RFP 26-2922-1603, Customer Self Service Solution -...

City of Newport News -The City of Newport News Va. 23607

The purpose of this Request for Proposals (RFP) is to solicit proposals from qualified SAP partner firms to furnish/provide a fully integrated Customer Self-Service Portal solution, inclusive of software (SaaS), implementation, system integration, data and user migration, training, and ongoing support services. The objective of this solicitation is to select a single Offeror capable of delivering a turnkey, enterprise-grade customer portal that improves customer experience, supports operational efficiency, integrates with Waterworks ' SAP environment, and aligns with Waterworks' long-term SAP S/4HANA modernization roadmap. The goal is to modernize the existing technology, streamline operations, and ensure robust client ownership and knowledge transfer.(See attached for the link to OpenGov to respond electronically)Please note that only initial procurement opportunities are posted on eVA. To receive notification of Addenda, Award, pre-submittal meetings and other relevant information for this project, please FOLLOW the project on OpenGov Procurement

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