Computer Aided Dispatch Solutions and Related Services

The City of Tucson, Arizona desires a turnkey Computer Aided Dispatch (CAD) and Mobile Data System (MDS) solution to support PSAP 911 operations in support of Law Enforcement, Fire Services, and EMS. The CAD Software, Hardware, and Implementation and Maintenance Services Project should include the purchase of CAD software, mobile software compatible with a wide array of hardware including current hardware, and implementation services to deliver a transformative dispatch solution for the City of Tucson.

Implementation services should include configuration of Police, Fire, EMS and Alternative Response for multiple dispatch configurations. Post go-live, the contractor will be expected to update and maintain the system. This Exhibit details the scope of the project, including general guidelines, business requirements and expectations around the software solution, implementation services, and maintenance services. Respondents are expected to consider and meet the City expectations in the design of their response to this RFP. The City requires the selected Contractor to not only implement the CAD/MDS software but, more importantly, to deliver a suite of comprehensive services to smoothly and efficiently implement their proposed CAD/MDS solution.