RFP No. 902724 - Learning Management System

It is the intent of these specifications, terms, and conditions to describe a Learning Management System/Learning Experience Platform (LMS/LEP) that will provide a data management system for self-registration and tracking of instructor-led training, online learning, informal, and social learning which supports career growth and development.

It is also the intent to utilize online content libraries. The County desires an LMS/LXP System (System) that can sustain other functionality including Onboarding, Performance Management, Engagement, Workforce & Succession planning, etc.

The County intends to award a three-year contract (with the option to renew for two years) to the Bidder selected as the most responsive and responsible Bidder whose response conforms to the RFP and meets the County’s requirements.

The County’s Human Resource Services Department (HRS) is responsible for Training and Development. This includes offering employees opportunities to increase their skills, knowledge, and abilities for career development. With the need for learning and training growing, both in demand and in complexity, technology helps to provide alternate, efficient and cost-effective means of learning and training.

The County provides training and development for over 9,700 employees in a variety of roles across 20+ departments, as well as 3,000 other public sector and non-profit employees (number of end users may increase within next three years due to expansion of services to other cities and non-profits).

Currently, the County has a SaaS, cloud based LMS (SumTotal). The current system includes learning management and content and can be accessed through the internet and Citrix Receiver for administrative users. Other online content can be purchased separately and then loaded into the current LMS. The County continues to need tracking and reporting for in-person training, mandated training, and learning courseware either supplied by the LMS/LXP or purchased separately by the County from connected content providers.

For the past five years, Countywide LMS/LXP has shared one database among all departments and has successfully:

• Tracked training and learning events;
• Facilitated meeting all legal reporting requirements; and
• Achieved overall effectiveness and collaboration countywide.
  
  

The current LMS is set to sunset, and the County is in need of a replacement. The County is seeking a replacement solution that improves platform stability, reporting accuracy, certification management, access controls, integration reliability, and administrative efficiency, while expanding overall LMS/LXP capabilities. The County is seeking a system that has:

• Capacity for talent and learning management and development;
• Built in mobile capability;
• Capability for a “single sign-on” process;
• User friendly, accessible, easy-to-modify reports that meet various needs of all County departments/agencies and affiliates; and
• Easy to find, launch, and track online courseware.

A comprehensive LMS/LXP will provide the tools to automate registration, wait-listing, cancellations, recordkeeping and sign-in sheets for in-person classes as well as online learning and informal learning.