RFI Event - Consolidated Call Center
| Location: | North Carolina |
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| Posted: | Dec 9, 2024 |
| Due: | Jan 24, 2025 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | Doc1386041218 |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | Doc1386041218 |
| Project Title: | RFI Event - Consolidated Call Center |
| Description: | The Department requires a consolidated DHB call center solution that utilizes an AI Enabled Automated Voice Response Systems (AVRS) to increase efficiency in call center communications and decrease confusion, errors and the number of agents required to handle calls. A single phone number would lead to the AVRS to gather caller information and their call reason, and then reference its databases to either answer the question or to transfer the caller to the appropriate call center. |
| Opening Date: | 1/24/2025 3:00 PM |
| Posted Date: | 12/10/2024 |
| Status: | Open |
| Department: | DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS |
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Solicitation Number
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Doc1386041218
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Department
DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS
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Status Reason
Open
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Opening Date
2025-01-24T15:00:00.0000000
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Posted Date
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2024-12-09T20:46:06.0000000Z
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Commodity Code
Cloud-based software as a service
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Mandatory Conference/Site Visit
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Special Instructions
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Description
The Department requires a consolidated DHB call center solution that utilizes an AI Enabled Automated Voice Response Systems (AVRS) to increase efficiency in call center communications and decrease confusion, errors and the number of agents required to handle calls. A single phone number would lead to the AVRS to gather caller information and their call reason, and then reference its databases to either answer the question or to transfer the caller to the appropriate call center.
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