Book North American

The Board of Governors of
Missouri State University
Office of Procurement Services
901 South National Avenue
Springfield, MO 65897
Telephone: 417.836.6835
Facsimile: 417.836.6583
REQUEST FOR PROPOSAL NUMBER (RFP) 8472-26
MAY 12, 2026
BOOKS, NORTH AMERICAN AND UNITED KINGDOM
ENGLISH LANGUAGE EDITIONS, FICTION AND NONFICTION, ADULT TITLES
Contract Period: July 1, 2026 through June 30, 2027
This document constitutes a request for SEALED responses from qualified contractors to
provide books, North American and United Kingdom English language editions, fiction and
nonfiction, adult titles, as specified herein, in accordance with the requirements, terms and
conditions of this Request for Proposal.
Date and Time Returnable: 3:00 p.m. Tuesday, May 26, 2026
Buyer: Micki Melton Email: mickimelton@missouristate.edu Telephone: 417.836.6835
By signing below and submitting a response to this RFP, Contractor agrees to furnish items and/or
services pursuant to all requirements and specifications contained in this RFP, upon either the
receipt of an authorized purchase order from Missouri State University, or receipt of a
countersigned copy of the RFP.
Either occurrence shall be agreed by the parties as forming a binding contract pursuant to the
terms of the RFP set forth herein. Contractor agrees that, subject to the terms of this RFP, any
exceptions to the RFP, or other changes could disqualify the Contractor from consideration in
University's final award.
Company Name Date
Mailing Address Telephone
City State Zip Facsimile
Code
Email
Printed Name Authorized Signature Title
For University Use Only: Contract Number: 8472-1
Accepted by the Missouri State University as Follows:
Buyer Director Date

RFP 8472-26 2
1.0 INTRODUCTION AND GENERAL INFORMATION
1. Introduction
The University is conducting an evaluation to provide books, North American and United Kingdom
English language editions, fiction and nonfiction, adult titles, as specified herein for Missouri State
University (hereinafter referred to as the University) in accordance with the terms and conditions
of this Request for Proposal. After evaluating the submitted material, the University, at its sole
discretion, may determine to negotiate with the entity with the most favorable terms as determined
by the University.
1.1 Background
Missouri State University is a comprehensive institution offering undergraduate and graduate
programs, including the professional doctorate. The university educates students to be global
citizen scholars committed to public affairs.
With system enrollment of 26,000+ students across three campuses, the University is structured
to address the special needs of the urban and rural populations it serves. Missouri State
University, Springfield is a selective admissions, graduate level teaching and research
institution. Missouri State University, West Plains is an open admissions campus serving seven
counties in south central Missouri. Missouri State University, Mountain Grove serves Missouri's
fruit industry through operation of the State Fruit Experiment Station. The University's Extended
Campus provides a variety of opportunities for study that align with the needs of today's mobile
student.
The University also operates additional facilities, such as the Darr Agricultural Center in southwest
Springfield, Jordan Valley Innovation Center in downtown Springfield, Bull Shoals Field Station
near Forsyth, Baker's Acres and Observatory near Marshfield, Missouri State University Graduate
Center in Joplin, and a branch campus at Liaoning Normal University in Dalian, China. Missouri
State's Department of Defense and Strategic Studies program is located near Washington, D.C.,
in Fairfax, Virginia.
Missouri State University's primary website is http://www.missouristate.edu
Financial Services website is https://www.missouristate.edu/financialservices/

RFP 8472-26 3
2. Organization
This document, referred to as a Request for Proposal (RFP), is divided into the following
parts:
1.0 INTRODUCTION AND GENERAL INFORMATION ........................................................... 2
2.0 SCOPE OF WORK........................................................................................................................ 5
3.0 RESPONSE SUBMISSION INFORMATION ...................................................................... 14
4.0 PRICING PAGE............................................................................................................................. 22
5.0 GENERAL TERMS AND CONDITIONS .............................................................................. 24
6.0 AFFIDAVIT OF WORK AUTHORIZATION ......................................................................... 33
7.0 AFFIDAVIT FOR ANTI-DISCRIMINATION AGAINST ISRAEL ACT .......................... 34
ATTACHMENT ONE - ACCOUNT ANALYSIS REPORTS
ATTACHMENT TWO - SERVICES REQUIRED
LINK - VENDOR REGISTRATION FORM FOR SERVICE CODE SE335
3. Questions
It is the Contractor's responsibility to ask questions, request changes or clarification, or
otherwise advise the Office of Procurement Services if any language, specifications, or
requirements of the RFP/RFQ/RFI appear to inadvertently restrict or limit the
requirements of the RFP/RFQ/RFI to a single source.
Any and all communication from contractors regarding the RFP/RFQ/RFI and the
procurement process must be directed to the person as identified on the first page of the
RFP/RFQ/RFI.
Contractors are assumed to understand the RFP/RFQ/RFI and to have accepted all terms
upon signature. Any questions regarding the RFP/RFQ/RFI must be submitted in writing.
Written questions should be directed to the Office of Procurement Services to the
attention of Micki Melton, mickimelton@missouristate.edu, and should be received no
later than Tuesday, May 19, 2026, at 3:00 p.m.
The University will review questions submitted by the Contractor and, determine whether
or not a response is warranted. Questions received after this date may not be answered.

RFP 8472-26 4
4. Timetable
For informational purposes only, Contractors are advised that the University anticipates
following the timetable set forth below with regard to this Request for Information:
Deadline for Questions May 19, 2026, Tuesday 2026
Deadline for RFP Response May 26, 2026, Tuesday 2026
Award Decision, Approximate J u n e 0 9 , 2 026, Tuesday 2026
5. Right to Modify or Cancel
5.1 University's Right to Modify or Cancel
The University reserves the right to officially modify or cancel the RFP/RFQ/RFI after
issuance. Contractors will be notified of any such modification or cancellation by issuance
of an addendum from the University's Office of Procurement Services.
5.2 Contractor May Modify or Withdraw a Submitted Proposal Prior to Proposed Close
Time.
The Contractor may modify or withdraw a submitted proposal prior to the Proposed Close
Date and Time by providing the University with adequate notice. For purposes of
withdrawing or modify a bid adequate notice can be achieved in one of the following ways:
(1) By signed, written notice received by the University's Office of Procurement Services
prior to the Response Close Date or
(2) In person notification by the Contractor or its authorized representative, provided
proper identification is presented before the Proposal Close Date and Time. Telephone
requests to withdraw or modify a response will not be honored. No withdrawal or
modification will be accepted following the Proposed Close Date.

RFP 8472-26 5
2.0 SCOPE OF WORK
1. General Requirements
The contractor shall provide books, North American and United Kingdom English
language editions, fiction and nonfiction, adult titles, as specified herein for Missouri State
University (hereinafter referred to as the University) in accordance with the terms and
conditions of this Request for Proposal.
1.1 The contractor understands and agrees that the University will place orders
with the contractor on an as needed basis. The University shall have no
minimum order requirements.
1.2 The contractor must be able to provide firm order, electronic profile notifications,
and standing order services.
1.2.1 The contractor must describe profiling process and coverage.
1.2.2 The contractor must describe profiling capabilities based on subject,
(Library of Congress or vendor-based), publisher, or other categories as
well as non-subject parameters (NSPs).
1.3 The contractor must be able to accept purchase orders by electronic data
transmission, electronic mail, telephone, or standard mail. The contractor must
describe methods of electronic data transmission.
1.4 All orders placed with the contractor shall be delivered F.O.B. Destination. All
freight charges shall be the responsibility of the contractor. Contractor must
describe any potential surcharges for shipping.
1.5 The contractor must maintain and provide access to a General Services
database including, but not limited to, a database for new and firm order
titles, and series/standing orders. The contractor must provide a URL and
credentials to access this database for examination.
1.6 The contractor must describe any fees related to the University's use of the
contractor's database.
1.7 The contractor's database must offer the following: (1) basic bibliographic
records, (2) supplementary book information, (3) order functions, (4) open order
review functions, and (5) electronic transmission capability between the
contractor and the University.
1.7.1 The basic bibliographic records must include, as a minimum: the author,
title, publisher, date of publication, price, ISBN, publication status, country
of origin, and profiling information, if applicable.
1.7.2 The contractor must describe additional supplementary information
provided for each book.
1.7.3 The contractor must describe any database capability for searching
multiple titles simultaneously.
1.7.4 The order function must allow for direct input of orders, including the
acceptance of purchase order markers and fund code markers, through

RFP 8472-26 6
the vendor database or through the Libraries' Integrated Library System
(ILS) or Library Services Platform (LSP).
1.7.5 The contractor must describe in detail order and invoicing interface
capabilities with the FOLIO Integrated Library System (ILS) from The
Open Library Foundation.
1.7.5.1. The contractor must list all other ILS or LSP systems, in addition
to FOLIO Integrated Library System (ILS) from The Open Library
Foundation in which it has experience providing ordering and invoicing
services.
1.7.5.2. The contractor must describe what support services would be
provided if the Library were to transition to a new ILS or LSP system.
1.7.6 The contractor must describe ability to electronically provide MARC records
and describe any associated fees for that service.
1.7.7. The contractor must describe processes used to identify possible
duplicate orders.
1.7.8 The contractor must describe any online inquiry, open order review, and
claiming functions in the vendor database.
1.7.9 The series/standing order functions should be searchable by series title,
series key, and ISBN. Basic series bibliographic records should include
the series title, publisher, ISBN, LC class, frequency, numbering, and the
title's treatment in the contractor's approval data.
.
1.8 The contractor must describe library options for fulfillment of titles published with
simultaneous editions (cloth, paper, electronic, or other format).
1.9 The contractor must describe fulfillment policy when the number of copies
profiled for the total customer base exceeds the contractor's stock.
1.10 The contractor must describe how management reports are provided.
The management reports must be made available on at least an annual basis
and must include, as a minimum: (1) book classifications and categories
purchased during the reporting period, (2) the quantity of titles purchased by the
University in each such classification and category during the reporting period,
(3) the total cost of purchased books for the reporting period (based on list price).
1.11 The contractor must describe ability to provide on an annual basis, either in
written or electronic form, general book production and pricing data.
1.12 Contractor must be able upon request to provide training in vendor database
features and functionality.
1.13 The contractor must describe purchasing options for individual electronic
books. (This is description only. Costs are to be provided in Part Four: Proposal
Submission Information.)
1.14 The contractor must describe Demand Driven Acquisitions (DDA) (a.k.a.
purchase on request, purchase on demand, etc.) options for electronic books.
(This is description only. Costs are to be provided in Part Four: Proposal
Submission Information.)

RFP 8472-26 7
1.14.1 The contractor must describe the electronic materials being offered,
including, but not limited to, number of titles available, copyright year
range, subject coverage, publishers, available rights for methods of
use (printing, emailing, etc.), and package and/or profiling options.
1.14.2 The contractor must describe all purchasing model options for Demand
Driven Acquisitions, for both licensed and owned content, including,
but not limited to, the criteria that triggers a purchase, number of
simultaneous user options, any extra fees, and ability to monitor account
balance.
1.14.3 The contractor must describe licensing terms and provisions involving
perpetual access.
1.14.4 The contractor must describe technical requirements, including, but not
limited to, handling access control, including the use of proxy servers,
compatibility with mobile devices, any additional software or applications
required for mobile functionality, and the availability of technical support.
1.14.5 The contractor must describe which discovery tool providers (such as
EBSCO Discovery Service, etc.) are partnered with to provide indexing
of the electronic books available by Demand Driven
Acquisitions.
1.14.6 The contractor must describe the types of content that can be generated
in usage reports.
1.14.7 The contractor must describe training and documentation available for
user support.
1.15 The contractor must describe provisions and procedures for processing rush
orders and any restrictions or charges for this service. (This is description only.
Costs are to be provided in Part Four: Proposal Submission Information.)
2. Account/Payment Requirements
2.1 If so requested, the contractor must be able to establish deposit accounts against
which purchases may be charged by the University.
2.2 Payment to the contractor for all orders, whether normally stocked or special
orders, shall be based on the publisher's lowest list price, less than the percentage
discount quoted in the contractor's proposal. Discounts from publishers utilizing
freight pass-through pricing will be calculated from the lowest list price in all cases.
2.3 If a title is listed at $300.00 or more and the price of the item is more than 30%
over the price indicated on the University's purchase order, the contractor must
obtain the approval of the University prior to providing the title.
2.4 The contractor shall make all prepayments which may be required by publishers.

RFP 8472-26 8
3. Status Reports and Fulfillment/Delivery Requirements:
3.1 The contractor must conduct a diligent search for each book ordered by the
University.
3.2 The contractor must provide to the University every sixty (60) days status reports
on unfilled orders.
3.2.1 Such reports must indicate whether the University's order is still open or
whether it has been canceled and must also include (1) the report date,
(2) the University's purchase order number and the date of the purchase
order, (3) brief bibliographic information on each book, (4) the status of
each book, and (5) action taken by the contractor to provide each book.
3.2.2 Status information provided by the contractor should include, but need not
be limited to, the following: "not yet received," "out of stock," "claiming,"
"canceled," "not yet published," "out of print," "out of stock indefinitely," and
"publication canceled."
3.2.3 The contractor must be able to transmit status reports to the University via
electronic mail or FTP.
3.3 Delivery requirements shall be as follows:
3.3.1 Books in stock: 90% shipment within sixty (60) days of receipt of the
order. 100% shipment within 270 days of receipt
the order. Orders unfilled within 270 days of receipt
of the order shall be automatically canceled by the
contractor, and confirmation of cancellation must be
provided to the University.
4. Invoicing and Account Statement Requirements:
4.1 The contractor must include with each shipment either a packing slip or a copy of
the invoice. All invoices and correspondence must reference the specific purchase
order number(s) to which it pertains.
4.2 Each invoice must indicate the number of copies, author, title, ISBN, purchase
order number and net price for each title shipped. The contractor must provide an
original invoice as well as make an electronic invoice copy available through
database access.
4.3 If so requested by the University, the contractor must invoice specified purchase
orders separately by funding source. The University will clearly mark or otherwise
identify such purchase orders for the contractor. It is anticipated that the number
of purchase orders requiring separate invoicing will be minimal.
4.4 The contractor must provide to the University on at least a quarterly basis a
statement of account. Such statement must clearly list credits and link them to the
relevant transaction. All outstanding invoices must also be clearly indicated.

RFP 8472-26 9
4.5 The contractor must describe any ability to export electronic invoices into the
FOLIO Integrated Library System (ILS) from The Open Library Foundation.
4.5.1. The contractor must list all other ILS or LSP systems, in addition to Sierra
Services Platform from Innovative Interfaces, in which it has experience
in exporting electronic invoices.
4.5.2. The contractor must describe what support services would be provided if
the Library were to transition to a new ILS or LSP system.
4.6. The contractor must accept payment through the University's corporate
procurement card and must describe corporate procurement card transaction
policies and procedures.
5. Return Privileges and Requirements:
5.1 The contractor must accept, and allow credit for, returns without cause on
unprocessed books, provided such books are in resalable condition. A restocking
charge will be paid on such returns in accordance with the amount stated in the
contractor's proposal.
5.2 The contractor understands and agrees that a restocking charge shall not apply to
errors by the contractor. Books shipped in error by the contractor will be returned
with an explanatory letter and/or credit memorandum and shall not require the prior
approval of the contractor.
5.3 The University shall have the right to return defective copies within 180 days of
receipt. Such merchandise shall be subject to exchange or credit at the option of
the University.
5.4 The contractor must document returns by providing printed or PDF credit
memoranda and issue such credit documentation in a timely manner.
5.5 The contractor understands and agrees that the above provisions regarding the
return of merchandise shall apply to all books purchased from the contractor. If
the return rate of approval books exceeds 10%, the contractor and the University
will review and revise the existing approval profile.
6. Contractor Representative Requirements:
6.1 The contractor must make available to the university a designated customer
service representative who will be responsible for providing customer assistance
in fulfilling the terms of the contract, either directly or by referral to the appropriate
contractor representative.
6.2 Upon award of a contract, the contractor must provide to the university the name
of the customer service representative and a toll-free telephone number, facsimile
number and electronic mail address for such individuals.
6.3 Responses to customer inquiries shall be sufficiently timely and detailed to ensure
accurate and timely fulfillment of shipments and completion of transactions with

RFP 8472-26 1 0
the University.
6.4 The contractor must notify the University of any change in the designated customer
service representative within five (5) working days of assignment of a different
individual.
6.5 The contractor must make available to the University a field representative who will
be available to the University to answer inquiries about the contractor's products
and services.
6.6 Upon award of a contract, the contractor must provide to the university the name
of the field representative and a telephone number, facsimile number, and
electronic mail address for such individual.
7. Purpose of Procurement
The purpose of the Request for Information (RFP) is to solicit responses from firms for
Depository Services for the Springfield campus location. This request does not include
the West Plains campus. The accounts are contained in the attachment for the account
analysis statements, plus one additional account called the Missouri State University
Development Corporation account.
7.1 Definitions
For the purposes of this Contract, the following terms have the following meaning:
7.1.1 Accessibility Standards
Means the following nationally and state accepted accessibility standards, the MO ICT
Standards, the Web Content Accessibility Guidelines (WCAG) developed by the Web
Accessibility Initiative (WAI) of the Worldwide Web Consortium (WC3), Level A and AA,
and Appendixes A, B, and C of Section 508 and 255 Subparts to the Rehabilitation Act of
1973.
7.1.2 Information Communication Technology (ICT)
Means any information technology, equipment, or interconnected system or subsystem
of equipment for which the principal function is the creation, conversion, duplication,
automatic acquisition, storage, analysis, evaluation, manipulation, management,
movement, control, display, switching, interchange, transmission, reception, or broadcast
of data or information. For the purposes of this definition, ICT includes Information
Technology.
7.1.3 Information Technology (IT)
Means any electronic information equipment or interconnected system that is used in the
acquisition, storage, manipulation, management, movement, control, display, switching,
interchange, transmission, or reception of data or information, including audio, graphic
and text.