Special Education Managed Services Provider (MSP)

GRIFFIN-SPALDING COUNTY SCHOOL SYSTEM
REQUEST FOR PROPOSALS
RFP #27-104
SPECIAL EDUCATION MANAGED SERVICES PROVIDER
Managed Staffing, Employer-of-Record, Workforce Management,
Service Delivery and Support Services
PROPOSAL DUE DATE: Friday, October 30, 2026 at 12:00 p.m.
Questions Due: Thursday, October 15, 2026 at 12:00 p.m.
Submit Proposals To:
Carol Y. Tims
Budget and Procurement Analyst
Griffin-Spalding County School System
216 South 6th Street
Griffin, GA 30224
Email: procurementdocs@gscs.org

Request for Proposal RFP #27-104 Special Education Managed Service Providers
SOLICITATION NOTICE
The Griffin-Spalding County School System (GSCS) is seeking proposals from qualified Managed Service
Providers (MSPs) to provide comprehensive special education staffing and employer-of-record services.
The selected contractor shall recruit, hire, credential, employ, manage, compensate, and replace qualified
personnel to support special education programs throughout the District.
GSCS serves approximately 10,000 students across 18 schools and seeks a provider capable of delivering
reliable staffing, workforce management, compliance support, technology tools, reporting, and quality
assurance services.
The District intends to establish a partnership that supports staffing stability, minimizes service interruptions,
supports IDEA compliance, and provides transparency regarding workforce performance and outcomes.
I. SUBMISSION REQUIREMENTS
Hard-copy proposals shall be delivered or mailed to:
Carol Y. Tims
Budget and Procurement Analyst
Griffin-Spalding County School System
216 South 6th Street
Griffin, GA 30224
Hard-copy proposals must be received at the address above no later than 12:00 p.m. on Friday, October 30,
2026. Proposers are responsible for allowing sufficient delivery time. Postmarks will not constitute timely
receipt.
An electronic copy of the complete proposal must also be emailed to procurementdocs@gscs.org and
received no later than 12:00 p.m. on Friday, October 30, 2026. The electronic copy must be identical to the
final hard-copy proposal, including all required certifications, affidavits, attachments, and supporting
documentation.
Proposals shall be clearly marked:
RFP #27-104 - Special Education Managed Services Provider
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Proposers shall submit:
1. One (1) original hard copy
2. Seven (7) hard copies
3. One (1) complete electronic copy emailed to procurementdocs@gscs.org by the proposal deadline.
Late proposals will not be considered.
Proposals shall remain valid and may not be withdrawn for one hundred twenty (120) days following the
submission deadline.
Questions regarding this RFP must be submitted to Carol Y. Tims at procurementdocs@gscs.org no later
than 12:00 p.m. on Thursday, October 15, 2026.
Questions received by the deadline, together with the District's official responses, will be addressed through
written addenda issued by GSCS. All substantive responses to proposer questions and any modifications,
clarifications, corrections, or amendments to the RFP will be incorporated into a formal written addendum.
Addenda will be posted on the Georgia Procurement Registry and on the GSCS website under
Departments/Finance.
Only written addenda issued by GSCS shall constitute official modifications, clarifications, or interpretations
of this RFP. No oral statement, informal communication, email, telephone conversation, or other
communication shall modify or otherwise affect the requirements of this RFP unless subsequently
incorporated into a formal written addendum issued by GSCS.
Proposers are solely responsible for monitoring the Georgia Procurement Registry and the GSCS website
for all addenda issued in connection with this RFP.
GSCS reserves the right to reject any or all proposals, waive technicalities or informalities, modify
specifications, negotiate with proposers, request clarification or additional information, conduct interviews or
demonstrations, and award a contract in the best interest of the District, subject to applicable procurement
requirements.
II. SCOPE OF SERVICES
The selected MSP shall provide the services described in this RFP, as requested by GSCS. GSCS reserves
the right to increase, decrease, add, or eliminate service requirements as District needs change.
GSCS does not guarantee any minimum number of positions, employees, assignments, hours, services, or
expenditures under the resulting contract.
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Non-Exclusive Services and District Right to Engage Other Providers
The resulting contract shall be non-exclusive. GSCS expressly reserves the right, at its sole discretion, to
contract directly with, employ, or otherwise engage independent contractors, individual providers, small
businesses, specialty providers, or other qualified third-party organizations for special education, related
services, therapeutic services, staffing, or other services covered by or related to this RFP.
The award of this contract shall not require GSCS to obtain all special education staffing or related services
exclusively through the selected MSP. GSCS may utilize other providers when the District determines that
doing so is necessary or beneficial based on factors including, but not limited to, specialized expertise,
student needs, service availability, geographic considerations, provider relationships, program requirements,
staffing shortages, cost, continuity of services, or other operational needs.
The MSP shall not impose any exclusivity, non-compete, non-solicitation, referral, placement, conversion, or
other restriction that would prevent or limit GSCS from contracting with another provider or directly hiring an
individual who has previously provided services to GSCS through the MSP.
GSCS may maintain existing contracts or establish future contracts with other providers for services that
may be similar to, overlap with, or fall within the general scope of services described in this RFP.
The MSP shall have no claim to exclusive rights, minimum service volumes, minimum staffing levels, or
minimum expenditures as a result of being awarded this contract. The District's decision to utilize another
provider shall not constitute a breach of contract or basis for additional fees, penalties, damages, or other
compensation to the MSP.
III. GSCS PERFORMANCE EXPECTATIONS FOR THE MANAGED SERVICES PROVIDER
The selected MSP shall be accountable for providing qualified personnel, maintaining staffing continuity,
supporting timely service delivery, maintaining required credentials, providing transparent reporting, and
promptly addressing staffing or service-delivery concerns.
GSCS retains authority over educational programming, student services, school operations, assignments,
schedules, and program requirements.
The MSP shall maintain documented processes for recruitment, qualification, credential verification,
assignment, employee management, service continuity, absence coverage, performance management,
replacement, reporting, escalation, and transition.
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
IV. STAFFING CATEGORIES
Services may include staffing for:
Special Education Teachers
Paraprofessionals
Speech-Language Pathologists
Occupational Therapists
Physical Therapists
School Psychologists
BCBAs
RBTs
Nurses (LPN/RN)
ASL Interpreters
Language Interpreters
Vision Specialists
Hearing Specialists
Adaptive Physical Education Teachers
Social Workers
Audiologists
Other special education support personnel as requested
V. EMPLOYER-OF-RECORD REQUIREMENTS
The selected MSP shall serve as the employer of record for all personnel assigned under the resulting
contract and shall be responsible for all applicable employment administration, including recruitment, hiring,
screening, payroll, benefits, employment taxes, workers' compensation, personnel records, employee
relations, performance management, credential verification, and personnel replacement.
GSCS shall retain authority over school operations, assignments, schedules, student services, and program
requirements. No personnel shall be assigned until approved by GSCS.
The allocation of responsibilities between GSCS and the MSP shall be governed by the responsibility matrix
in Section VI and the executed contract.
VI. GSCS/MSP RESPONSIBILITY AND ACCOUNTABILITY MATRIX
The selected MSP shall clearly distinguish employer-of-record responsibilities from GSCS educational and
operational authority. The following minimum responsibility framework shall apply unless otherwise agreed
in the executed contract.
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Activity MSP Responsibility GSCS Responsibility
Candidate recruitment and Recruit, screen, verify employment Review candidates and
screening history and qualifications; provide approve/reject proposed personnel
documentation. via the Human Resources
Department on-boarding process.
Hiring/employment Employ personnel; administer No employment obligation solely by
payroll, benefits, taxes, workers' virtue of assignment approval.
compensation, and employee
relations.
School assignment Coordinate placement logistics and Determine school, position,
maintain staffing records. student/program assignment,
schedule, and service
requirements.
Daily work direction Manage employer-related matters; Provide educational/programmatic
respond to attendance/performance direction necessary to implement
concerns. assigned services and school
expectations.
Employee evaluation Conduct or support employer Provide documented input
performance processes. regarding educational/service
performance and compliance.
IEP/service implementation Ensure assigned personnel are Determine IEP services and ensure
qualified and available; immediately District implementation, scheduling,
report barriers. and educational oversight.
Credential monitoring Verify credentials before placement Confirm position-specific
and continuously monitor status. requirements and communicate
District concerns.
Corrective action/removal Investigate and take employer Request removal/reassignment for
action; provide replacement when documented performance, safety,
required. compliance, or program concerns.
Student information Use only authorized access for Control District data access,
assigned duties and protect systems permissions, and
information. educational records.
Replacement/continuity Provide qualified Approve replacement and
replacement/interim coverage communicate service
according to contract. priorities/requirements.
VII. SERVICE-LEVEL AGREEMENTS AND RESPONSE EXPECTATIONS
Proposers shall describe their service-level commitments. At minimum, the selected MSP shall meet the
following expectations unless a different standard is negotiated and incorporated into the contract.
Service Event Minimum Expectation
Acknowledgment of staffing request Within 1 business day
Initial qualified candidate submission Within 3 business days when a qualified candidate is
available
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Urgent vacancy affecting required student services Same-business-day acknowledgment; documented
coverage/recruitment plan within 1 business day
Credential verification Completed and documented before assignment; GSCS
approval required before service begins
Credential expiration/status change Immediate notification; no continued assignment when
required credentials are invalid
Unexpected absence affecting required services Immediate notification and documented
coverage/escalation plan
Missed IEP-related service Notify GSCS as soon as known and no later than 1
business day; document corrective/make-up plan
Replacement request Immediate acknowledgment; replacement plan within 1
business day
Critical performance/safety concern Immediate escalation to designated GSCS and MSP
leadership
Monthly reporting Complete, accurate reports by agreed monthly
deadline
Proposers shall identify any proposed exceptions to these standards in their proposal.
VIII. SPECIAL EDUCATION SERVICE DELIVERY REQUIREMENTS
The MSP shall demonstrate an operational process for supporting continuity and quality of special
education services, including IEP-related services, caseload management, provider absences, vacancies,
progress-report responsibilities, behavioral services, and communication with District leadership.
The selected MSP shall maintain accurate service-delivery records sufficient for GSCS to verify whether
assigned personnel delivered scheduled services. The District may require reporting by student, service,
provider, school, date, scheduled minutes, delivered minutes, missed minutes, reason for missed service,
and corrective or make-up action.
The MSP shall immediately notify GSCS when an assigned employee reports an inability to implement
assigned services, an unmanageable caseload, a prolonged absence, a credential issue, a significant
performance concern, or another circumstance that could affect required service delivery.
The MSP shall not independently modify an IEP, placement, service frequency, service duration,
accommodations, or other student-specific educational requirement. Questions regarding student
programming shall be referred to appropriate GSCS personnel.
IX. IEP, FAPE, AND SERVICE CONTINUITY ACCOUNTABILITY
Because contracted staffing supports the District's obligation to provide services to students with disabilities,
the MSP shall maintain systems designed to support continuity of required services.
The MSP shall:
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Immediately communicate known or anticipated interruptions to required services.
Participate, as requested, in resolving service-delivery concerns involving assigned personnel.
Maintain documentation of absences, vacancies, coverage attempts, missed services, corrective
actions, and replacement efforts.
Communicate provider capacity, caseload concerns, and other barriers that could affect service
delivery.
Cooperate with GSCS in identifying and documenting corrective actions when service delivery is
disrupted.
Employer-of-record status does not transfer GSCS responsibility for educational decisions or relieve the
MSP of its contractual responsibility to provide qualified, available personnel.
X. CREDENTIALING AND PERSONNEL COMPLIANCE
All assigned personnel shall possess and maintain all licenses, certifications, endorsements, registrations,
credentials, and other qualifications required by applicable federal and state law, applicable professional
licensing authorities, and GSCS requirements for the position assigned.
The MSP shall maintain a credentialing file for each assigned employee and provide a credential
compliance matrix/report to GSCS. At minimum, the matrix shall include employee name, position,
school/assignment, required credential, credential type/status, issue date when applicable, expiration date,
verification date, verification source, and any restriction or pending action.
Credential verification shall be completed before placement. The MSP shall monitor credential status
throughout the assignment and immediately notify GSCS of any lapse, suspension, revocation, restriction,
or other change in status. Monthly reporting shall identify credentials expiring within an advance-warning
period established by GSCS.
No employee may provide services requiring a credential unless the employee has been verified as
qualified for the assigned position and approved by GSCS.
XI. REQUIRED DELIVERABLES
Deliverable Frequency
Implementation & Transition Plan Once at Startup
Recruitment & Workforce Plan Initial and Annual Update
Workforce & Vacancy Report Monthly
Fill-Rate and Time-to-Fill Report Monthly
Credential Compliance Matrix/Report Monthly
Service Delivery & Missed-Service Report Monthly
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Performance & Corrective Action Report Monthly, As Needed
Executive Performance Review Quarterly
Program Improvement Recommendations Quarterly
Annual Program Assessment Annually
Business Continuity Review Annually
At minimum, the monthly Service Delivery & Missed-Service Report shall include: student/identifier; service
type; provider; school; scheduled minutes/hours; delivered minutes/hours; missed minutes/hours; reason;
notification date; make-up/corrective action; and status.
XII. PROPOSAL REQUIREMENTS
Proposers shall organize their technical and pricing proposals to address the following requirements.
Proposers shall provide sufficient information for GSCS to evaluate the proposal in accordance with Section
XVII.
1. Executive Summary
Provide an overview of your firm's qualifications and proposed solution, including your approach to providing
managed special education staffing and employer-of-record services for GSCS.
2. Firm Qualifications and Experience
Describe company background, K-12 experience, Georgia experience, special education staffing
experience, and comparable client engagements.
3. Staffing and Recruitment Approach
Describe recruitment methodology, candidate pipeline management, workforce forecasting, fill-rate
performance, emergency staffing procedures, retention strategy, and approach to maintaining staffing
continuity.
4. Employer-of-Record and Compliance Approach
Describe the employer-of-record model, payroll and HR administration, credentialing process, quality
assurance, compliance monitoring, personnel replacement procedures, and performance management.
5. Special Education Service Delivery
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Request for Proposal RFP #27-104 Special Education Managed Service Providers
Describe support for IEP-related services, caseload monitoring, service continuity, missed-service
identification and response, behavioral services support, progress-report/service documentation, and
collaboration with District leadership.
6. Technology and Reporting
Describe workforce management tools, reporting capabilities, dashboards, data integration capabilities,
cybersecurity controls, and FERPA compliance.
7. Implementation and Transition Plan
Provide a transition approach, implementation timeline, assigned responsibilities, risk mitigation strategies,
and training plan.
8. Account Management and Service Response
Identify the proposed account manager and key personnel, communication and escalation protocols, and
response-time commitments. Describe how account management will support the service-level and
service-delivery requirements of this RFP.
9. Pricing Proposal
Complete the required pricing schedule in Section XIII and identify all fees, assumptions, and applicable
charges.
10. Exceptions and Certifications
Identify any exceptions to the requirements of this RFP and provide all required certifications and
documentation.
11. References
Provide at least three public-school district references for services similar in scope and size, including
district name, contact person, title, phone number, email address, contract dates, and services provided.
XIII. PRICING (RATE-BASED) SCHEDULE
Employee Wage Fully Loaded Bill
Staffing Category MSP Markup (%) Notes
(per hr.) Rate (per hr.)
Special Education
Teacher
Paraprofessional
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