Towing Service

INVITATIONFOR BIDS (IFB) No. 1012-27-072
FOR
TOWING SERVICE
Research Triangle Regional Public Transportation Authority dba GoTriangle (GoTriangle), as
authorized under the N.C.G.S. 160A-610, is seeking to establish a contract for the above-
referenced goods or services.
The Request for Proposal (RFP) document is available for download on the State of North
Carolina Electronic Vendor Portal (eVP), and GoTriangle's procurement website:
https://gotriangle.org/procurement
Publish Date: September 9, 2026
Pre-Bid Conference: There will be no pre-bid conference for this solicitation.
Submission Date & Time: September 23, 2026 by 2:00 pm local NC time
Submission Location: Sealed bid envelope shall be delivered to:
GoTriangle
Attn: Steven Jones, Procurement Officer
4600 Emperor Blvd, Suite 100
Durham, NC 27703
Bid No. 1012-27-072 shall be clearly written on the outside of the envelope.
Instructions for preparing and submitting a bid are set forth in this document. To
be deemed responsive and responsible, bidders must submit all items
specified in Section 5, Bid Package, of the Instructions to Bidders.
All Inquiries regarding this solicitation shall be submitted to:
Steven Jones, Procurement Officer
Email: sjones@gotriangle.org Tel. 919-314-8746
LATE PROPOSALS WILL NOT BE ACCEPTED.
GOTRIANGLE RESERVES THE RIGHT TO REJECT ANY OR ALL PROPOSALS.

Table of Contents
Scope of Servce ......................................................................................................................................................... 4
1. Background .................................................................................................................................................................. 4
2. Scope Of Services ....................................................................................................................................................... 4
3. General Requirements ............................................................................................................................................... 4
4. Specific Requirements ............................................................................................................................................... 5
Terms and Conditions ................................................................................................................................................ 8
1. Services ....................................................................................................................................................................... 8
2. Contract Term ............................................................................................................................................................. 8
3. Invoicing and Compensation ...................................................................................................................................... 8
4. Changes in the Services ............................................................................................................................................. 9
5. Services on GoTriangle's Premises ........................................................................................................................... 9
6. Conflict of Interest .................................................................................................................................................... 10
7. Termination ................................................................................................................................................................ 10
8. Availability of Funds .................................................................................................................................................. 11
9. Indemnification and Hold Harmless ........................................................................................................................ 11
10. Dispute Resolution.................................................................................................................................................... 12
11. Choice of Law / Forum ............................................................................................................................................. 12
12. Insurance ................................................................................................................................................................... 13
13. Independent Contractor ........................................................................................................................................... 13
14. Accuracy of Financial Statements ........................................................................................................................... 13
15. Non-Discrimination .................................................................................................................................................. 13
16. Covenant Against Contingent Fees ......................................................................................................................... 14
17. Delegation and Assignment ..................................................................................................................................... 14
18. Nonwaiver .................................................................................................................................................................. 14
19. Merger ........................................................................................................................................................................ 14
20. Contractor's Personnel ............................................................................................................................................ 14
21. Regulatory Compliance ............................................................................................................................................ 14
22. Notices ....................................................................................................................................................................... 15
23. Reference .................................................................................................................................................................. 15
24. No Third-Party Rights ................................................................................................................................................ 15
25. Severability ................................................................................................................................................................ 15
26. Survivorship ............................................................................................................................................................... 16
27. Attachments .............................................................................................................................................................. 16
28. Separate Counterparts ............................................................................................................................................. 16
29. Iran Divestment Act .................................................................................................................................................. 16
30. Certification on Israel Boycott .................................................................................................................................. 16
31. E-Verify ....................................................................................................................................................................... 17
32. Debarment Policy ..................................................................................................................................................... 17
33. Force Majeure............................................................................................................................................................ 17
34. Public Records and Proprietary Information ........................................................................................................... 17
Instructions to Bidders ............................................................................................................................................. 19
1. Anticipated Procurement Schedule ........................................................................................................................ 19
2. Requests for Clarification ......................................................................................................................................... 19
3. Pre-Bid Conference .................................................................................................................................................. 19
4. Addenda ..................................................................................................................................................................... 19
5. Bid Package ............................................................................................................................................................... 20
6. Bid Delivery ................................................................................................................................................................ 20
7. Bid Opening ............................................................................................................................................................... 21
8. Disadvantaged Business Enterprise (DBE) ............................................................................................................. 21

9. News Releases ......................................................................................................................................................... 21
10. Reserved .................................................................................................................................................................... 21
11. Duty to Disclose Potential Conflicts of Interests .................................................................................................... 21
12. Identifying and Remedying the Potential for Bias .................................................................................................... 22
13. Identifying and Remedying the Unfair Competitive Advantage .............................................................................. 22
14. Form of Contract ....................................................................................................................................................... 22
15. Contractual Relationships ........................................................................................................................................ 22
16. Bid Rejection / Reserved Rights ............................................................................................................................... 22
17. Protest Procedures ................................................................................................................................................... 22
Attachments ............................................................................................................................................................. 24
Attachment A - Bidder Form .................................................................................................................................... 25
Attachment B - Cost Proposal ................................................................................................................................ 26
Attachment C - Minimum Insurance Requirements .............................................................................................. 27
Attachment D - E-Verify Employer Compliance Statement .................................................................................. 30
Attachment E - Iran Divestment Act Certification .................................................................................................. 31
Attachment F - Israel Divestment Act Certification ............................................................................................... 32
Attachment G - Certification Regarding Conflict of Interest .................................................................................. 33
Attachment H - Statement of Non-Collusion ......................................................................................................... 34
Attachment I - Statement of Judgments ................................................................................................................. 35
Attachment J - Responsiveness and Responsibility Statement ............................................................................ 36
Attachment K - Response Checklist ....................................................................................................................... 37

IFB No. 1012-27-072, Towing Services
Scope of Servce
1. Background
GoTriangle provides public transportation services in a region experiencing rapid growth and
demographic change. GoTriangle operates regional bus and shuttle services, paratransit services,
ridematching and vanpool programs; provides commuter resources and an Emergency Ride
Home program; and operates the GoTriangle Regional Information Call Center serving the
Raleigh-Durham-Chapel Hill area, including Apex, Cary, Chapel Hill, Durham, Garner,
Hillsborough, Knightdale, Raleigh-Durham International Airport (RDU), Raleigh, Research Triangle
Park, Wendell, Wake Forest, and Zebulon.
2. Scope Of Services
The selected Contractor shall meet all performance, delivery, safety, and quality standards
established by GoTriangle and applicable to the services provided under the Agreement.
GoTriangle maintains a diverse fleet of vehicles, including, but not limited to, the following:
* Forty-foot transit buses
* Thirty-five-foot transit buses
* Battery electric transit buses
* Paratransit vehicles
* Light-duty support vehicles
* Maintenance support vehicles
* Administrative vehicles
3. Required Service Area
Services shall be available throughout GoTriangle's operating area, including, but not limited to,
locations between Kenly, North Carolina, and Colfax, North Carolina, and other locations within
GoTriangle's service region.
4. General Requirements
The Contractor shall, at a minimum, provide the following towing and recovery services:
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IFB No. 1012-27-072, Towing Services
4.1. Heavy-duty towing of transit buses.
4.2. Medium- and light-duty towing of support vehicles
4.3. Recovery of disabled vehicles resulting from mechanical failure or other operational
circumstances
4.4. Accident recovery and vehicle stabilization.
4.5. Winching and recovery of vehicles from soft shoulders, ditches, mud, or similar conditions.
4.6. Loading and transport of disabled vehicles when conventional towing is not feasible or could
result in vehicle damage.
4.7. Emergency towing and recovery services on a 24-hour basis, including nights, weekends,
holidays, and during emergency events.
5. Specific Requirements
The Contractor shall:
5.1. Maintain the equipment, personnel, and capability necessary to safely tow transit buses from
either the front or rear, as appropriate based on the vehicle's condition and the nature of the
incident.
5.2. Utilize heavy-duty towing and recovery equipment specifically designed and appropriately
rated for transit buses.
5.3. Perform all towing and recovery operations in accordance with applicable vehicle
manufacturer recommendations, applicable laws and regulations, and recognized industry
best practices.
5.4. Ensure that all towing and recovery methods are appropriate for the vehicle and minimize the
risk of damage to GoTriangle vehicles.
6. Electric Vehicle (EV) Recovery
The Contractor shall:
6.1. Recover and transport battery electric buses (BEBs) and other electric vehicles using
manufacturer-approved towing and recovery procedures.
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IFB No. 1012-27-072, Towing Services
6.2. Maintain the capability to transport electric vehicles using flatbeds, trailers, or other
manufacturer-approved transportation and recovery methods, as applicable to the vehicle
and incident.
6.3. Ensure that personnel performing EV recovery are appropriately trained and qualified in the
safe handling of high-voltage vehicles and associated hazards.
6.4. Use appropriate equipment and procedures to protect high-voltage systems and prevent
damage to the vehicle during recovery, loading, transportation, and unloading.
7. Vehicle Destination
Unless otherwise directed by GoTriangle, disabled vehicles shall be transported to the following
location:
7.1. GoTriangle
Bus Operations and Maintenance Facility (BOMF)
5201 Nelson Road
Morrisville, NC 27560
7.2. GoTriangle may direct the Contractor to transport vehicles to or from the BOMF and
outside repair facilities, dealerships, body shops, manufacturer-authorized service
centers, or other locations designated by GoTriangle.
7.3. The Contractor shall have the capability to transport vehicles between GoTriangle facilities
and approved repair or service locations as directed by GoTriangle.
7.4. GoTriangle reserves the right to designate or change the destination of any vehicle based
on operational, warranty, repair, accident-related, or other business requirements.
8. Required Documentation
The Contractor shall provide documentation for each towing or recovery service performed.
Documentation shall include, at a minimum:
* Date and time of service
* Vehicle identification number (VIN) and/or fleet number
* Vehicle mileage, when available
* Pickup location
* Delivery location
* Type of service performed
* Name or identification of the operator performing the service
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IFB No. 1012-27-072, Towing Services
* Any observed vehicle damage
* Any unusual circumstances encountered during recovery
* Any additional information reasonably requested by GoTriangle
9. Response Expectaions
The Contractor shall:
9.1. Provide towing and recovery services twenty-four (24) hours per day, seven (7) days per
week, including weekends and holidays.
9.2. Respond as quickly as practical based on location, weather conditions, traffic, and
incident severity.
END OF SECTION
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IFB No. 1012-27-072, Towing Services
Terms and Conditions
1. Services
The Contractor agrees to provide the goods and/or perform the services in accordance with the
solicitation's Scope of Services section.
2. Contract Term
The term of the Agreement shall commence on the date of last signature, and shall continue for
a period of two (2) year, unless canceled, terminated, or permissibly extended. GoTriangle may
at its discretion extend the initial Contract term for additional successive one-year periods or
portions thereof with a maximum aggregate contract term including all extensions not to exceed
three (3) years.
3. Invoicing and Compensation
3.1. Upon delivery of materals and services, and sucessful acceptance by GoTriangle, the
Contractor shall submit complete and accurate invoice for payment by GoTriangle, in
accordance with the price schedule set forth in the Attachment B to this Agreement.
3.2. All prices shall be F.O.B. ("free on board") destination and shall include all freight
delivery and unloading at the destination.
3.3. Unless stated otherwise in the Agreement, all prices shall be firm-fixed-prices.
3.4. Prices may be adjusted upon mutual written agreement of the parties only at time of
Agreement renewal and only upon providing at least sixty (60) days' written notice to
GoTriangle.
3.5. Each invoice shall be in a form satisfactory to GoTriangle and shall reference Contract
Number 1012-27-072.
3.6. Invoices shall be submitted to the following email address: invoice@gotriangle.org
3.7. GoTriangle will forward payments of Contractor's invoices to the "remit to" address on
the invoice which has been approved for payment.
3.8. GoTriangle may withhold full or partial payment of any invoice as GoTriangle deems
necessary due to:
3.8.1. Deliveries that fail to meet contractual requirements and are not remedied;
3.8.2. Third-party claims filed against GoTriangle or information in possession of
GoTriangle reasonably indicating probable filing of such claims;
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IFB No. 1012-27-072, Towing Services
3.8.3. Failure of Contractor to make payments properly for subcontracts, labor, material
or equipment;
3.8.4. Damage to GoTriangle or another party for which Contractor is partially or wholly
responsible;
3.8.5. Persistent failure to carry out the Services in accordance with this Agreement.
3.9. In the event any full or partial payment is withheld, full payment shall be made when the
offending condition is cured.
4. Changes in the Services
4.1. Only a Contract Amendment signed by duly authorized representatives of both parties,
can modify the Contract, as long as it does not change the Contract's general scope.
Purported changes to the Contract by an unauthorized person or made unilaterally by the
Contractor will be void and without effect; Contractor will not be entitled to any claim
made under the Contract based on any such purported changes.
4.2. No Change Order shall be issued where:
4.2.1. The change was necessitated in whole or in part by Contractor's failure to comply
with a requirement of this Contract;
4.2.2. Contractor's work would have been affected by any other cause that would not be
considered an alteration in, addition to, or deduction from the Services requested
by GoTriangle;
4.2.3. Contractor proceeds with any Services without giving notices as required under
the Contract; or
4.2.4. The changes are required to correct deficient Services, to achieve compliance
with the requirements set forth in this Contract, or due to Services which do not
conform with good industry practices, or is otherwise faulty or defective.
5. Services on GoTriangle's Premises
5.1. Contractor understands and agrees that it is solely responsible for ensuring that its
personnel will perform the Services called for hereunder in a safe manner and in
accordance with all applicable safety laws and regulations, including but not limited to
the Occupational Safety and Health Act and its implementing regulations. Contractor
further agrees that it will ensure all of its personnel performing Services on GoTriangle'S
premises will observe all applicable GoTriangle safety rules and standards. Contractor
also agrees that it is required to discharge any duty or responsibility of Contractor to its
personnel or other persons. Contractor will provide all necessary training and
supervision to ensure compliance with all requirements of this Section.
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IFB No. 1012-27-072, Towing Services
5.2. The Services of Contractor should be done in such a manner that the Services do not
interfere with the continuous operation of GoTriangle'S business or the work of other
contractors. In the event that the Services performed hereunder may conflict in any way
with such continuous operation or the work of other contractors, agreement will be
reached with GoTriangle as to the sequence to be followed in performing the Services.
6. Conflict of Interest
GoTriangle has adopted a Code of Ethics that establishes standards of conduct for GoTriangle
officials and employees. No director, officer or employee of GoTriangle shall have, during their
tenure, any interest, direct or indirect, in Contractor, its subcontractors, this Agreement or the
proceeds thereof. Contractor shall not, directly or indirectly, offer to the aforementioned
individuals, nor shall such individuals accept from Contractor, gifts, gratuities, favors, or
anything of monetary value.
7. Termination
7.1. GoTriangle may terminate the Agreement as follows:
7.1.1. GoTriangle may terminate the Agreement for the convenience of GoTriangle by
giving Contractor thirty (30) calendar days' prior written notice of such
termination.
7.1.2. GoTriangle may terminate the Agreement for cause upon immediate written
notification to Contractor.
7.2. Upon receipt of a written notice of termination for any of the above conditions Contractor
shall (i) immediately discontinue all Services affected (unless the notice directs
otherwise), and (ii) deliver to the GoTriangle Contracting Officer all data, drawings,
specifications, reports, estimates, and summaries, and other such information and
materials as may have been accumulated by Contractor in performing the Services under
the Agreement, whether completed or in process.
7.3. GoTriangle may at any time, by written notice to Contractor, require Contractor to stop
all, or any part, of the Services for a period herein specified in the Stop Work Order, not to
exceed ninety (90) calendar days after the Stop Work Order is delivered to Contractor,
and for such further period to which the parties may agree in writing. Upon receipt of the
Stop Work Order, Contractor shall immediately stop performing the Services covered by
the Stop Work Order and take all reasonable steps to minimize the incurring of costs
allocated to the portion of the Services covered by such Stop Work Order. Within the
period, GoTriangle will deliver to Contractor either (i) a notice that the Stop Work Order is
canceled, and authorization for the Services to re-commence or (ii) a notice of
termination of the Agreement for convenience or default.
7.4. Notwithstanding any other provisions to the contrary, including without limitation the
provisions of the Agreement relating to compensation, this paragraph shall control with
respect to payments upon termination, in lieu of any other provisions set forth. Upon
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