IFB- ITS NYS Voice Operation Services- 5 Counties

Location: New York
Posted: Nov 20, 2025
Due: Jan 14, 2026
Agency: The New York State Contract Reporter
Type of Government: State & Local
Category:
  • D - Automatic Data Processing and Telecommunication Services
Publication URL: To access bid details, please log in.
Issue Date: 11/20/2025 Contract Number: C000932
IFB- ITS NYS Voice Operation Services- 5 Counties
Description:

This IFB can also be found on the NYS Information Technology Services Competitive Procurement Opportunities website: https://its.ny.gov/competitive-procurement-opportunities

The New York State (NYS) Office of Information Technology Services (ITS) is issuing this Invitation for Bids (IFB) to seek responsive and responsible NYS certified Vendors for the following services:

-Installation of telephone lines for Private Branch Exchange (PBX) systems, Key Systems, Local Exchange Carrier (LEC), Centrex (CTX), and LEC Plain Old Telephone Service (POTS)
-Repair Services of PBX, Key Systems, CTX, and POTS
-Moves/Adds/Changes/Deletes (MACD) of PBX, Key System, CTX, and POTS telephone service
-Removal of PBX and Key Systems

ITS intends to award up to five (5) contracts resulting from this IFB, with one (1) award for each of the following NYS counties : Albany, Rensselaer, Saratoga, Schenectady, and Washington. For administrative purposes, in the event one (1) bidder is awarded more than one (1) county, ITS may combine the counties awarded under one (1) contract.

ITS is responsible for installation, repair and removal services of PBX, Key System, CTX and POTS along with related MACD work. Work requests vary from moving a telephone line from one floor to another in a remote office building, to repairing a POTS line for a fire alarm at an Office for People with Developmental Disabilities residence.

Due Date: 01/14/2026 5:00 PM

Contract Term: 5 years

Location: 5 counties: Albany, Rensselaer, Saratoga, Schenectady, Washington

Ad Type: General

Primary Contact: Information Technology Services, NYS Office of
Vendor sourcing and management
NYS Office of ITS
Dolly Bernard
Contract Management Specialist 2
Empire State Plaza, Swan St. Bldg.
Core 4, 2nd Floor, Rm. 2404
Albany, NY 12223
United States
Ph: 000-000-0000
Fax:
its.sm.bestvalue@its.ny.gov
Secondary contact: Information Technology Services, NYS Office of
Vendor sourcing and management
NYS Office of ITS
Roselyn Disonell
Contract Management Specialist 3
Empire State Plaza, Swan St. Bldg.
Core 4, 2nd Floor, Rm. 2404
Albany, NY 12223
United States
Ph: 000-000-0000
Fax:
its.sm.bestvalue@its.ny.gov
Secondary contact: Information Technology Services, NYS Office of
Vendor sourcing and management
NYS Office of ITS
Dolly Bernard
Contract Management Specialist 2
Empire State Plaza, Swan St. Bldg.
Core 4, 2nd Floor, Rm. 2404
Albany, NY 12223
United States
Ph: 000-000-0000
Fax:
dolly.bernard@its.ny.gov
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