timely resources to address issues that may affect job performance, health, or behavior. The City seeks a provider capable of delivering comprehensive counseling, crisis intervention, work/life support, management consultation, education, and referral services, with a seamless transition of care to the City’s medical plan provider for treatment required beyond the EAP benefit.

The City is currently contracted with Aetna Behavioral Health / Resources for Living at a rate of $2.30 Per Employee Per Month (PEPM). The current contract includes:

1. Up to seven (7) confidential counseling sessions per incident per year (in-person or virtual)
2. 18 hours of onsite/virtual training and seminars annually
3. 10 hours of Critical Incident Stress Debriefing (CISD) annually
4. Two (2) onsite counselors available on an hourly fee basis, with a combined average of 388 onsite hours per year (approximately 32 hours per month total across both counselors).

The following exhibits provide essential data for proposers regarding the Employee Assistance Program (EAP). Exhibit "2" - EAP Census details population demographics, Exhibit "3" - Utilization Report outlines current usage trends, and Exhibit "4" - Brochure describes existing services, aiding in the development of a tailored proposal.