IT NETWORK MAINTENANCE SERVICES

Location:	North Carolina
Posted:	May 18, 2026
Due:	Jun 3, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	J - Maintenance, Repair, and Rebuilding of Equipment
Solicitation No:	251-27-113
Publication URL:	To access bid details, please log in.

Solicitation Number:	251-27-113
Project Title:	IT NETWORK MAINTENANCE SERVICES
Description:	The Wake County Public School System Technology Services Division (TSD) is seeking to secure a contract, or contracts, to provide IP network monitoring, operational support, troubleshooting, and maintenance services for all WCPSS facilities throughout the county now or hereafter owned, leased, or possessed by WCPSS. WCPSS facilities consist of all real property and buildings owned or leased by WCPSS at sites designated.
Opening Date:	6/3/2026 10:00 AM
Posted Date:	5/19/2026
Status:	Open
Department:	WAKE COUNTY BD OF EDUCATION


Solicitation Number * 251-27-113	Department WAKE COUNTY BD OF EDUCATION	Status Reason Open
Opening Date 2026-06-03T10:00:00.0000000	Posted Date * 2026-05-18T19:58:40.0000000Z	Primary Commodity Code Computer hardware maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Marcella Calvert
Description The Wake County Public School System Technology Services Division (TSD) is seeking to secure a contract, or contracts, to provide IP network monitoring, operational support, troubleshooting, and maintenance services for all WCPSS facilities throughout the county now or hereafter owned, leased, or possessed by WCPSS. WCPSS facilities consist of all real property and buildings owned or leased by WCPSS at sites designated.

Attachment Preview

RFP #251-27-113

Memorandum from Purchasing Department

Letter of Instruction for RFP #251-27-113

To: Prospective Parties

Thank you for your interest in the Wake County Public School System. Please review the following instructions prior

to submitting your proposal.

● All submittals must be organized and indexed according to the order of the required subject matter. The

information in your submittal should be indexed and easily accessed by WCPSS. WCPSS is not required to seek

clarification on any proposal that does not meet these minimum requirements.

● Prior to submitting and executing the proposal, please make sure you read and understand the terms and

conditions referenced. All proposals are subject to the terms and conditions outlined herein. All responses will be

controlled by such terms and conditions and the submission of other terms and conditions, price lists, catalogs,

and/or other documents as part of an offeror’s response will be waived and have no effect either on this Request

For Proposals or on any contract that may be awarded resulting from this solicitation. The attachment of any

other terms and conditions by the Offeror may be grounds for rejection of that proposal. Offeror specifically

agrees to the conditions set forth in the above paragraph by signature to the proposal.

● WCPSS will adhere to strict deadlines as indicated in the solicitation document and thus will not make exceptions to

these dates and times.

● Please read carefully the section titled CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING

THE RFP PROCESS. All questions should be directed to bids-mcalvert@wcpss.net.

● Offerors are cautioned that this is a request for offers, not a request to contract, and WCPSS reserves the

unqualified right to reject any and all offers when such rejection is deemed to be in the best interest of WCPSS.

● In submitting a proposal, the Offeror agrees not to use the results therefrom as part of any news release or

commercial advertising.

● Submit one (1) signed, original response via electronic Vendor Portal (eVP) by the specified time and date of

opening. Vendor shall bear all risk for late electronic submission due to unintended or unanticipated delay,

including but not limited to internet issues, network issues, or local power outages. Vendor must include all

pages of this solicitation in their response. Inability by WCPSS to open the Vendor’s files may result in the

offer(s) being rejected as non-responsive.

● Questions or issues related to using the eVP Ariba Sourcing Tool can be directed to the North Carolina

eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through

Friday from 7:30 AM EST to 5:00 PM EST.

● Offerors are cautioned that responses will be deemed nonresponsive if they do not include all required information

and submittals as requested.

● Offerors shall not be debarred from doing business with Wake County, North Carolina, or the federal government.

Offeror shall disclose a debarment or UCC lien.

● Include a copy of IRS Form W-9 along with WCPSS Vendor Information Form (Attachment A).

● Before submitting a bid, Vendor must be registered with North Caroline eVP. Additional information can be found at

https://eprocurement.nc.gov/registering-evp/download?attachment. There is no cost to register.

WCPSS publicly advertises proposal solicitations on the following sites: NC eVP -

http://webarchive.wcpss.net/about-us/purchasing/open-bids.html and WCPSS - https://evp.nc.gov/solicitations.

Please review these sites for updates and amendments during the proposal timeframe.

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RFP #251-27-113

Request for Proposal #251-27-113

1551 Rock Quarry Rd – Bldg. F

Raleigh, NC 27610

Refer ALL Inquiries to: Marcella Calvert

Telephone No: 919-588-3457

E-Mail: bids-mcalvert@wcpss.net

PUBLIC BID OPENING: JUNE 3, 2026 @ 11:00 AM ET

Contract Type: Agency Specific Term Contract

Commodity: 811123 – IT Network Maintenance Services

Using Agency Name: WAKE COUNTY PUBLIC SCHOOL SYSTEM

NOTICE TO VENDORS

Electronic proposals, subject to the conditions made a part hereof, will be received until 10:00 AM ET on the day of

opening and then opened, for proposal submittal process the commodity or service as described herein. Refer to

proposal submittal below for information regarding delivery. Proposals submitted via email or non-sealed in response

to this Request for Proposals will not be acceptable. Proposals are subject to rejection unless submitted on this form.

EXECUTION

In compliance with this Request for Proposal, and subject to all the conditions herein, the undersigned offers and agrees to

furnish and deliver any or all items upon which prices are proposed, at the prices set opposite each item within the time

specified herein. By executing this proposal, I certify that this proposal is submitted competitively and without collusion.

Failure to execute/sign proposal prior to submittal shall render bid invalid. Late proposals are not acceptable.

VENDOR:

FEDERAL ID OR SOCIAL SECURITY NO.

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY & STATE & ZIP:

PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE

TELEPHONE NUMBER:

TOLL FREE TEL. NO

(800)

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING:

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for 60 days from date of proposal opening unless otherwise stated here: ________ days

Prompt Payment Discount: _______ % _____________ days.

Submit one (1) signed, original executed proposal response via eVP (emails not accepted).

PROPOSAL SUBMITTAL: This is an absolute requirement. Late bids, regardless of cause, will not be opened or

considered, and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of

late submission due to unintended or unanticipated delay. It is the Vendors’ sole responsibility to ensure its

proposal has been received as described in this RFP by the specified time and date of opening. Failure to submit a

proposal in strict accordance with instructions provided shall constitute sufficient cause to reject a Vendor's

proposal(s). Solicitation responses are subject to Sealed Bidding requirements.

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RFP #251-27-113

Vendors’ proposals for this procurement must be submitted through electronic Vendor Portal (eVP). For training

on how to use eVP to view solicitations, submit questions, develop responses, upload documents, and submit

offers to the district, Vendors should go to the following site: https://eprocurement.nc.gov/training/vendor-

training

RFP SCHEDULE

The table below shows the intended schedule for this RFP. WCPSS will make every effort to adhere to this

schedule.

Event

Responsibility Date and Time

Issue RFP

WCPSS

May 18, 2026

Questions submitted to:

bids-mcalvert@wcpss.net

(Reference RFP # 251-27-113 in subject line)

Provide Response to Questions

Vendor/WCPSS

WCPSS

May 21, 2026, at 2:00 PM/ET

May 27, 2026 by end of business day

Submit Proposals

Vendor

By June 3, 2026, 10:00 AM/ET

Public Live Bid Opening

(Vendor attendance is not required)

WCPSS, Vendor June 3, 2026, at 11:00 AM/ET

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/23229631

9418143?p=K97KlJ2g4WiO97d4fx

Meeting ID: 232 296 319 418 143

Passcode: Qf2mR7Wb

PROPOSAL QUESTIONS

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit

the best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such

questions, in written form by the above due date. WCPSS will not respond to questions via telephone or

telephone message(s). Written questions must be emailed to bids-mcalvert@wcpss.net by the date and time

specified above. Vendors should enter “RFP #251-27-113 Questions” as the subject for the email. Questions

submittals should include a reference to the applicable RFP section and be submitted in the format shown below:

Reference

Vendor Question

RFP Section, Page Number

Vendor question …?

Questions received prior to the submission deadline date, WCPSS’ response and any additional terms deemed

necessary by WCPSS will be posted in the form of an Addendum and shall become an Addendum to this RFP. No

information, instruction, or advice provided orally or informally by any WCPSS personnel, whether made in

response to a question or otherwise in connection with this RFP, shall be considered authoritative or binding.

Vendors shall rely only on written material contained in an Addendum to this RFP. Addendums associated with

the Request for Proposal will be posted to the following links and it will be the vendor’s responsibility to adhere to

and check these addendums prior to bid submittal:

http://webarchive.wcpss.net/about-us/purchasing/open-bids.html

https://evp.nc.gov/solicitations

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RFP #251-27-113

PROPOSAL EVALUATION

All proposals will be evaluated by representatives of WCPSS. WCPSS may, at its sole discretion, ask for additional

information and/or elect to conduct interviews with finalists to clarify information provided in the proposals.

The services that are the subject of this RFP are not required to be bid under North Carolina law, and none of the

statutory requirements regarding public bidding apply to this RFP. This document, and not those statutes, will

govern the selection process.

WCPSS shall not be required to award the contract to the lowest proposed compensation; nor shall WCPSS have

any obligation to explain its decision to recommend or not to recommend any particular vendor or to invite or

exclude any particular vendor from consideration at any stage of the process. Instead of recommending that

contracts be awarded to one or more vendors who presented proposals, WCPSS may, at its sole discretion, reject

the proposals and repeat the process, enter into direct contract negotiations with one or more vendors (possibly

including vendors who have not previously submitted proposals) or take any other action WCPSS deems advisable

under all the circumstances.

WCPSS is expected to make any final selection(s) based upon any factors or considerations WCPSS deems

relevant. Factors often considered include qualifications, relevant experience, fee, and ability to perform work in

a timely manner. WCPSS retains sole discretion to award the contract to the vendor(s) it believes will best serve

the interests of WCPSS and may consider any factors, documents, or information it deems relevant in making that

determination. WCPSS shall not have any obligation to explain its decision to select or not select any individual

vendors or to invite or exclude any individual vendors from consideration at any stage of the process. The

decision of WCPSS to accept or reject any proposals and to award contract(s) to any one or more vendor(s) shall

be final and not subject to further review.

Vendors are subject to immediate disqualification at any stage of the selection process for any of the following:

● The submission of false or misleading information in the vendor’s proposal.

● Any efforts to dissuade or discourage other vendors from submitting proposals.

● Any efforts to influence, dictate, or change the terms of another vendor’s proposal.

● Any form of bid collusion or bid rigging.

METHOD OF AWARD

All qualified proposals will be evaluated, and awards will be made to the Vendor(s) meeting the RFP requirements

and achieving the highest and best final evaluation which is best for WCPSS. Vendors SHALL not be considered

who are not approved or authorized by The State of North Carolina to do business with The State of North

Carolina. WCPSS reserves the right to waive any minor informality or technicality in proposals received.

TERM OF CONTRACT

The contract service shall be for a period of one (1) year and shall begin July 1, 2026, through June 30, 2027,

subject to the continuation of the program and the availability of funds. The Wake County Public School System

reserves the right to extend the contract for two (2) additional one (1) year terms, provided the vendor continues

to offer qualified contract resources at competitive rates.

VENDOR REGISTRATION AND SOLICITATION NOTIFICATION SYSTEM

The NC Electronic Vendor Portal (eVP) allows Vendors to electronically register with the State to receive electronic

notification of current procurement opportunities for goods and services available at the following website:

https://evp.nc.gov.

ELECTRONIC VENDOR PORTAL (EVP)

The State has implemented the Electronic Vendor Portal (eVP) to connect vendors with state government

organizations that purchase goods and services and allows the public to retrieve award notices and other

information. Please register at https://evp.nc.gov to receive bid notification and electronic procurement

opportunities from Wake County Public Schools. Results may be found by searching by Solicitation Number. This

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RFP #251-27-113

information may not be available for several weeks depending upon the complexity of the acquisition and the

length of time to complete the evaluation process.

Vendor will be disqualified for consideration if they are listed on either the State of North Carolina

debarred vendor registry, or the Federal Government debarred vendor registry.

(North Carolina) https://ncadmin.nc.gov/documents/nc-debarred-vendors

(Federal Government) https://www.sam.gov/SAM/pages/public/searchRecords/searchResults.jsf

SCOPE OF WORK

BACKGROUND

WCPSS Technology Services Division supports over 200 sites for approximately 161,000 students and

approximately 20,000 staff. TSD provides comprehensive technology support, service request management, and

asset reporting. WCPSS is the 15th largest school district in the United States and the largest in North Carolina,

operating on multiple academic calendars. The school year begins in early July and concludes on June 30. A list of

schools and locations can be accessed via the internet site www.wcpss.net.

PURPOSE

The Wake County Public School System Technology Services Division (TSD) is seeking to secure a contract, or

contracts, to provide IP network monitoring, operational support, troubleshooting, and maintenance services for

all WCPSS facilities throughout the county now or hereafter owned, leased, or possessed by WCPSS. WCPSS

facilities consist of all real property and buildings owned or leased by WCPSS at sites designated.

PROJECT OVERVIEW AND STATEMENT OF WORK

1.1 Project Overview

The Wake County Public School System (WCPSS) is seeking a qualified vendor to provide network monitoring,

operational support, troubleshooting, and maintenance services for the district’s enterprise network

infrastructure.

The selected vendor will operate as the primary operational support partner for the WCPSS Network Services team

and will be responsible for monitoring, troubleshooting, configuration management, and operational maintenance

of the district’s network environment.

The vendor will work collaboratively with WCPSS technical staff, who retain responsibility for network architecture

and strategic design decisions.

1.2 Network Environment

WCPSS operates one of the largest K-12 enterprise networks in the United States. The current environment includes

254 locations within Wake County:

• 128 Elementary Schools

• 43 Middle Schools

• 39 High Schools

• 9 non-instructional facilities

• Supporting over 161,000 students and approximately 20,000 staff

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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IT NETWORK MAINTENANCE SERVICES

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