Utility Billing / Customer Information System (CIS) Software and Implementation Services

RFP NO. 27-09

Utility Billing / Customer Information System (CIS) Software and Implementation Services

CITY OF KILLEEN, TEXAS

The City of Killeen will receive sealed Request for Proposals for 27-09 Utility Billing / Customer Information System (CIS) Software and Implementation Services electronically through the City’s eProcurement Portal or addressed to the City of Killeen, Attn: Purchasing Division, 802 N. 2nd Street, Building G, Killeen, Texas 76541, until 3:00 pm on Thursday, September 3, 2026 . Mailed or hand delivered proposals must be sealed and plainly marked with the name and address of the proposer and “RFP NO. 27-09 Utility Billing / Customer Information System (CIS) Software and Implementation Services , 3:00 pm , Thursday, September 3, 2026 ”.

Proposals received after the closing time will be returned unopened.

Vendors may register and submit proposals electronically at https://procurement.opengov.com/login .

No Pre-Proposal Meeting will be held.

RFP Questions will be accepted on the OpenGov e-bidding site , until 3:00 pm on Thursday, August 20, 2026 . Questions will be answered in the form of an addendum and posted on the OpenGov e-bidding site . It is the proposer’s responsibility to obtain and acknowledge all addendums.

Complete information regarding this solicitation may be obtained from the City of Killeen website ( https://www.killeentexas.gov/414/Purchasing) and OpenGov E-Procurement Portal ( https://procurement.opengov.com/login) .

The City of Killeen reserves the right to reject any or all proposals and waive any irregularities.

CITY OF KILLEEN, TEXAS

Sophonia Price

Director of Procurement and Contract Management

The City of Killeen is seeking qualified and responsive vendors to provide a comprehensive Utility Billing / Customer Information System (CIS) solution, including software licensing, implementation services, data conversion, training, integration, and ongoing support. This opportunity is intended to establish a long-term partnership with a vendor capable of supporting current utility billing operations while providing a scalable platform to meet future growth and technology needs. The City of Killeen, who is solely directing this RFP process, shall select the proposer based upon competitive submissions pursuant to this Request for Proposal (RFP). After evaluation of all proposals, the selected proposer will serve as the provider of the Utility Billing / CIS solution, including implementation and ongoing system support.