Full Service Employee Benefits Broker Addendum 1

Location:	Colorado
Posted:	Nov 19, 2025
Due:	Dec 2, 2025
Agency:	City of Northglenn
Type of Government:	State & Local
Category:	G - Social Services J - Maintenance, Repair, and Rebuilding of Equipment Q - Medical Services R - Professional, Administrative and Management Support Services
Solicitation No:	RFP 2025-025
Publication URL:	To access bid details, please log in.

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City of Northglenn

11701 Community Center Drive

Northglenn, Colorado 80233

CITY OF NORTHGLENN

Full-Service Benefits Broker

IFB NUMBER: 2025-025

ADDENDUM NO. 1

DATED: November 20, 2025

TO: BIDDERS

The following adds to, supplements, amends or clarifies by way of explanation, portions

of the Contract Documents, Specifications, or Drawings for the above-named

solicitation.

NOTE: It will be the responsibility of the Bidder to acknowledge receipt of this

addendum as part of their submitted bid. Failure to do so will be grounds for the

City to view the bid as non-responsive.

The Invitation for Bid is hereby modified by the following items:

Questions & Answers

1. We didn’t see a clear format requested for our RFP response. Are there any parameters

or should we respond in a manner we feel is most appropriate?

There is no specific format requested. Proposals should address the city’s goals and

speak to the deliverables required.

2. When was the last time the City went out to bid for Employee Benefits Broker and was a

change made?

The last time the city went out to bid for an Employee Benefits Broker was 2017. A change

was made from Benefits Incentive Group to Alliant.

3. Who is the current employee benefits broker and how long has the City worked with them?

The City of Northglenn’s current benefits broker is Alliant, and the city has worked with

them for the past 8 years.

4. Who are the current benefits carriers and how many years has the City utilized them?

Kaiser Permanente – since 2002

Delta Dental – since 1996

Rocky Mountain Reserve – since 2014

Mutual of Omaha – since 2024

City of Northglenn

11701 Community Center Drive

Northglenn, Colorado 80233

Mines and Associates – since 1995

VSP – since 2017

Legal Shield – since 2000

5. Will you share a current copy of the City’s benefits guide?

The current benefits guide is provided as an attachment.

6. What changes have been made to the City’s benefit plans over the past 2-3 years?

The city added a high-deductible health care plan and HSA for the 25-26 plan year. The

HDHP plan replaced a PPO plan that was in place during the 24-25 plan year.

7. What resources (digital, virtual, print, multi-media) does the City utilize for employee

engagement?

The city utilizes digital and print benefits guides and resources as well as Brainshark

videos for employee engagement. Additionally, we host virtual trainings, provide office

hours to support employees with questions, and send electronic and text reminders during

open enrollment.

8. Other than cost, are there other challenges relating to the City’s benefits programs

currently?

There have been, and continue to be, significant service delivery issues with Kaiser

Permanente (on the employee service side as well as back-office billing issues).

9. What benefits administration or human capital management system does the City currently

utilize?

We utilize Employee Navigator (an Alliant platform).

10. If selected as a finalist, would the City be open to sharing non-PHI claims data for us to

analyze and provide specific recommendations or strategies?

Yes, the city would be open to sharing de-identified, non-PHI claims data provided the

data contains no identifiers and meets all privacy and security requirements.

11. Are there any union employees at the City and are there any union specific benefits?

The city does not have any union employees.

12. Are there any retiree benefits offered by the City? If so, who handles the GASB 75

accounting on behalf of the City?

We provide a retiree medical benefits stipend that is handled internally, and our Finance

Department handles the GASB 75 accounting.

13. How are current benefits-related service issues (eligibility, claims, etc.) handled? Is it by

someone at the City or by the broker?

City of Northglenn

11701 Community Center Drive

Northglenn, Colorado 80233

Benefits-related service issues are handled internally and by the broker. It depends on

what the issue is.

14. Would it be possible to get an employee census with enrollment status and a copy of

current benefits offered?

Census with enrollment status is:

Kaiser – 256 enrolled

Delta Dental – 261 enrolled

Legal Shield – 66 enrolled

Mutual of Omaha – 304 enrolled

Rocky Mountain Reserve – 98 enrolled

VSP – 203 enrolled

Please refer to the Benefits Guide attached.

15. What are the primary objectives you hope to achieve through this RFP process?

The primary objectives of this RFP process are to identify the most qualified partner who

will ensure competitive pricing, evaluate service capabilities, strengthen our compliance

and risk management, and support us in the enhancement of the employee experience. It

will be key to partner with a broker who promotes accountability and works with us to

establish clear expectations around performance metrics, reporting, and service delivery.

16. Are there specific areas within your current benefits program where you feel improvements

are most needed?

Service delivery with our broker and providers are key areas where improvement is

needed.

17. Are you happy with your current network option(s)?

Not all employees are due to lapses in service delivery. The broker selected will be

expected to assist the city in reviewing our current options and making changes if

necessary.

18. How do you currently communicate benefits to your employees, and what changes or

improvements would you like to see?

In addition to the answer for question #7, we hold an annual Benefits Open House where

providers are on site to assist employees.

END OF ADDENDUM NO. 1

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Bid No.	Bid Description	Bid Due Date	Documents
RFP 2025-025	Full Service Employee Benefits Broker	Tues., Dec. 2 at 10 a.m.	Addendum 1