Supportive Services Programs

COUNTY OF ALAMEDA

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-SS

for

SUPPORTIVE SERVICES PROGRAMS

For complete information regarding this project, see RFP posted at Alameda County Current Contracting Opportunities [ https://gsa.acgov.org/do-business-with-us/contracting-opportunities/ ] or contact the County representative listed below. Thank you for your interest! Contact Person: Flor Corral, Program Financial Specialist Phone Number: (510) 271-9144 E-mail Address: Flor.Corral@acgov.org Alameda County Social Services Agency – Contracts Office

RESPONSE DUE

by

2:00 PM

on

Thursday, May 21, 2026

By Mail:

Alameda County Social Services Agency / Contracts Office

2000 San Pablo Ave, 4th Floor, Suite 451B

Oakland, CA 94612

or

Schedule an appointment to drop off your bid submission in person

Email: flor.corral@acgov.org

Alameda County is committed to reducing environmental impacts across our entire supply chain. Please print only what you need, print double-sided, and use recycled-content paper if printing this document.

CALENDAR OF EVENTS

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-SS

SUPPORTIVE SERVICES PROGRAMS

EVENT	DATE/LOCATION
Request Issued	Friday, April 17, 2026
Networking/Bidders Conference No. 1	Monday, April 27, 2026 at 10:00 AM Microsoft Teams Meeting (online) Need help? Join: Click here to join Meeting ID: 212 672 946 802 369 Passcode: Et7QR6Zs Dial in by phone (415) 915-3950 USA (San Francisco) (888) 715-8170 USA (Toll-free) Phone conference ID: 594 796 82#
Networking/Bidders Conference No. 2	Tuesday, April 28, 2026 at 2:00 PM Microsoft Teams Meeting (online) Need help? Join: Click here to join Meeting ID: 245 194 898 186 358 Passcode: 4yB2ZL2U Dial in by phone (415) 915-3950 USA (San Francisco) (888) 715-8170 USA (Toll-free) Phone conference ID: 179 570 871#
Written Questions Due via Email flor.corral@acgov.org	Tuesday, April 28, 2026 by 5:00 PM
List of Attendees Issued	Monday, May 11, 2026
Questions & Answers Issued	Monday, May 11, 2026
Addendum Issued [only if necessary to amend RFP]	Monday, May 11, 2026
Response Due 1111 Jackson Street, Suite 103, Oakland, CA 94607	Thursday, May 21, 2026 by 2:00 PM
Evaluation Period	Thursday, May 21, 2026 – Friday, June 19, 2026
Notice of Intent to Award Issued	Monday, June 22, 2026
Board Consideration Award Date	(This date has not been finalized. The actual date will be provided once available)
Contract Start Date	July 1, 2026

NOTE: All dates are tentative and subject to change.

COUNTY OF ALAMEDA

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-SS

SUPPORTIVE SERVICES PROGRAMS

TABLE OF CONTENTS

Page

I.

ATTACHMENTS

EXHIBIT A BID RESPONSE PACKET

EXHIBIT A-1 BID RESPONSE FORM

EXHIBIT A-2 BID RESPONSE NARRATIVE

EXHIBIT B BUDGET INSTRUCTIONS

EXHIBIT B-1 BUDGET TEMPLATE (provided as a separate Excel spreadsheet file attachment)

EXHIBIT C INSURANCE REQUIREMENTS

EXHIBIT D EXCEPTIONS, CLARIFICATIONS, AMENDMENTS

EXHIBIT E REFERENCES

EXHIBIT F DATA REPORTING REQUIREMENTS

EXHIBIT G EMERGENCY PREPAREDNESS

EXHIBIT H ADDITIONAL CONTRACT PROVISIONS – FEDERAL PROVISION

EXHIBIT H-1 CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS-CERTIFICATION REGARDING LOBBYING (APPENDIX A, 44 C.F.R.PART 18)

I. STATEMENT OF WORK

A. BACKGROUND

Under the Older Americans Act (OAA) ( Older Americans Act: Overview and Funding | Congress.gov | Library of Congress), the Alameda County Area Agency on Aging (AAA) is responsible for planning and delivering services that help older adults maintain independence, health, and dignity. The California Code of Regulations (CCR), Article 3, Section 7312, requires the AAA to allocate an adequate proportion of Title IIIB Funds to provide Access Services, In-Home Services, and Legal Assistance Services. After a thorough needs assessment developed in partnership with older adults and their community stakeholders, the 2024–2028 Countywide Area Plan (CWAP) (PSA 09-4 Yer Area Plan 2024-28- APPROVED.pdf) allocated 15% of the Title IIIB Funds to Access Services (Case Management, Information and Assistance, Transportation); 15% to In-Home Services (Adult Day Care, Alzheimer’s Day Care, Respite Care, Telephone Reassurance, Visiting); and 10% to Legal Assistance Services. The Request for Proposal (RFP) for Supportive Services seeks to support the overall health and well-being of older adults by soliciting bids for eligible services, as defined in the Intent Section of this RFP.

To ensure equitable access to services, the OAA prioritizes individuals with the greatest social and economic need:

1. Greatest Economic Need: Income at or below the federal poverty level, as further defined by state and area plans based on local factors such as geography and living expenses.

2. Greatest Social Need: Noneconomic factors limiting independence or the ability to perform routine daily tasks, including physical or mental disabilities, language barriers, cultural or geographic isolation, and conditions such as housing instability, food insecurity, chronic health issues, or safety concerns.

Considering these factors and our CWAP assessment, the following groups of older adults in Alameda County are identified as priority populations for services:

• Adults age 75 and older

o Higher risk of isolation and functional decline.

• Low-income

o Defined as living at or below 200% of the federal poverty level.

• Individuals with functional impairments or disabilities

o Includes people with physical or mental impairment that substantially limit one or more major life activities, with particular emphasis on those with limitations in activities of daily living (ADLs) or instrumental activities of daily living (IADLs).

• Racial or Ethnic minorities

o Includes Asian, Hispanic/Latino, Black/African American, Native Hawaiian/Pacific Islander, American Indian/Alaska Native, and Multiracial populations.

• Individuals with limited English proficiency

o Includes Chinese/Mandarin, Spanish, Korean, Cantonese, Vietnamese, Farsi/Dari, Cambodian, and Tagalog; 41% of adults in Alameda County have limited English proficiency.

• Veterans

• Lesbian Gay Bisexual Transgender Queer/Questioning Intersex Asexual/Allied Plus (LGBTQIA+) community.

To ensure Supportive Services programs reach the targeted population, AAA has identified service delivery standards to help assess reach of services using the regional distribution of proxy characteristics (minority, low-income, age 75+, and functionally impaired or disabled). For the purposes of AAA, adequately reaching the target populations within each region means serving these groups at higher rates than listed below. Bidders are expected to include methods for exceeding these numbers in their service design.

	Countywide	North	Central	South	East
Age 75+	29%	30%	28%	30%	30%
Low-Income	11%	14%	10%	9%	8%
Functionally Impaired	31%	31%	33%	30%	29%
Minorities	57%	55%	62%	68%	34%

B. INTENT

The Alameda County Social Services Agency (ACSSA), Department of Adult and Aging Services (AAS), and the AAA seek qualified organizations to provide inclusive, culturally and linguistically responsive Supportive Services for adults age 60 and older to foster socialization, well-being, safety, and access to resources. Programs must align with AAA’s CWAP and OAA Title III B, prioritizing older adults with the greatest social and economic needs. [OAA § 305 (a)(2)(E); 22 CCR 7119, 7125, 7127, 7130, 7135 and 7638.7].

The county’s intent is to fund programs that:

• Reflect the diversity of the County of Alameda to ensure equitable access for older adults.

• Offer adaptable and innovative programming that accommodates diverse interests, schedules, formats (online/in-person), and address physical or cognitive abilities.

• Address priority populations identified in the CWAP, including adults age 75+, low-income seniors, LGBTQIA+ seniors, Veteran seniors, disabled seniors, and those with Limited English Proficiency (LEP).

Successful bidders will demonstrate:

• Capacity and experience in delivering inclusive and accessible programs focusing the identified priority populations.

• Cultural and linguistic competence to serve diverse communities effectively.

• Fiscal accountability and compliance with all applicable regulations.

• Commitment to collaboration, continuous improvement, and utilization of participant feedback to drive programming.

• Innovative approaches to reduce isolation and enhance programs supporting adult day care (adult day health) care, legal assistance, elder abuse prevention, transportation, and case management.

Funding Availability

The AAA estimates that a total of $2,099,555 will be available for Title IIIB Supportive Services Funding in Fiscal Year 2026-2027. Actual awards will be dependent on the funding available. The total funding is outlined below:

Supportive Services Program	OAA Federal Funding	County Funding	Total
Adult Day Care	151,002	275,753	$426,755
Case Management	369,871	675,440	$1,045,311
Elder Abuse Prevention (Title IV)	$21,226	$5,774	$27,000
Legal Services	$206,667	$377,405	$584,072
Transportation	$5,809	10,608	$16,417

The AAA is committed to providing services throughout all regions of the county and establishes guidelines for funding that reflect each region’s population of seniors that are minority, low-income, age 75+, and functionally impaired or disabled. To ensure transparent and competitive procurement consistent with federal, state, and county requirements, the number of contracts that will be awarded are listed by region in the table below. Bidders must be able to provide services throughout the region(s) they bid on and provide services in locations that are easily accessible for clients.

County Regions	Cities and/or Unincorporated Areas Within the Region
North	Albany, Emeryville, Berkeley, Alameda, Oakland, Piedmont
Central	Ashland, Castro Valley, Cherryland, Fairview, Hayward, San Leandro, San Lorenzo
East	Dublin, Livermore, Pleasanton, Sunol
South	Fremont, Newark, Union City

Contracts will be awarded for an initial one (1)-year term (July 1, 2026 – June 30, 2027), with up to three (3) optional one (1)-year renewals based on funding availability and performance. Organizations can select to provide services countywide or by region(s)—North, Central, East, and South—as indicated in the table below and may specialize in cultural or identity-based programs that address specific community needs. Both large regional providers and smaller community-based organizations are encouraged to apply.

Region	Adult Day Care	Case Management	Elder Abuse	Legal Services	Transportation
North	1	3	N/A	N/A	1
Central	1	2	N/A	N/A	1
East	1	2	N/A	N/A	1
South	1	2	N/A	N/A	2
Countywide			1	1

C.

C. SCOPE

Supportive Services as specified in each of the following distinct program service categories are the scope of this RFP. Multiple contracts in each region as displayed in the regional chart above may be awarded.

1. Adult Day Care (Adult Day Health): Personal care for dependent elders in a supervised, protective, and community-congregate based setting during some portion of a day. Services offered in conjunction with adult day care/adult day health typically include social and recreational activities, training, counseling, and services such as rehabilitation, medications assistance, and home health aide services for adult day health [Title 22, Division 6, Chapter 3, Section 82000]. Unit of Service (UOS) is 1 Hour.

a. Adult Day Health Care providers must comply with all requirements of the California Adult Day Health Care Act [1570 - 1596.5].

b. Adult Day Care is a “registered service” under the OAA, requiring individual client level data be entered into the Social Assistance Management System (GetCare) database by the 15th calendar day following the month of service.

c. Centers will operate a minimum of three (3) days per week and provide service a minimum of six (6) hours per day, excluding the time involved in transporting participants to and from the center.

d. Client files will contain a standardized intake form consistent with the requirement mandated by the California Department of Aging (CDA), complete functional and psychosocial assessments, and individualized care plans. Care plans will be updated as needed to reflect changes in status and goals.

e. Centers must either provide transportation or help families arrange transportation.

f. Hot noon meals will be provided or arranged, with nutritious breakfasts and snacks offered as appropriate [7 CFR 226.19a].

Region	Adult Day Care Number of Awards	Adult Day Care Unit of Service Allocation (UOS is 1 hour)
North	1	17,829
Central	1	9,483
East	1	3,414
South	1	7,207
Total	4 (1 per region)	37,933

2. Case Management Services: Assistance either in the form of access coordination in circumstances where the older person is experiencing diminished functioning capacities, personal conditions or other characteristics which require the provision of services by formal service providers or family caregivers. Activities of case management include such practices as assessing needs, developing care plans, authorizing and coordinating services among providers, and providing follow-up and reassessment, as required. UOS is 1 hour.

Region	Number of Awards	Unit of Service Allocation (Unit of Measure is 1 hour)
North	3	9,826
Central	2	5,227
East	2	1,882
South	2	3,972
Total	9	20,907

a. Case management is a “registered service” under the OAA, requiring individual client level data be entered into GetCare database by the 15th calendar day following the month of service.

b. Case Managers at a minimum will possess a bachelor’s degree in social work or a related field, or possess a Registered Nurse license, and have a minimum of one year experience in a health or social services specialty.

c. Case management caseloads are expected to be between 35-45 cases per full-time equivalent case manager.

d. All case management clients will receive a comprehensive assessment to determine specific problems and needs. The assessment requires a face-to-face interview with the client (and family/other supports as appropriate) and must be conducted in the client’s residence. Required assessment components include:

e. Physical health history

(1) Cognitive/mental health

(2) Social support network

(3) Housing and safety

(4) Activities of Daily Living (ADL)/Instrumental Activities of Daily Living (IADL)

(5) Nutrition assessment

(6) Financial/insurance coverage

f. Case management client files will contain a standardized intake form consistent with the requirement mandated by CDA to complete functional and psychosocial assessments, and an individualized care plan completed within two weeks of assessment. Care plans will be updated minimally at six (6)-month intervals to reflect changes in status and goals.

g. Case managers will arrange and coordinate services as determined by clients individual care plans. Such services may be provided by formal service providers or family caregivers.

h. Case managers will contact clients within one (1) week of initial service, and at least monthly thereafter to assure timeliness and satisfaction with services. Monitoring may be done by phone or home visit at the discretion of the case manager. Volunteers and interns may perform monitoring under the supervision of a case manager.

i. Case management programs will demonstrate the capacity to distinguish between clients needing only short-term service arrangement or coordination and those in need of comprehensive case management.

j. Case management programs will provide assistance with out-of-home placement when independent living is longer an appropriate option.

k. Clients will have the opportunity to make a voluntary contribution towards the case management program. Client services will not be affected or impacted if the client chooses not to make a voluntary contribution. Unit of Service is 1 hour.

3. Elder Abuse Prevention (EAP): Services provided to develop, strengthen, and carry out programs for the prevention, detection, assessment, and treatment of, intervention in, investigation of, and response to elder abuse, neglect, and exploitation (including financial exploitation). [OAA § 721] Funding is available for the following service categories: EAP Public Education, EAP Educational Materials, EAP Training for Professionals, and EAP Training for Caregivers. UOS are measured in sessions, with the exception of EAP Educational Materials which are measured in products.

a. EAP Public Education: Planned presentations or participation in coordinated community-based fairs or events to inform and educate the public on the identification, prevention, and treatment of elder abuse, neglect, and exploitation. This can include outreach to promote financial literacy and prevent identity theft and financial exploitation of older individuals. One presentation or participation in one event, including extended events (lasting one (1) or more days) is counted as one (1) session.

b. EAP Educational Materials: Printed or other educational media distributed for the identification, prevention, and treatment of, intervention in, investigation of, and response to elder abuse, neglect, and exploitation (including financial exploitation).

c. EAP Training for Professionals: Planned training for professionals (such as service providers, nurses, social workers, and others serving elders and victims of elder abuse) on the identification, prevention, and treatment of elder abuse, neglect, and exploitation. Training topics may include elder self-determination, individual rights, and State and federal requirements concerning confidentiality. One presentation is counted as one (1) session.

d. EAP Training for Caregivers: Training provided to unpaid adult caregivers (including caregivers receiving services from Title IIIE) who are informal providers of in-home or community-based care to an older individual or an individual with Alzheimer’s disease or a related disorder with neurological and organic brain dysfunction. Training should improve caregiver understanding of the identification, prevention, and treatment of elder abuse, neglect, and exploitation, with an emphasis on prevention and the enhancement of the elder individual’s self-determination and autonomy. One presentation is counted as one (1) session.

Region	EAP Number of Awards	EAP UOS Allocation (Sessions)	EAP UOS Allocation (Products)
Countywide	1	12	1900

4. Legal Assistance: Legal Assistance includes legal advice, counseling, and representation by an attorney or legal staff acting under the control of an attorney who is a member of the California State Bar. This service category should be provided in accordance with the California Statewide Guidelines for Legal Assistance (Guidelines) and be organized around its stated mission: Ensure justice, dignity, health, security, maximum autonomy and independence to older Californians, particularly those in greatest need, by protecting and enforcing the legal rights of individuals and by promoting social change through broad elder rights advocacy. UOS are measured in hours.

LEGAL ASSISTANCE PROGRAM REQUIREMENTS:

a. In accordance with OAA § 731:

b. Legal Service Programs (LSP) will coordinate with State-designated providers of Long-Term Care Ombudsman services by developing and executing a memorandum of understanding which will address conflict of interest, provision of legal advice, procedures for referral and other technical assistance.

c. LSPs may provide direct legal assistance to residents of the long-term care facilities where the clients are otherwise eligible and services are appropriate.

d. Where both legal and Ombudsman services are provided by the same agency, providers must develop and follow policies and procedures to protect the integrity, resources, and confidentiality of both programs.

e. LSPs may assist the State in providing legal representation to the Ombudsman Program when an Ombudsman or the program is named as a party or witness, in a subpoena, civil suit or other legal action challenging the performance of the official duties of the Ombudsman.

f. LSPs are to coordinate with the local Legal Services Corporation (LSC) program, if the provider is not an LSC-funded program.

g. LSPs are to coordinate with the network of other service providers, including but not limited to, other LSPs, Long-Term Care Ombudsman Programs, Health Insurance Counseling and Advocacy Programs, senior information and assistance, Adult Protective Services, law enforcement, case management services and focal points.

h. LSPs are to coordinate legal assistance activities with the statewide hotline and private Bar, including groups within the private Bar furnishing services to older individuals on a pro bono or reduced fee basis.

i. LSPs are to collect required data elements on legal services provided and report in CARS. Waiver of this section of the Program Guide may be obtained from CDA pursuant to Section 1.7 of the CDA Program Guide entitled, Amendments, Revisions, or Modifications.

j. The LSP must provide a plan to provide legal assistance services in the following areas:

• Housing (tenant rights, evictions, foreclosures, utilities)

• Income maintenance (Supplemental Security Income (SSI), Social Security, Supplemental Nutrition Assistance Program (SNAP) )

• Health care (MediCal, Medicare, managed care, Qualified Medicare Beneficiary (QMB), and private health insurance)

• Elder protection (abuse/neglect, defense of older adults against guardianship/conservatorship, restraining orders, exploitation, advanced planning/directives, autonomy)

• Incapacities (managing affairs, counseling, Durable Power of Attorney/health care)

• Counseling on Wills and estate planning

• Long-term care (skilled nursing facilities, facility issues, community long-term care services)

• Consumer (bankruptcy/debt, contracts/warranties, scams/identity theft)

• Civil Rights (LEP rights, discrimination, immigration)

• Other legal services as appropriate

k. The LSP shall, with the approval of the AAA, set priorities for the categories of cases for which it will provide assistance in order to concentrate on older persons in the greatest economic and/or social need. The LSP will give preference to seniors with no other options, provided needed legal services are within the service areas above.

l. Proposals must include a plan for the provision of legal assistance at out-stations in the community (e.g., senior centers, senior housing complexes, nutrition sites, etc.) and a plan for strategic outreach to reach priority populations and the most vulnerable at-risk older adults (see Guidelines page 12).

m. To promote equitable access to legal services, the awardee should aim for a service unit distribution as follows: North County-47%, Central County-25%, South County-19%, and East County-9%.

n. LSP must demonstrate the ability to provide legal assistance in the primary language(s) spoken by clients. See 45 C.F.R. § 1321.71(c)(5).

o. LSP must have in place written procedures for case intake, acceptance and rejection.

p. LSP must develop and follow a protocol and a program policy for referral of fee generating cases consistent with the OAA Regulations. See 45 C.F.R. § 1321.71(g).

Region	Legal Assistance Number of Awards	Legal Assistance UOS Allocation (Hours)
Countywide	1	9,345

5. Transportation: Services or activities that provide or arrange for an individual’s travel, including travel costs, from one location to another. This includes escort or other appropriate assistance for individuals who have physical or cognitive difficulties using standard vehicular transportation. Transportation to and from one location and does not include any additional activities, and may include travel vouchers and transit passes.

Transportation services:

a. Allowable trips include:

1) Medical appointments and health care services

2) Nutrition related; senior dining sites, grocery stores, food pantries or farmers markets

3) Essential shopping errands: pharmacy, post office, banking visits

4) Socialization and community engagement; senior center centers, volunteer activities, and spiritual/faith based events

b. Trip Types NOT Allowed:

1) Medicaid or other covered medical transportation

2) Non-essential or recreational travel

Unit of Service is 1-one way trip

Region	Transportation Number of Awards	Transportation Unit of Service Access
North	1	363
Central	2	193
South	1	147
East	1	70
Total	5	773

D. SPECIFIC REQUIREMENTS

1. Virtual Access to Services: Virtual service access, hours, format, and/or delivery may be observed, allowing service provision via an online platform such as Zoom or Microsoft Teams, if applicable.

2. Service locations must be situated in or be accessible to concentrations of clients in the greatest social and economic need.

3. Providers must demonstrate the ability to reach out to targeted populations.

4. Service providers must meet the 10% match requirements for funding for Title III and VII programs and are encouraged to seek and obtain additional funding from other sources.

5. Participant income information may not be used to limit or deny services. OAA program participants must be provided with a voluntary and private opportunity to contribute to the cost of services, but no fees for service may be imposed on OAA clients, and participation must not be denied due to refusal or inability to contribute.

6. Programs must utilize the views of participants when evaluating the effectiveness of services received.

7. All proposals for OAA funds shall conform to all applicable provisions of laws and regulations, including, but not limited to, the OAA as amended, the Civil Rights Act, the Americans with Disabilities Act, and applicable Federal or State regulations.

8. Programs must have procedures to protect the confidentiality and privacy of information about, or obtained from, participants or clients.

9. Successful applicants must have in place a written complaint resolution process that meets requirements of Title 22 [CCR§7400], and that is in alignment with the Alameda AAA Grievance Resolution Policy. All contractors will post and advise clients of their complaint resolution process.

10. All contractors are required to attend Provider Meetings scheduled by the AAA.

11. All contractors must have a written Emergency Operations Plan that can be activated in an emergency. The plan shall include: 1) preparation of the facility, 2) training for all staff, volunteers and clients in the agency’s emergency operations plan, and 3) fire safety preparations.

12. Provide access by County of Alameda, AAA, State of California, CDA, Federal Administration on Aging officials, to financial and other records pertaining to the program encompassed by the contract.

13. Provide Federal Tax Identification Number to the AAA.

14. Submit monthly program and expenditure reports in the prescribed format by the date due and maintain statistical and financial data in such a way as to document and assure the accuracy of the data presented in the required monthly program and financial reports.

15. Submit final financial and program reports no later than thirty (30) days following the end of the contract period.

16. Comply with all federal, state, and local rules, regulations and policies, including, but not limited to, Office of Management and Budget (OMB) Circulars A-87, A-102, A-110, A-122, A-133, Federal Code of Regulations [45CFR§1321.63 -§1321.71], [45CFR§75] and California Title 22 [22CCR§7500-7716]. The cited State and federal regulations, relevant OMB regulations, Policy Manuals, and other Program Memorandum may be viewed by searching online for the cited regulations, or by calling the AAA office for assistance.

17. All third-party contracts must be approved by the County and conform to CDA and AAA policies for an open competitive process. The applicant’s open competitive process and contract specifications must be described in the plan for service delivery at the time the proposal is submitted. It must also set forth clear procedures for financial accountability and service delivery.

18. Prior to awarding a contract to any for-profit entity, the CDA must also review and approve the contractor’s bid proposal.

19. Within the first 90 days of the contract, all contractors must have written personnel policies and procedures, written job descriptions for all staff and volunteers involved in the project, and a written Emergency Preparedness Plan.

20. Agencies are required to maintain financial and program records necessary for fiscal monitoring and audit review and make periodic reports as requested by the AAA. As required by 2 CFR 200, Subpart F, Audit Requirements, entities expending $1,000,000 or more in a fiscal year are required have a Single Audit for that year. Audits must be submitted within thirty (30) days after receipt of the Auditor’s report or nine (9) months after the end of the audit period, whichever occurs first (2CFR 200 512).

E. DELIVERABLES / REPORTS / RESULT BASED ACCOUNTABILITY (RBA)

1. Contractors will submit monthly reports and where required enter participant and service unit data into GetCare, or other software or web-based applications, as specified in the Specific Requirements section of this RFP.

2. ACSSA has adopted the Results-Based Accountability (RBA) framework to strengthen and increase data collection and improve contract performance. The RBA framework establishes performance measures which will allow SSA to track the positive impact and benefits of services for the target population by focusing on three critical questions: How much work was done? How well was it done? and is anyone better off? The RBA framework establishes a partnership between the service provider and SSA. The performance measures and the deliverables are described below. A link to further information on RBA can be found at: http://www.raguide.org/ .

a. How much was done?

(1) Performance goal: Number of units provided

(2) Target goal: Contractor will meet 95% of its required Service Units (hours)

b. How well was it done?

(1) Performance goal: % of older adults that participated in supportive services activities who report satisfaction with the quality of service(s) provided; the data gathered relates to satisfaction, timeliness, accessibility, accuracy, responsiveness, etc.

(2) Target goal: 90% of clients are satisfied with the supportive services activities offered.

c. Is anyone better off?

(1) Performance goal: % of older adults that received support services activities experienced a positive change in their circumstances.

(2) Target goal: 90% of older adults that received supportive services activities experienced a positive change in their circumstances.

F. BIDDERS CONFERENCE(S)

1. The Bidders Conference(s) held on the date(s) specified in the Calendar of Events will be conducted online via Microsoft Teams. Bidders can participate via a computer with a stable internet connection (the recommended Bandwidth is 512kbps) by clicking on the meeting links provided in the Calendar of Events. Please RSVP your attendance to Flor Corral: flor.corral@acgov.org

2. To participate via phone for audio access only, a call-in option is available.

3. Information regarding the RFP will be presented during the conference(s). To get the best experience, the County recommends that bidders who participate remotely use equipment with audio output such as speakers, headsets, or a telephone.

4. Bidders conferences will be held to:

a. Provide an opportunity for Bidders to request clarification on this RFP and ask specific questions about the project, goods, and services.

b. Provide Bidders an opportunity to receive documents, etc., necessary to respond to this RFP.

c. Provide the County with an opportunity to receive feedback regarding the project and RFP.

5. Potential bidders are strongly encouraged to attend Bidders Conference(s) to further facilitate subcontracting relationships. Vendors who attend a Networking/Bidders Conference will be added to the Vendor Bid List. Failure to participate in a Networking/Bidders Conference will in no way relieve the Contractor from furnishing goods and/or services required in accordance with these specifications, terms and conditions. Attendance at a Networking/Bidders Conference is highly recommended, but is not mandatory.

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