Call Center Modernization

Location:	Texas
Posted:	Dec 20, 2024
Due:	Feb 10, 2025
Agency:	State Government of Texas
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	304-25-1180PC
Publication URL:	To access bid details, please log in.

Solicitation ID:

304-25-1180PC

Status:

Addendum Posted

Contact Name:

Philip Chaimongkol

Contact Number:

(512) 475-0618

Contact Email:

Philip.Chaimongkol@cpa.texas.gov

Response Due Date:

2/10/2025

Response Due Time:

2:00 PM

Agency/Texas SmartBuy Member Number:

304

Posting Requirement:

21+ Days for Solicitation Notice

Solicitation Posting Date:

12/20/2024

Last Modified:

12/20/2024 10:42 am

Class/Item Code:

91520-Call Center Services
91549;
91549-*High Volume, Telephone Call Answering Services (See 915;
20547-*Integrated Hardware;
20591-*Servers, Microcomputer (Application, Database, File, Mail, Network, Web, Etc), Environmentally Certified Products;
20821-*Business Intelligence Software, Microcomputer;
20420-*Communication Control Units: Concentrators, Multiplexers, Couplers, Scan Converters, Etc.;
20424-*Controllers, Programmable: Industrial Control Devices, Robots, Etc.;
20888-*Software, Monitoring, Microcomputer;
83984-*Telephone Dialing And Answering Apparatus;
91585-*Telecommunication Relay Services: Text Telephone (TTY) Text;
91579-*Telecommunication Services (Not Otherwise Classified);

Solicitation Description:

The Texas Comptroller of Public Accounts (CPA), an agency of the State of Texas, issues this Request for Offers (RFO) to solicit Offers from qualified vendors for Call Center Modernization and Related Services, as described in this Section II and in this RFO (Services). CPA’s objective is to obtain the Services that represent the best value for CPA and the State of Texas, according to the terms and conditions of this RFO.

CPA anticipates making a contract award to one (1) Successful Respondent for the Services. CPA reserves the right not to award a Contract for the performance of all or part of the Services. This RFO is not exclusive and CPA reserves the right to issue additional solicitations regarding the Services or similar services at any time. All Respondents are encouraged to offer their best pricing at all times.

All costs associated with the Services must be included in the Respondent’s Offer. Offers that do not meet all of the requirements or contain all of the required documentation specified in this RFO may be rejected as non-responsive.